What users are saying about

Crazy Egg vs Piwik PRO

Crazy Egg
116 Ratings
Piwik PRO
11 Ratings

Crazy Egg

116 Ratings
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Score 8.8 out of 100

Based on 116 reviews and ratings

Piwik PRO

11 Ratings
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Score 8.6 out of 100

Based on 11 reviews and ratings

Attribute Ratings

  • Crazy Egg is rated higher in 1 area: Likelihood to Recommend
  • Piwik PRO is rated higher in 1 area: Support Rating

Likelihood to Recommend

10.0

Crazy Egg

100%
27 Ratings
8.7

Piwik PRO

87%
8 Ratings

Likelihood to Renew

8.5

Crazy Egg

85%
14 Ratings

Piwik PRO

N/A
0 Ratings

Usability

10.0

Crazy Egg

100%
7 Ratings

Piwik PRO

N/A
0 Ratings

Availability

7.1

Crazy Egg

71%
8 Ratings

Piwik PRO

N/A
0 Ratings

Performance

2.0

Crazy Egg

20%
4 Ratings

Piwik PRO

N/A
0 Ratings

Support Rating

5.0

Crazy Egg

50%
14 Ratings
10.0

Piwik PRO

100%
2 Ratings

Online Training

10.0

Crazy Egg

100%
1 Rating

Piwik PRO

N/A
0 Ratings

Implementation Rating

9.2

Crazy Egg

92%
6 Ratings

Piwik PRO

N/A
0 Ratings

Product Scalability

9.8

Crazy Egg

98%
2 Ratings

Piwik PRO

N/A
0 Ratings

Likelihood to Recommend

Crazy Egg

+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count

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Anonymous | TrustRadius Reviewer
Verified User
View all 27 answers on this topic

Piwik PRO

Actually, it is a platform that I would recommend to analyze all the data and information. It allows us to optimize the entire journey of our clients. It is a flexible tool and has excellent data security, through Piwik we can keep track of all our commercial objectives, create reports and analyze all campaigns.

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Devin Mulvey | TrustRadius Reviewer
Devin Mulvey
View all 8 answers on this topic

Pros

Crazy Egg

  • Provides heatmaps that shows you the elements on your site that are and aren't performing well.
  • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
  • Screenshots show you how your website looks across a variety of different devices.
  • Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.

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Anonymous | TrustRadius Reviewer
Verified User
View all 27 answers on this topic

Piwik PRO

  • It is easy to set up and configure.
  • Out-of-the-box, the data visualizations are impressive.
  • It's simple to update, and the UI is clear and straightforward to understand.
  • User-friendly and fast, the web interface is ideal for moving objects.

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Sourov K Chowdhury | TrustRadius Reviewer
Sourov K Chowdhury
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Cons

Crazy Egg

  • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.

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Anonymous | TrustRadius Reviewer
Verified User
View all 27 answers on this topic

Piwik PRO

  • Integrate with other tools could be improved, because it's a bit hard to do.
  • It has functions similar to Google Analytics, it is quite easy to understand and the user interface is fascinating.
  • Its cost is quite understandable given the great functions that it has allowed us to use for marketing.

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Devin Mulvey | TrustRadius Reviewer
Devin Mulvey
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Pricing Details

Crazy Egg

General

Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No

Starting Price

$24 per month

Crazy Egg Editions & Modules

Edition
Crazy Egg$24.001
  1. per month
Additional Pricing Details
—

Piwik PRO

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

—

Piwik PRO Editions & Modules

—
Additional Pricing Details
—

Likelihood to Renew

Crazy Egg

Crazy Egg 8.5
Based on 14 answers
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it

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Amber Steinert | TrustRadius Reviewer
Amber Steinert
View all 14 answers on this topic

Piwik PRO

No score
No answers yet
No answers on this topic

Usability

Crazy Egg

Crazy Egg 10.0
Based on 7 answers
I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.

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Anonymous | TrustRadius Reviewer
Verified User
View all 7 answers on this topic

Piwik PRO

No score
No answers yet
No answers on this topic

Reliability and Availability

Crazy Egg

Crazy Egg 7.1
Based on 8 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.

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Chris Grant | TrustRadius Reviewer
Chris Grant
View all 8 answers on this topic

Piwik PRO

No score
No answers yet
No answers on this topic

Support Rating

Crazy Egg

Crazy Egg 5.0
Based on 14 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.

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Meredith Walter | TrustRadius Reviewer
Meredith Walter
View all 14 answers on this topic

Piwik PRO

Piwik PRO 10.0
Based on 2 answers
We had to contact the support several times in the beginning and they really took their time to explain the different functions in detail. So in terms of support I can definitely recommend Piwik PRO.

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Anonymous | TrustRadius Reviewer
Verified User
View all 2 answers on this topic

Online Training

Crazy Egg

Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!

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Anonymous | TrustRadius Reviewer
Verified User
View all 1 answers on this topic

Piwik PRO

No score
No answers yet
No answers on this topic

Implementation Rating

Crazy Egg

Crazy Egg 9.2
Based on 6 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.

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Ben Alvord | TrustRadius Reviewer
Ben Alvord
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Piwik PRO

No score
No answers yet
No answers on this topic

Alternatives Considered

Crazy Egg

It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.

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Sanjit Mandal | TrustRadius Reviewer
Sanjit Mandal
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Piwik PRO

Data owned and detailed tracking possibility compared to free Google Analytics and cost advantage and CDP possibilities compared to Google Analytics 360

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Gerhard Kürner | TrustRadius Reviewer
Gerhard Kürner
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Scalability

Crazy Egg

Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.

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Chris Grant | TrustRadius Reviewer
Chris Grant
View all 2 answers on this topic

Piwik PRO

No score
No answers yet
No answers on this topic

Return on Investment

Crazy Egg

  • Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
  • Helped us make data-driven decisions on how to update and design our website.
  • Allows us to easily A/B test changes on website and measure data-driven results.

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Aaron Treguboff | TrustRadius Reviewer
Aaron Treguboff
View all 27 answers on this topic

Piwik PRO

  • Piwik is easy to configure, set up and use in environments where you are unable to use Google Analytics.
  • We have seen drastic tracking differences since the use.

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katherine henz | TrustRadius Reviewer
katherine henz
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Screenshots

Crazy Egg

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