What users are saying about
Top Rated
24 Ratings
Top Rated
24 Ratings
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Score 9.2 out of 100
16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Attribute Ratings

  • Sitecore Experience Platform is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

8.9

Crownpeak DQM

89%
13 Ratings
9.0

Sitecore Experience Platform

90%
2 Ratings

Likelihood to Renew

9.6

Crownpeak DQM

96%
2 Ratings

Sitecore Experience Platform

N/A
0 Ratings

Usability

8.3

Crownpeak DQM

83%
12 Ratings
9.0

Sitecore Experience Platform

90%
1 Rating

Availability

9.1

Crownpeak DQM

91%
1 Rating

Sitecore Experience Platform

N/A
0 Ratings

Performance

9.1

Crownpeak DQM

91%
1 Rating

Sitecore Experience Platform

N/A
0 Ratings

Support Rating

8.7

Crownpeak DQM

87%
12 Ratings
9.0

Sitecore Experience Platform

90%
1 Rating

Online Training

9.1

Crownpeak DQM

91%
1 Rating

Sitecore Experience Platform

N/A
0 Ratings

Implementation Rating

9.1

Crownpeak DQM

91%
1 Rating

Sitecore Experience Platform

N/A
0 Ratings

Product Scalability

9.1

Crownpeak DQM

91%
1 Rating

Sitecore Experience Platform

N/A
0 Ratings

Professional Services

Crownpeak DQM

N/A
0 Ratings
9.0

Sitecore Experience Platform

90%
1 Rating

Likelihood to Recommend

Crownpeak DQM

If you have a fully customized cms and have people working on the site with html and css knowledge this is the best tool ever, all specifics can be checked. Using ab tests and optimization services we identify best practices of the website and everywhere the best practices aren't implemented we find using the custom checkpoints. Aspects that cannot be automated via a quick IT solution is turned into a checkpoint and that's great!
Harrie Vermeulen | TrustRadius Reviewer

Sitecore Experience Platform

3 Scenarios where Sitecore Experience Platform is well suited: 1. Customized AI/ML Model development - Developing and deploying ML/AI models to automate tasks related to the process. e.g., image classification, sentiment analysis or text classification, etc.2. RPA & Chatbots - RPA scripts to automate simpler tasks and integrate with legacy systems (UI path, opensource RPA scripts). Implementation of chatbots training by human agents to respond to redundant queries 3. Data Enrichment - Structuring and enriching data using automated techniques in ML as well as human agent labeling
Anonymous | TrustRadius Reviewer

Pros

Crownpeak DQM

  • Ensures quality and consistency of content implementation across distributed teams and markets.
  • Quick and easy content updates across global digital ecosystems.
  • Custom checkpoints to identify, highlight and manage business updates across multiple websites (e.g. product detail, terminology, customer messaging, brand updates)
Andy Wood | TrustRadius Reviewer

Sitecore Experience Platform

  • Sitecore has a decent supply of out of the box components and capabilities that can be fairly easily styled to meet business needs without much customization needed. This often helps speed to market.
  • Sitecore has had the flexibility of offering on-premise hosting or cloud hosting to meet different needs of clients, though recently they have strongly pushed their cloud-based hosting. This is in alignment with the industry and very helpful for organizations that aren't looking to add another product to the portfolio of packages that their internal IT teams need to manage
  • Sitecore has a capable UI for editing content. Though some competition may do better in this regard, Sitecore's editing interface is fully capable.
Anonymous | TrustRadius Reviewer

Cons

Crownpeak DQM

  • It would be helpful if the Issues page under Website showed the WCAG level for each issue (A, AA, AAA). You currently have to look up the guideline to find the level.
  • There is no indicator that a page is currently being scanned. During a website scan, some of the reports are blank or missing information. Having a notification on the main page showing which websites are being scanned would be helpful.
  • Some ADA compliance items are left off, such as keyboard navigation, tabbing, etc.
  • It doesn't view the websites on mobile devices or if using a screen reader. Some pages or formatting changes depending on resolution. The DQM, from what I have seen, doesn't account for that.
Charles Adams | TrustRadius Reviewer

