CrowdStrike Falcon vs. Jamf Pro

It helps to detect and prevent malwares automatically which saves the response time to act. The machine learning and AI feature which helps to detect unusual behavioural based malwares which use defence evasion techniques. The fusion workflow feature which helps to automate the detection and blocking of less important files such as PUP/Adwares so the focus can be on real threats. The host logs are easy to filter and use which helps to do quick incident response

Incentivized

It's well suited for firms with large or growing fleet of devices. I can only say about macOS device management, as for mobile devices we have a different solution. But I had a chance to play around with mobile device management using Jamf on one of the trainings using Sandbox, and I can say that you can totally use it for managing iOS/iPadOS/Android devices as well.

• Updates are seamless and rarely fail compared to past products
• The tool leverages the largest Cybersecurity threat database in the world
• The response to a potential threat or inquiry by the managed services team is lightning fast
• Extremely thorough responses from the managed services team on potential threats
• Onboarding quick and painless

Incentivized

• Jamf Pro's Self Service is a great mechanism for making software available to end uses as they need it.
• Jamf Pro is also great for creating plans called PreStage Enrollments that allow for computers to skip many of the setup screens, as well as automating account creation.
• Jamf Pro in combination with Apple Automated Device Enrollment (formerly DEP) allows for devices to supervised and managed, this combination allows for locking, remote wipe of devices, and finding locations of devices when put into lost mode.

• The Dashboard can become overwhelming at times, too much information to absorb
• Computers that may have made it out into the field without the endpoint sensor are very difficult to find
• As with all systems that rely on machine learning false positives occurr

Incentivized

• Training options are terrific, but costly.
• Finding what you need in Jamf Pro can be tough at times. The interface is not what I would call friendly.
• You'll need static credentials for Jamf Pro. They don't integrate with the Jamf Account, and it doesn't offer 2FA. SSO is an option, but it's not simple to set up.

so far no major breaches occurred in the organizations that we deployed CrowdStrike at. so for me that is the biggest win

We stepped away and are looking at different products that integrate with our entire fleet MDM solution rather than focusing specifically on Apple products. An all in one solution fits our needs better and is more cost-effective in the long run. Jamf Pro needs to improve some features and support but overall its a good product.

Incentivized

I think it is a complete and very trustful XDR platform, with very few False Positives. It is very well supported by highly skilled professionals on all levels: from pre-sales engineers, Customer Account Managers and support engineers.

Incentivized

Jamf Pro has done pretty much anything we've needed with little setup headache. If we hit a wall, the Jamf user community and tech support departments both are more than willing to help solve problems. Tech support is excellent, but the surprising thing is the user base is by far the biggest resource. Jamf users love to help each other, by directly chatting about issues, posting best practices, or just posting info on the forums.

Support is generally pretty fast and gets right to the issue. We haven't had to use them much, fortunately, but the issues and questions we've had are usually answered quickly. The customer success manager/account manager you're assigned will also follow up with you on a regular cadence to ensure you're getting the most out of the subscription. There's not a whole lot of room to improve, other than the general confusion about what is/what is not covered in custom packages you're subscribed to. The initial purchase took much longer because of a package name changes and realignments of different modules into those packages.

Incentivized

Jamf Support is very responsive and usually assists in any challenge we are tackling. They are also very transparent when they are allowed to be. I personally love our Jamf Pro support rep and don't fear messaging their support team.

They made me more comfortable using the product.

The training session was beneficial because it expanded my knowledge about Jamf products and really learn what I am capable of doing with Jamf Pro in terms of managing Apple computers and devices. Immediately after the training course, I was able to implement what I learn to our cloud instance.

the on-site training and implementation was a huge boon

Incentivized

CrowdStrike Falcon Endpoint certainly comes in with a slight price premium compared to other offerings, but when you're talking about your last line of defense against malware it's well worth it. From a feature perspective, many players offer similar feature sets but what sets CrowdStrike apart is the ease of implementation. The management is simplistic in nature for the items we managed on our own (we were using Falcon Complete which is a managed solution).

Incentivized

We have a two-page document [that] identifies all the key features and functionality that we rely on while using Jamf Pro to manage our Mac fleet. Each time we're asked to compare and contrast other client management platforms, they all come up quite short of being able to provide the same functionality that we rely on with Jamf Pro. From there we then have to consider [the] cost for additional products to fill the gap, or lower our users' expectations. That is a non-starter.

• Centralized resource management means we need less tools to do the same job.
• EDR data is massive and has to be factored into the overall cost of the product. You are exponentially punished for more devices.
• CS has allowed larger coverage over devices and has discovered massive pockets of no protections.

Incentivized

• Jamf [Pro] has made locating iPads during the Pandemic so much easier. With the information provided by Lost Mode, we are able to show the end-user where their iPad was last located. This also allows us to have the iPads returned, even from the opposite coast of the US. This is invaluable and eases the loss of equipment during an already difficult and stressful time.
• Jamf [Pro] has allowed one or two people to manage 3000 iPads at four different schools. I know the impact it has had on our little district and I often say that the end-user only sees the magic that happens. It makes it easier for me to make that magic work.
• Jamf [Pro] has allowed me to be much more efficient, saving time, which we all know time is money.

Incentivized