Custify vs. MaritzCX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Custify
Score 9.8 out of 10
Small Businesses (1-50 employees)
Custify is a customer success platform designed for B2B SaaS businesses. It helps users better meet customers' needs, reduce churn and increase lifetime value. The user can see in-product usage insights as well as data from CRM, support, billing, and other systems in one place. Relevant customer success KPIs and client interactions are displayed in its dashboard. Custify also identifies clients that get stuck during onboarding, those whose trial is about to expire, and those whose usage has…N/A
MaritzCX
Score 7.0 out of 10
N/A
N/AN/A
Pricing
CustifyMaritzCX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CustifyMaritzCX
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CustifyMaritzCX
Security
Comparison of Security features of Product A and Product B
Custify
7.0
11 Ratings
23% below category average
MaritzCX
-
Ratings
Role-based user permissions7.011 Ratings00 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Custify
8.0
11 Ratings
7% below category average
MaritzCX
-
Ratings
API8.011 Ratings00 Ratings
Integration with Salesforce.com8.01 Ratings00 Ratings
Customer Data Extraction / Integration
Comparison of Customer Data Extraction / Integration features of Product A and Product B
Custify
9.0
11 Ratings
3% above category average
MaritzCX
-
Ratings
Product usage9.011 Ratings00 Ratings
Help desk / support tickets9.11 Ratings00 Ratings
Customer Success Management
Comparison of Customer Success Management features of Product A and Product B
Custify
8.3
11 Ratings
2% below category average
MaritzCX
-
Ratings
NPS surveys8.01 Ratings00 Ratings
Sponsor tracking8.02 Ratings00 Ratings
Customer profiles8.011 Ratings00 Ratings
Automated workflow9.011 Ratings00 Ratings
Internal collaboration7.011 Ratings00 Ratings
Customer health scoring9.011 Ratings00 Ratings
Customer segmentation9.011 Ratings00 Ratings
CSM Reporting & Analytics
Comparison of CSM Reporting & Analytics features of Product A and Product B
Custify
9.0
11 Ratings
7% above category average
MaritzCX
-
Ratings
Customer health trends9.011 Ratings00 Ratings
Engagement analytics9.011 Ratings00 Ratings
Dashboards9.03 Ratings00 Ratings
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Custify
-
Ratings
MaritzCX
6.0
1 Ratings
28% below category average
Survey templates00 Ratings7.01 Ratings
Themes00 Ratings6.01 Ratings
Custom logo/branding00 Ratings5.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Custify
-
Ratings
MaritzCX
8.0
1 Ratings
7% below category average
Changes to live survey00 Ratings6.01 Ratings
Question design help00 Ratings9.01 Ratings
Multiple question types00 Ratings9.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Custify
-
Ratings
MaritzCX
7.0
1 Ratings
16% below category average
Survey logic flexibility00 Ratings7.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Custify
-
Ratings
MaritzCX
6.8
1 Ratings
18% below category average
Response tracking00 Ratings8.01 Ratings
Data export00 Ratings5.01 Ratings
Standard reports00 Ratings8.01 Ratings
Custom reports00 Ratings5.01 Ratings
Analytics00 Ratings8.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Custify
-
Ratings
MaritzCX
7.0
1 Ratings
21% below category average
Access controls00 Ratings5.01 Ratings
Compliance00 Ratings9.01 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Custify
-
Ratings
MaritzCX
5.0
1 Ratings
48% below category average
Respondent restrictions00 Ratings5.01 Ratings
Best Alternatives
CustifyMaritzCX
Small Businesses
ChurnZero
ChurnZero
Score 8.9 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Medium-sized Companies
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.8 out of 10
Enterprises
Cisco Webex Experience Management (discontinued)
Cisco Webex Experience Management (discontinued)
Score 8.7 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CustifyMaritzCX
Likelihood to Recommend
9.0
(11 ratings)
8.0
(1 ratings)
Usability
9.0
(2 ratings)
-
(0 ratings)
Support Rating
9.0
(2 ratings)
-
(0 ratings)
User Testimonials
CustifyMaritzCX
Likelihood to Recommend
Custify
Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
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MaritzCX
I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
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Pros
Custify
  • 360 degree view of anything that has to do with a single account, including health score history across many elements, all the lifecycles of that account, different usage and adoption trends on multiple users in the same account, and more.
  • Getting multiple health scores and trends on one screen.
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MaritzCX
  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
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Cons
Custify
  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
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MaritzCX
  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
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Usability
Custify
I like custify because it does exactly what you think it would. It's reliable and delivers quality organization and analytics for our usage. It's only downfall is it's lack of specific analytics and combination with sales tools that make customer transferring easy. Overall highly recommend using custify and are in a smaller business.
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MaritzCX
No answers on this topic
Support Rating
Custify
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
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MaritzCX
No answers on this topic
Alternatives Considered
Custify
This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
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MaritzCX
MaritzCX was actually to only survey software I have used. No comparison to describe in this section
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Return on Investment
Custify
  • Free to paid conversions have gone up, and we see more customers choosing premium options than before, since we're using the automatic workflows to make sure the trial is a lot more focused on helping them see results before they pay a single dollar.
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MaritzCX
  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Read full review
ScreenShots

Custify Screenshots

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