Sitecore Experience Platform

  • While the UI is capable, some other products in this space have a much more intuitive editing interface. Sitecore could do better in providing an easy to use editing UI.
  • It would be nice to see a fully managed Sitecore instead of just cloud hosted
  • The price falls more to the premium side of things. Making the value proposition a bit harder to justify
Anonymous | TrustRadius Reviewer

Pricing Details

Crownpeak DQM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Sitecore Experience Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Likelihood to Renew

Crownpeak DQM

Crownpeak DQM 9.6
Based on 2 answers
We've seen competitors, they're not doing as well of a job as dqm is. It's a wonderful tool and there a huge opportunities for crownpeak
Harrie Vermeulen | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Usability

Crownpeak DQM

Crownpeak DQM 8.3
Based on 12 answers
I had a small learning curve in order to become fluent with the platform as it doesn't work like the other automated accessibility tools that I've used. However, once I was up to speed, I like it better than any of the other tools and find the data more useful, digestible, and relevant.
Anonymous | TrustRadius Reviewer

Sitecore Experience Platform

Sitecore Experience Platform 9.0
Based on 1 answer
Implemented for various projects such as:›Market and sales intelligence Competitor tracking Management moves Social media tracking Customized information sourcing. Use web-scraping and parsing for data harvesting where the search is keyword-based and, the content and data extractions are required from various websites•Implemented for diverse requirements:›Social media tracking›Image recognition›Pricing comparison›Competitor content mapping›e-Commerce products’ cataloging, etc.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Haven't had issues accessing the dashboard when needed.
Joel Macaluso | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Performance

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
No issues with speed and performance
Joel Macaluso | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Support Rating

Crownpeak DQM

Crownpeak DQM 8.7
Based on 12 answers
Online support [is] always quick to reply and usually [has] a fix ready and implemented within hours. Regular catch-ups with Account Managers [have] ensured that issues are addressed even more quickly, with the ability to see the results within days following a re-crawl of the sites. Suggestions for improvement are always taken on board.
Nick Spragg | TrustRadius Reviewer

Sitecore Experience Platform

Sitecore Experience Platform 9.0
Based on 1 answer
1. Customized software development & maintenance. 2. Technology Consulting - Consulting-based services for technology solutions data engineering or cloud solutions. 3. Used for tapping into multiple data sources such as CRM and marketing automation systems and, creating automated data extracts with a high-end visual representation of data. 4. Implemented for scheduling an existing report to automatically refresh and be delivered to specific users at a specific regular interval.
Anonymous | TrustRadius Reviewer

Online Training

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Product is straight-forward but the training was helpful and beneficial
Joel Macaluso | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Implementation Rating

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
Ensure that you are ready with a solid process to address issues
Joel Macaluso | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Alternatives Considered

Crownpeak DQM

Crownpeak Digital Quality Management (DQM) has all the tools in one dashboard for all possible needs of a website to resolve SEO and other issues. Whereas WordPress is more of searching for the right plugin to assist in finding all the issues you might have a need to address.

Araceli Carrasco | TrustRadius Reviewer

Sitecore Experience Platform

All of these platforms have their pros and cons. Selecting the best fit is a matter aligning corporate need vs features provided. Have a .NET shop with an advanced marketing team looking to push UX forward and willing to pay a premium, then Sitecore may be the right fit. Have an organization centered around Java and only looking for basic CMS capabilities or looking for a budget-friendly option, then there may be better options beyond Sitecore.
Anonymous | TrustRadius Reviewer

Scalability

Crownpeak DQM

Crownpeak DQM 9.1
Based on 1 answer
haven't had issues accessing when needed.
Joel Macaluso | TrustRadius Reviewer

Sitecore Experience Platform

No score
No answers yet
No answers on this topic

Return on Investment

Crownpeak DQM

  • When driving Customer Care, it was great to be able to add the Autofix tool to the web estate - a quick-win that really drives the accessibility agenda.
  • Building reports off the back of DQM gives senior stakeholders an understanding of the importance of usability and accessibility.
  • The gamification of league tables highlights to stakeholders the areas that need focus and budget in order to improve.
Anonymous | TrustRadius Reviewer

Sitecore Experience Platform

  • For mature marketing organizations, the analytics that Sitecore allows you to capture have been valuable in pushing forward marketing objectives and giving insight into how to tailor content for the best UX
Anonymous | TrustRadius Reviewer

Screenshots

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