116 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.8 out of 100
Based on 116 reviews and ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.6 out of 100
Based on 11 reviews and ratings
Attribute Ratings
- Crazy Egg is rated higher in 1 area: Likelihood to Recommend
- Piwik PRO is rated higher in 1 area: Support Rating
Likelihood to Recommend
10.0
Crazy Egg
100%
27 Ratings
8.7
Piwik PRO
87%
8 Ratings
Likelihood to Renew
8.5
Crazy Egg
85%
14 Ratings
Piwik PRO
N/A
0 Ratings
Usability
10.0
Crazy Egg
100%
7 Ratings
Piwik PRO
N/A
0 Ratings
Availability
7.1
Crazy Egg
71%
8 Ratings
Piwik PRO
N/A
0 Ratings
Performance
2.0
Crazy Egg
20%
4 Ratings
Piwik PRO
N/A
0 Ratings
Support Rating
5.0
Crazy Egg
50%
14 Ratings
10.0
Piwik PRO
100%
2 Ratings
Online Training
10.0
Crazy Egg
100%
1 Rating
Piwik PRO
N/A
0 Ratings
Implementation Rating
9.2
Crazy Egg
92%
6 Ratings
Piwik PRO
N/A
0 Ratings
Product Scalability
9.8
Crazy Egg
98%
2 Ratings
Piwik PRO
N/A
0 Ratings
Likelihood to Recommend
Crazy Egg
+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights+ Best fit if someone who is looking for deeper insights of individual page- Not suggested for very fewer visits of a website. Suggested to improve better visit count

Verified User
Analyst in Marketing
Internet Company, 1001-5000 employeesPiwik PRO
Actually, it is a platform that I would recommend to analyze all the data and information. It allows us to optimize the entire journey of our clients. It is a flexible tool and has excellent data security, through Piwik we can keep track of all our commercial objectives, create reports and analyze all campaigns.
Head Of Marketing Communication
AutodeskComputer Software, 10,001+ employees
Pros
Crazy Egg
- Provides heatmaps that shows you the elements on your site that are and aren't performing well.
- Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
- Screenshots show you how your website looks across a variety of different devices.
- Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.

Verified User
Professional in Marketing
Events Services Company, 1001-5000 employeesPiwik PRO
- It is easy to set up and configure.
- Out-of-the-box, the data visualizations are impressive.
- It's simple to update, and the UI is clear and straightforward to understand.
- User-friendly and fast, the web interface is ideal for moving objects.
Database Software Engineer
Best Web Design Ltd.Information Technology & Services, 11-50 employees
Cons
Crazy Egg
- The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.

Verified User
Employee in Other
Retail Company, 11-50 employeesPiwik PRO
- Integrate with other tools could be improved, because it's a bit hard to do.
- It has functions similar to Google Analytics, it is quite easy to understand and the user interface is fascinating.
- Its cost is quite understandable given the great functions that it has allowed us to use for marketing.
Head Of Marketing Communication
AutodeskComputer Software, 10,001+ employees
Pricing Details
Crazy Egg
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$24 per month
Crazy Egg Editions & Modules
Edition
Crazy Egg | $24.001 |
---|
- per month
Additional Pricing Details
—Piwik PRO
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
—Piwik PRO Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Crazy Egg
Crazy Egg 8.5
Based on 14 answers
It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
Internet Marketing Intern
3MRetail, 51-200 employees
Piwik PRO
No score
No answers yet
No answers on this topic
Usability
Crazy Egg
Crazy Egg 10.0
Based on 7 answers
I gave Crazy Egg an overall rating of 9 because of its easy to use dashboard, integration and useful tools. If I need to quickly setup a page test, I can add the URL to make a snapshot, start the test and sometimes walk away (until its complete). Crazy Egg allows you set when the test should conclude, which can be helpful if you need to manage monthly visitor usage. You can test on all devices or be specific (i.e. Mobile). I also gave it a 9 because I feel as though the software [Crazy Egg] could improve on its steps to integrate with the A/B testing tool, Optimizely.

Verified User
Employee in Other
Retail Company, 11-50 employeesPiwik PRO
No score
No answers yet
No answers on this topic
Reliability and Availability
Crazy Egg
Crazy Egg 7.1
Based on 8 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Director of Analytics
EnlightenInternet, 51-200 employees
Piwik PRO
No score
No answers yet
No answers on this topic
Support Rating
Crazy Egg
Crazy Egg 5.0
Based on 14 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
Web Analyst
Stanley Black & Decker, Inc.Information Technology and Services, 10,001+ employees
Piwik PRO
Piwik PRO 10.0
Based on 2 answers
We had to contact the support several times in the beginning and they really took their time to explain the different functions in detail. So in terms of support I can definitely recommend Piwik PRO.

Verified User
C-Level Executive in Sales
Computer Software Company, 1-10 employeesOnline Training
Crazy Egg
Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!

Verified User
Project Manager in Marketing
Internet Company, 11-50 employeesPiwik PRO
No score
No answers yet
No answers on this topic
Implementation Rating
Crazy Egg
Crazy Egg 9.2
Based on 6 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
Web Marketing Manager
MendixComputer Software, 51-200 employees
Piwik PRO
No score
No answers yet
No answers on this topic
Alternatives Considered
Crazy Egg
It is very simple to use, everything from setting up to seeing the results. You can easily export everything into a JPG or PDF and share it with clients. CrazyEgg is also more value oriented with a lower price point.
Digital Marketing Strategist, Founder
California SEO ProfessionalsMarketing and Advertising, 1-10 employees
Piwik PRO
Data owned and detailed tracking possibility compared to free Google Analytics and cost advantage and CDP possibilities compared to Google Analytics 360
CEO & Founder
506 Schneller - Besser - DatenbasiertMarketing & Advertising, 11-50 employees
Scalability
Crazy Egg
Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
Director of Analytics
EnlightenInternet, 51-200 employees
Piwik PRO
No score
No answers yet
No answers on this topic
Return on Investment
Crazy Egg
- Helped us increase blog ad clicks by a huge % (I wish I remember the exact percentage, but I believe it was 300%+ or something close to there).
- Helped us make data-driven decisions on how to update and design our website.
- Allows us to easily A/B test changes on website and measure data-driven results.
Organic Reach Lead
WebPTComputer Software, 201-500 employees
Piwik PRO
- Piwik is easy to configure, set up and use in environments where you are unable to use Google Analytics.
- We have seen drastic tracking differences since the use.
Sales And Marketing Specialist
Road Runner Moving and StorageMarketing and Advertising, 201-500 employees