What users are saying about
57 Ratings
2 Ratings
57 Ratings
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Score 6.1 out of 100
2 Ratings
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Score 8.5 out of 100

Feature Set Ratings

  • Copper ranks higher in 1 feature set: Security
  • Salesboom ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Social CRM, Integrations with 3rd-party Software, Platform

Sales Force Automation

4.6

Copper

46%
8.4

Salesboom

84%
Salesboom ranks higher in 8/9 features

Customer data management / contact management

6.0
60%
18 Ratings
9.1
91%
2 Ratings

Workflow management

3.3
33%
17 Ratings
8.2
82%
2 Ratings

Territory management

5.0
50%
4 Ratings
7.9
79%
2 Ratings

Opportunity management

5.6
56%
17 Ratings
9.1
91%
2 Ratings

Integration with email client (e.g., Outlook or Gmail)

8.3
83%
18 Ratings
7.9
79%
2 Ratings

Contract management

5.9
59%
9 Ratings
7.3
73%
1 Rating

Quote & order management

2.0
20%
7 Ratings
9.1
91%
2 Ratings

Interaction tracking

4.4
44%
17 Ratings
9.1
91%
2 Ratings

Channel / partner relationship management

1.1
11%
7 Ratings
7.6
76%
2 Ratings

Customer Service & Support

3.5

Copper

35%
7.5

Salesboom

75%
Salesboom ranks higher in 3/3 features

Case management

2.9
29%
9 Ratings
7.9
79%
2 Ratings

Call center management

3.3
33%
5 Ratings
7.3
73%
1 Rating

Help desk management

4.4
44%
7 Ratings
7.3
73%
2 Ratings

Marketing Automation

2.9

Copper

29%
9.1

Salesboom

91%
Salesboom ranks higher in 2/2 features

Lead management

4.3
43%
15 Ratings
9.1
91%
2 Ratings

Email marketing

1.4
14%
9 Ratings
9.1
91%
2 Ratings

CRM Project Management

3.8

Copper

38%
9.0

Salesboom

90%
Salesboom ranks higher in 3/3 features

Task management

4.7
47%
18 Ratings
9.1
91%
2 Ratings

Billing and invoicing management

1.7
17%
5 Ratings
8.8
88%
2 Ratings

Reporting

5.0
50%
16 Ratings
9.1
91%
2 Ratings

CRM Reporting & Analytics

6.3

Copper

63%
8.9

Salesboom

89%
Salesboom ranks higher in 3/3 features

Forecasting

5.6
56%
15 Ratings
9.1
91%
2 Ratings

Pipeline visualization

6.9
69%
17 Ratings
8.8
88%
2 Ratings

Customizable reports

6.4
64%
15 Ratings
8.8
88%
2 Ratings

Customization

5.1

Copper

51%
8.6

Salesboom

86%
Salesboom ranks higher in 4/4 features

Custom fields

8.0
80%
18 Ratings
9.1
91%
2 Ratings

Custom objects

4.9
49%
12 Ratings
8.8
88%
2 Ratings

Scripting environment

4.1
41%
3 Ratings
7.3
73%
1 Rating

API for custom integration

3.5
35%
8 Ratings
9.1
91%
1 Rating

Security

8.4

Copper

84%
8.2

Salesboom

82%
Copper ranks higher in 1/2 features

Single sign-on capability

8.9
89%
12 Ratings
7.3
73%
1 Rating

Role-based user permissions

8.0
80%
12 Ratings
9.1
91%
1 Rating

Social CRM

2.1

Copper

21%
8.0

Salesboom

80%
Salesboom ranks higher in 2/2 features

Social data

2.2
22%
12 Ratings
8.2
82%
2 Ratings

Social engagement

2.0
20%
7 Ratings
7.9
79%
2 Ratings

Integrations with 3rd-party Software

2.0

Copper

20%
8.6

Salesboom

86%
Salesboom ranks higher in 2/2 features

Marketing automation

3.0
30%
12 Ratings
9.1
91%
1 Rating

Compensation management

1.0
10%
1 Rating
8.2
82%
1 Rating

Platform

7.2

Copper

72%
7.3

Salesboom

73%
Salesboom ranks higher in 1/1 features

Mobile access

7.2
72%
16 Ratings
7.3
73%
2 Ratings

Attribute Ratings

  • Salesboom is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

3.0

Copper

30%
19 Ratings
8.5

Salesboom

85%
2 Ratings

Usability

4.7

Copper

47%
10 Ratings

Salesboom

N/A
0 Ratings

Support Rating

2.9

Copper

29%
12 Ratings
8.2

Salesboom

82%
2 Ratings

Likelihood to Recommend

Copper

It is very easy to use to enter client information and opportunities, as well as follow-up tasks. I use the program every day to set myself up with a client follow-up list on a specific day each week when I either call a client, follow up on an opportunity, or simply schedule a service for them.
Mark Caliendo | TrustRadius Reviewer

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Pros

Copper

  • I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
  • Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
  • Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.
Anonymous | TrustRadius Reviewer

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Cons

Copper

  • Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
  • We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
  • I am pleased using Copper and can't think of any other cons since implementation.
Erik Viager | TrustRadius Reviewer

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$25 per month per user

Copper Editions & Modules

Edition
Basic$25.001
Professional$59.001
Business$119.001
  1. per month per user
Additional Pricing Details

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Salesboom Editions & Modules

Additional Pricing Details

Usability

Copper

Copper 4.7
Based on 10 answers
I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.
Jason Tenzer | TrustRadius Reviewer

Salesboom

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 2.9
Based on 12 answers
It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.
Ben J. Varghese | TrustRadius Reviewer

Salesboom

Salesboom 8.2
Based on 2 answers
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Alternatives Considered

Copper

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.
Scott Entwistle | TrustRadius Reviewer

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

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