Likelihood to Recommend Culture Amp is a great tool for employee surveys, and has been able to scale with us for 5+ years. It's customizable and helps provide rich data on how employees are feeling so that we can continue to use that feedback to improving our company culture quarter over quarter.
Read full review This is a great program if you have locations in different geographical areas. The ability to work with people at different locations is appreciated, and also there can be informal input that is requested, which Promantek can handle as well. I am at a loss to think of an area where this does not work well. There are several of our employees in the manufacturing areas that do not have computer access, and for those individuals, we simply print the review instead of having it online. This works fine but is not the forte of Promantek. However, any system these days that focusses on the online aspects of review writing will experience that as well.
Read full review Pros The Culture Amp support team is unparalleled. They offer live chat support as well as office hours that you can attend for help on anything from technical issues to the best way to phrase a survey question. They are always willing to help and are experts in their field. The report pages are very detailed and it's easy to view the data in a lot of different ways. This helps with more insightful analysis. I love that you can benchmark your survey results to your industry/region; it helps a lot to give context to your results. Read full review Trakstar sends out a lot of automated reminders to participants, encouraging them to take notes and provide feedback on a regular basis. Trakstar generates analysis (i.e., rater bais) automatically that would otherwise be labor intensive to do manually. Trakstar has a feature that allows administrators to see what each individual employee sees - this is critical in ensuring that the performance review process goes smoothly. Read full review Cons They recently launched a text analytics feature but I think it still needs some work. I don't find the attributes of sentiment to comments to make complete sense. Text analytics are also not yet available for export so it makes it very difficult to share with others in presentations and reports outside of the system. Currently they don't have the ability to set an automated file with and connect with an HRIS (at least not with Ultimate) so every time you want to refresh your users you have to upload a new file feed manually (which is pretty simple, it is just impossible to set the refresh on autopilot). Read full review The reporting features are a bit weak. But you can download Excel-ready files to manipulate on your own. The dashboard feature (prior to June 2013) was very nice, but missing in the latest version. Automated reports, quarterly for example, would be nice to send to Senior Leadership (missing in the current version/requires manual input) Read full review Likelihood to Renew Very simple to use, great support.
Read full review Support Rating Trakstar has been very responsive to my questions and support has been able to speak with me on the phone as needed. Also, when I told Trakstar that my employees were not delighted by the product, they did a special session with me to diagnose any issues and to make recommendations for how I could improve the tool's usefulness in my job. I appreciated their support here
Read full review Alternatives Considered Culture Amp is the first such tool I have used. I find it to be very well rounded and useful, especially since culture is one of the trickiest parts of a business to get a hold of as related to the bottom line. The fact that followup on goals and feedback can be done thanks to the platform is a very strong point.
Read full review I did not make the purchase decision for Trakstar, but at a previous job I used
Reflektive . Many of the outcomes of the tool are the same, even if the product interface and language is slightly different
Read full review Return on Investment We use culture amp to measure engagement levels surrounding certain "standard" questions we ask on a recurring basis. this gives us a viable way to measure how we are doing overall in certain areas that are important to us. The Diversity survey helped us pinpoint some areas were we could work on improving. This came out in comments from several users. We have to keep in mind that comments are important, but sometimes it is just one person who is upset about one thing that does not affect anyone else. We must keep that in mind and set those aside. It is easy to get caught up in some of those comments. Read full review We have had few managers dread the review writing process! Sure, no one enjoys this and we all know that it is time-consuming, but Promantek has allowed less time spent in frustration and more time actually communicating effectively. There are areas where managers can make notes during the entire review process so that when the time to write the review is upon you, it is a much simpler task. This has allowed us to free up the time with managers to a certain degree which is always beneficial. Read full review ScreenShots