TrustRadius

CultureIQ vs. Satmetrix (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CultureIQ
Score 10.0 out of 10
N/A
CultureIQ is an employee performance management software solution from the company of the same name in New York.N/A
Satmetrix (discontinued)
Score 8.0 out of 10
N/A
Satmetrix was survey-based customer experience management software. It contained summary and individual customer data for tracking the customer lifecycle. Satmetrix was acquired by NICE Systems in July 2017, and is no longer available.N/A
Pricing
CultureIQSatmetrix (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CultureIQSatmetrix (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
CultureIQSatmetrix (discontinued)
Top Pros
Top Cons

No answers on this topic

Features
CultureIQSatmetrix (discontinued)
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
CultureIQ
7.7
1 Ratings
3% below category average
Satmetrix (discontinued)
8.0
2 Ratings
1% above category average
Survey templates10.01 Ratings8.02 Ratings
Themes5.01 Ratings8.02 Ratings
Custom logo/branding8.01 Ratings8.02 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
CultureIQ
7.3
1 Ratings
16% below category average
Satmetrix (discontinued)
8.0
2 Ratings
7% below category average
Changes to live survey5.01 Ratings8.02 Ratings
Question design help9.01 Ratings8.02 Ratings
Multiple question types8.01 Ratings8.02 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
CultureIQ
7.0
1 Ratings
16% below category average
Satmetrix (discontinued)
8.0
2 Ratings
3% below category average
Survey logic flexibility7.01 Ratings8.02 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
CultureIQ
6.8
1 Ratings
18% below category average
Satmetrix (discontinued)
8.0
2 Ratings
2% below category average
Response tracking6.01 Ratings8.02 Ratings
Data export10.01 Ratings8.02 Ratings
Standard reports8.01 Ratings8.02 Ratings
Custom reports4.01 Ratings8.02 Ratings
Analytics6.01 Ratings8.02 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
CultureIQ
7.0
1 Ratings
21% below category average
Satmetrix (discontinued)
8.0
2 Ratings
8% below category average
Access controls7.01 Ratings8.02 Ratings
Compliance7.01 Ratings8.02 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
CultureIQ
4.5
1 Ratings
58% below category average
Satmetrix (discontinued)
-
Ratings
Vendor-offered crowdsourcing5.01 Ratings00 Ratings
Respondent restrictions4.01 Ratings00 Ratings
Best Alternatives
CultureIQSatmetrix (discontinued)
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CultureIQSatmetrix (discontinued)
Likelihood to Recommend
10.0
(1 ratings)
4.0
(7 ratings)
Likelihood to Renew
-
(0 ratings)
5.1
(5 ratings)
User Testimonials
CultureIQSatmetrix (discontinued)
Likelihood to Recommend
CultureIQ
Engagement-monitoring and putting actions into place has been key for our company. We are seeing teams collaborating throughout the organization based on results and fixes we have put into place with this product
Patricia Bramer | TrustRadius Reviewer
Patricia Bramer
Vice President of Human Resources
Read full review
Discontinued Products
Satmetrix is best suited if you don't currently use Salesforce. A lot of its main selling points are negated by the virtue of having Salesforce. Case management is in Salesforce, reporting is in Salesforce, the structure that NPX imposes is actually clunky and unwieldy, and is much more streamlined on competing platforms such as GetFeedback and SurveyMonkey. The only thing that leaves is the consultative service on being best practice and I don't really get to see any of that.
Simon Whight | TrustRadius Reviewer
Simon Whight
Senior Salesforce CRM Analyst
Read full review
Pros
CultureIQ
  • Easy to navigate.
  • Customizable.
  • Good support.
Patricia Bramer | TrustRadius Reviewer
Patricia Bramer
Vice President of Human Resources
Read full review
Discontinued Products
  • Ease of use; SaaS solution, all web based - simple, straightforward and easy to use
  • Multi lingual; we are able to use multiple languages for our surveys
  • Reporting is very flexible; reports can be run for pretty much any data point that you can capture!
Geoff Gardner, MSPM, MBCS, CITP | TrustRadius Reviewer
Geoff Gardner, MSPM, MBCS, CITP
Global PMO Lead, Red Hat Services/Consulting
Read full review
Cons
CultureIQ
  • I don’t like needing 4 responses before seeing results.
  • I feel functionality for quick surveys can be improved.
  • Assistance on more best practices.
Patricia Bramer | TrustRadius Reviewer
Patricia Bramer
Vice President of Human Resources
Read full review
Discontinued Products
  • Implementation did not go as well as planned and there were problems.
  • If you are running multiple surveys, slicing and dicing data is not that simple.
Lawrence Kravitz | TrustRadius Reviewer
Lawrence Kravitz
Training Manager
Read full review
Likelihood to Renew
CultureIQ
No answers on this topic
Discontinued Products
The previous experience was so negative that even if they have improved since then it wouldn't help. Another more pertinent reason is because we have an existing 3 year contract with Medallia. Lastly, vendor transitions in our environment (B2B in 132 countries) is extremely painful. I've managed two of them and wouldn't wish it on my worst enemy.
Verified User
Anonymous
Read full review
Alternatives Considered
CultureIQ
No comparison, this really measured engagement by asking the right questions and ways to really understand the data.
Patricia Bramer | TrustRadius Reviewer
Patricia Bramer
Vice President of Human Resources
Read full review
Discontinued Products
I haven't evaluated any other products. Our executive team selected NPS as the preferred measurement of customer sentiment and Satmetrix is the only certification company I am aware of.
Verified User
Anonymous
Read full review
Return on Investment
CultureIQ
  • I can’t capture onboarding per class when we have less than 4 respond.
  • It took some conversations to understand the meaning of a couple of questions.
Patricia Bramer | TrustRadius Reviewer
Patricia Bramer
Vice President of Human Resources
Read full review
Discontinued Products
  • With the knowledge gained front he transactional surveys, Satmetrix helped us significantly improve our customer service processes.
  • Combined with the relationship survey, we were ultimately able to improve our customer retention by over 20% within 2 years.
Rob Ellison | TrustRadius Reviewer
Rob Ellison
VP of Customer Loyalty
Read full review
ScreenShots

CultureIQ Screenshots

Screenshot of Culture scorecard used to track key culture metrics to drive engagement and performance.Screenshot of Quickly identify strengths and pain points by group to focus culture efforts.Screenshot of CultureIQ Survey that measures 10 qualities common to high-performance companies.Screenshot of Survey results filtered by demographic groups.Screenshot of Culture resource library.Screenshot of Word clouds from employee comments and open response questions.