What users are saying about
10 Ratings
3 Ratings
10 Ratings
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Score 9.7 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7 out of 100

Likelihood to Recommend

Custify

Two big use cases where it's very well suited: onboarding of our clients and churn prevention. It just saves me so much time and helps me recommend more strategic suggestions. At the end of the day I can see my productivity being a lot higher than before having Custify.
Georgiana Florea | TrustRadius Reviewer

MaritzCX

I think MaritzCX was a great option for internal and external surveys. I used it for feedback from clients who attended events. It gave me a clean report to show executive leadership about anything from venue, parking, food, and entertainment. It worked for event registration to save money using only one software. I used it for clients to sign up for events. Less of a clean report but works.
Kate Burk | TrustRadius Reviewer

Feature Rating Comparison

Security

Custify
9.7
MaritzCX
Role-based user permissions
Custify
9.7
MaritzCX

Platform & Infrastructure

Custify
9.7
MaritzCX
API
Custify
9.7
MaritzCX

Customer Data Extraction / Integration

Custify
9.4
MaritzCX
Product usage
Custify
9.7
MaritzCX
Help desk / support tickets
Custify
9.1
MaritzCX

Customer Success Management

Custify
9.6
MaritzCX
Sponsor tracking
Custify
9.1
MaritzCX
Customer profiles
Custify
9.7
MaritzCX
Automated workflow
Custify
9.1
MaritzCX
Internal collaboration
Custify
10.0
MaritzCX
Customer health scoring
Custify
10.0
MaritzCX
Customer segmentation
Custify
10.0
MaritzCX

CSM Reporting & Analytics

Custify
9.5
MaritzCX
Customer health trends
Custify
10.0
MaritzCX
Engagement analytics
Custify
9.4
MaritzCX
Dashboards
Custify
9.1
MaritzCX

Survey Format & Appearance

Custify
MaritzCX
6.0
Survey templates
Custify
MaritzCX
7.0
Themes
Custify
MaritzCX
6.0
Custom logo/branding
Custify
MaritzCX
5.0

Survey Content

Custify
MaritzCX
8.0
Changes to live survey
Custify
MaritzCX
6.0
Question design help
Custify
MaritzCX
9.0
Multiple question types
Custify
MaritzCX
9.0

Survey Logic

Custify
MaritzCX
7.0
Survey logic flexibility
Custify
MaritzCX
7.0

Survey Reporting & Analytics

Custify
MaritzCX
6.8
Response tracking
Custify
MaritzCX
8.0
Data export
Custify
MaritzCX
5.0
Standard reports
Custify
MaritzCX
8.0
Custom reports
Custify
MaritzCX
5.0
Analytics
Custify
MaritzCX
8.0

Survey Administration & Security

Custify
MaritzCX
7.0
Access controls
Custify
MaritzCX
5.0
Compliance
Custify
MaritzCX
9.0

Survey Distribution

Custify
MaritzCX
5.0
Respondent restrictions
Custify
MaritzCX
5.0

Pros

Custify

  • As many health scores as you want per account on one screen.
  • As many lifecycles as you want per account on one screen.
  • Lots of health history information per client on one screen.
  • Very easy usage for team collaboration.
Anonymous | TrustRadius Reviewer

MaritzCX

  • Easy to use format (not HTML coding knowledge required)
  • Detailed reports
  • Ability to save and re-use same themes and surveys
Kate Burk | TrustRadius Reviewer

Cons

Custify

  • There was a problem integrating our CRM at first, and to be honest, I almost switched to another product because it's a big deal for us, but they got it worked out significantly faster than any of us guessed it would take, so we stayed, and I'm glad it worked out.
  • The main data point still missing is global revenue. I reached out and they said it's in the works. The software is making us money, so we're staying and hope this works out as fast as the CRM issue.
Anonymous | TrustRadius Reviewer

MaritzCX

  • Ability to customize look of survey limited
  • Some reports in CSV were a mess to fix up
  • Support seemed limited
Kate Burk | TrustRadius Reviewer

Usability

Custify

Custify 8.0
Based on 1 answer
Overall a great tool with very useful features. It's UI seems a bit clunky and there is no full dashboard. Without these it takes a bit of work to find what you need and get an overview of current activity. Also, implementing everything takes a bit of work. I would recommend it to any saas that is serious about scaling and has a customer success dept
Anonymous | TrustRadius Reviewer

MaritzCX

No score
No answers yet
No answers on this topic

Support Rating

Custify

Custify 10.0
Based on 1 answer
Philipp has been there for us throughout the process. Very nice guy and a great help. He guided us in setting KPIs, goals, healthscores. Really gave us a lot more than we wanted. We also had some custom integrations and even though they did not support them, their team released a patch for our CRM so we could integrate it
Anonymous | TrustRadius Reviewer

MaritzCX

No score
No answers yet
No answers on this topic

Alternatives Considered

Custify

This software makes it easy to analyze your data and optimize your onboarding - maybe the easiest I've seen, but you've got to be willing to dig into its features and setting. And of course without their Concierge Onboarding this is not so easy.
Maria-Mirabela Ganta | TrustRadius Reviewer

MaritzCX

MaritzCX was actually to only survey software I have used. No comparison to describe in this section
Kate Burk | TrustRadius Reviewer

Return on Investment

Custify

  • Positive impact on churn reduction.
  • Easy view of the customer onboarding progress.
  • Playbooks make contacting a specific group of clients very easy.
Nemanja Klajic | TrustRadius Reviewer

MaritzCX

  • Saved our department from needing to purchase additional event software
  • I was not responsible for actual purchase of MaritzCX
Kate Burk | TrustRadius Reviewer

Screenshots

Pricing Details

Custify

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

MaritzCX

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Custify
9.7
MaritzCX
8.0

Usability

Custify
8.0
MaritzCX

Support Rating

Custify
10.0
MaritzCX

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