What users are saying about
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 4 reviews and ratings
36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 36 reviews and ratings
Feature Set Ratings
Governance, Risk & Compliance
Crownpeak Universal Consent Platform
Feature Set Not Supported
N/A
6.9
ServiceNow Governance, Risk, and Compliance
69%
ServiceNow Governance, Risk, and Compliance ranks higher in 5/5 features
ServiceNow Governance, Risk, and Compliance ranks higher in 5/5 features
Common repository of GRC items
N/A
0 Ratings
6.4
64%
5 Ratings
Risk management
N/A
0 Ratings
6.5
65%
5 Ratings
Integration with Corporate Performance Management (CPM) systems
N/A
0 Ratings
7.7
77%
5 Ratings
GRC policy management
N/A
0 Ratings
6.3
63%
5 Ratings
Incident management
N/A
0 Ratings
7.5
75%
5 Ratings
Attribute Ratings
- Crownpeak Universal Consent Platform is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
Likelihood to Recommend
8.1
Crownpeak Universal Consent Platform
81%
3 Ratings
7.3
ServiceNow Governance, Risk, and Compliance
73%
6 Ratings
Usability
8.2
Crownpeak Universal Consent Platform
82%
1 Rating
7.3
ServiceNow Governance, Risk, and Compliance
73%
4 Ratings
Support Rating
8.2
Crownpeak Universal Consent Platform
82%
1 Rating
7.4
ServiceNow Governance, Risk, and Compliance
74%
4 Ratings
Implementation Rating
6.4
Crownpeak Universal Consent Platform
64%
2 Ratings
ServiceNow Governance, Risk, and Compliance
N/A
0 Ratings
Likelihood to Recommend
Crownpeak Universal Consent Platform
If you are looking for a consent platform that can be deployed across many domains and is managed from one place this is the product for you. On the other hand, if you have just one page to put the cookie consent banner on, there are definitely cheaper solutions out there.

Verified User
Professional in Marketing
Industrial Automation Company, 1001-5000 employeesServiceNow Governance, Risk, and Compliance
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.

Verified User
Manager in Finance and Accounting
Mining & Metals Company, 10,001+ employeesPros
Crownpeak Universal Consent Platform
- Easy-to-use UI - straightforward navigation, minimal issues
- Simple implementation when it comes to tagging
- Helpful support team when issues arise (that rarely happens, however)
Media Technology Analyst
Digitas/GroupeConnectMarketing & Advertising, 10,001+ employees
ServiceNow Governance, Risk, and Compliance
- Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
- Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
- Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one

Verified User
Engineer in Information Technology
Information Technology and Services Company, 1001-5000 employeesCons
Crownpeak Universal Consent Platform
- Enterprise company management in order to get access at market level
- Reporting at market level

Verified User
Project Manager in Marketing
Consumer Goods Company, 1001-5000 employeesServiceNow Governance, Risk, and Compliance
- Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
- Easier way to implement workflow.
- Offering better metrics without buying add-on tools.
IT Risk & Compliance Manager
King & SpaldingInformation Technology and Services, 10,001+ employees
Pricing Details
Crownpeak Universal Consent Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ServiceNow Governance, Risk, and Compliance
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Usability
Crownpeak Universal Consent Platform
Crownpeak Universal Consent Platform 8.2
Based on 1 answer
As stated, the UI is rather easy to navigate and it serves its intended purpose. Pulling tags from the Evidon UI is straightforward, and implementation issues are quite rare.
Media Technology Analyst
Digitas/GroupeConnectMarketing & Advertising, 10,001+ employees
ServiceNow Governance, Risk, and Compliance
ServiceNow Governance, Risk, and Compliance 7.3
Based on 4 answers
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.

Verified User
Manager in Finance and Accounting
Mining & Metals Company, 10,001+ employeesSupport Rating
Crownpeak Universal Consent Platform
Crownpeak Universal Consent Platform 8.2
Based on 1 answer
Ease-of-use, straightforward, rarely has any issues.
Media Technology Analyst
Digitas/GroupeConnectMarketing & Advertising, 10,001+ employees
ServiceNow Governance, Risk, and Compliance
ServiceNow Governance, Risk, and Compliance 7.4
Based on 4 answers
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.

Verified User
Manager in Finance and Accounting
Mining & Metals Company, 10,001+ employeesImplementation Rating
Crownpeak Universal Consent Platform
Crownpeak Universal Consent Platform 6.4
Based on 2 answers
The initial process is not clear but after the first cookie banner all others are faster to implement.

Verified User
Project Manager in Marketing
Consumer Goods Company, 1001-5000 employeesServiceNow Governance, Risk, and Compliance
No score
No answers yet
No answers on this topic
Alternatives Considered
Crownpeak Universal Consent Platform
It offers less customization.

Verified User
Professional in Marketing
Industrial Automation Company, 1001-5000 employeesServiceNow Governance, Risk, and Compliance
TraceGP is a project management tool that was customized to work with ITIL. But, nothing ITIL-like. And as we needed a tool that was really "compatible" with ITIL, we discovered in ServiceNow a real tool that could help us. We can now do things like, for example, find an incident that was related to a specific problem.

Verified User
Technician in Information Technology
Banking Company, 51-200 employeesReturn on Investment
Crownpeak Universal Consent Platform
- the percentage of people allowing for cookies is around 50%

Verified User
Professional in Marketing
Industrial Automation Company, 1001-5000 employeesServiceNow Governance, Risk, and Compliance
- Mostly cultural change. If teams aren't aware of the new implementation of GRC and they get a request to answer questions, it can be confusing. This is cultural and not a con against the product.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 1001-5000 employees