What users are saying about
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27 Ratings
4 Ratings

CRM Creatio

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27 Ratings
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Score 9.4 out of 100
4 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

CRM Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Thryv

The communication with this platform change all aspects of my company.
Donna-sue Carpenter | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

CRM Creatio
9.6
Thryv
Customer data management / contact management
CRM Creatio
9.9
Thryv
Workflow management
CRM Creatio
9.9
Thryv
Territory management
CRM Creatio
9.0
Thryv
Opportunity management
CRM Creatio
9.9
Thryv
Integration with email client (e.g., Outlook or Gmail)
CRM Creatio
9.6
Thryv
Contract management
CRM Creatio
9.5
Thryv
Quote & order management
CRM Creatio
10.0
Thryv
Interaction tracking
CRM Creatio
9.4
Thryv
Channel / partner relationship management
CRM Creatio
9.6
Thryv

Customer Service & Support

CRM Creatio
9.1
Thryv
Case management
CRM Creatio
9.7
Thryv
Call center management
CRM Creatio
8.5
Thryv
Help desk management
CRM Creatio
9.1
Thryv

Marketing Automation

CRM Creatio
9.9
Thryv
Lead management
CRM Creatio
9.9
Thryv
Email marketing
CRM Creatio
9.8
Thryv

CRM Project Management

CRM Creatio
9.3
Thryv
Task management
CRM Creatio
9.8
Thryv
Billing and invoicing management
CRM Creatio
8.2
Thryv
Reporting
CRM Creatio
9.8
Thryv

CRM Reporting & Analytics

CRM Creatio
9.7
Thryv
Forecasting
CRM Creatio
9.6
Thryv
Pipeline visualization
CRM Creatio
9.6
Thryv
Customizable reports
CRM Creatio
9.8
Thryv

Customization

CRM Creatio
9.9
Thryv
Custom fields
CRM Creatio
9.9
Thryv
Custom objects
CRM Creatio
9.9
Thryv
Scripting environment
CRM Creatio
10.0
Thryv
API for custom integration
CRM Creatio
9.9
Thryv

Security

CRM Creatio
9.2
Thryv
Single sign-on capability
CRM Creatio
9.3
Thryv
Role-based user permissions
CRM Creatio
9.2
Thryv

Social CRM

CRM Creatio
9.6
Thryv
Social data
CRM Creatio
9.4
Thryv
Social engagement
CRM Creatio
9.9
Thryv

Integrations with 3rd-party Software

CRM Creatio
8.4
Thryv
Marketing automation
CRM Creatio
8.4
Thryv

Platform

CRM Creatio
9.2
Thryv
Mobile access
CRM Creatio
9.2
Thryv

Email & Online Marketing

CRM Creatio
Thryv
8.5
Dynamic content
CRM Creatio
Thryv
9.0
Ability to test dynamic content
CRM Creatio
Thryv
10.0
Landing pages
CRM Creatio
Thryv
10.0
Mobile optimization
CRM Creatio
Thryv
5.6
Email deliverability reporting
CRM Creatio
Thryv
7.2
List management
CRM Creatio
Thryv
9.0
Triggered drip sequences
CRM Creatio
Thryv
9.0

Lead Management

CRM Creatio
Thryv
8.3
Lead nurturing
CRM Creatio
Thryv
10.0
Data quality management
CRM Creatio
Thryv
6.9
Automated sales alerts and tasks
CRM Creatio
Thryv
8.2

Campaign Management

CRM Creatio
Thryv
9.0
Calendaring
CRM Creatio
Thryv
8.0
Event/webinar marketing
CRM Creatio
Thryv
10.0

Social Media Marketing

CRM Creatio
Thryv
7.0
Social sharing and campaigns
CRM Creatio
Thryv
10.0
Social profile integration
CRM Creatio
Thryv
4.0

Reporting & Analytics

CRM Creatio
Thryv
5.0
Dashboards
CRM Creatio
Thryv
9.0
Standard reports
CRM Creatio
Thryv
4.0
Custom reports
CRM Creatio
Thryv
2.0

Platform & Infrastructure

CRM Creatio
Thryv
7.8
Role-based workflow & approvals
CRM Creatio
Thryv
7.7
Customizability
CRM Creatio
Thryv
7.9

Pros

CRM Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Thryv

  • Website design
  • Mailing list subscribers
Anonymous | TrustRadius Reviewer

Cons

CRM Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Thryv

  • Thryv software emailing portion needs to be more modified because the limit of text’s characters and email side is not well according to my expectations.
  • The Platform is too complex and is only for small business owners.
  • We need professionals to use this software and to work on it because this system is too complex for us and those, they work by themselves with a little bit of knowledge of it.
Donna-sue Carpenter | TrustRadius Reviewer

Usability

CRM Creatio

CRM Creatio 6.8
Based on 2 answers
Once integration was set and complete the ability to train and use is very straightforward.
Anonymous | TrustRadius Reviewer

Thryv

Thryv 9.0
Based on 1 answer
No answer on this topic is available.

Support Rating

CRM Creatio

CRM Creatio 7.7
Based on 2 answers
The Business Analyst Team has been wonderful in advising on the best solutions for additional integrations and customizations. I couldn't be happier with their support.
Anonymous | TrustRadius Reviewer

Thryv

Thryv 8.4
Based on 3 answers
Although getting through to the right person may take a while, they have the ability to take over your screen and always assist with whatever you need.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CRM Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Thryv

Let's say use this software because it gives a lot of benefits to the company and we no other software use do not.
Donna-sue Carpenter | TrustRadius Reviewer

Return on Investment

CRM Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Thryv

  • We have grown our mailing list substantially.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

CRM Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

CRM Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
  1. per user/per month
Additional Pricing Details

Thryv

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Thryv Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CRM Creatio
9.5
Thryv
9.0

Usability

CRM Creatio
6.8
Thryv
9.0

Support Rating

CRM Creatio
7.7
Thryv
8.4

Add comparison