What users are saying about
4 Ratings
4 Ratings
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Score 9.3 out of 100
4 Ratings
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Score 9 out of 100

Likelihood to Recommend

Customer Focus

Customer Focus has an excellent performance as the lead manager of sales and customer service follow-up. This platform is great for all those companies that need more punctual administration for customer requirements during the process of selling or acquiring a service. Customer Focus offers an inventory management system, order management and also offers a great CRM, with which you can get excellent results if you combine these three functionalities. This platform offers an excellent communication service with clients, which helps to create a really great relationship between the company and the client.
Carmen Rodriguez | TrustRadius Reviewer

Xactly CEA

CEA is well suited for small and rapidly growing companies where manually calculating commissions expense for ASC606 is not an option due to a lack of internal resources. CEA is less appropriate for larger companies that have the resources and likely a person, or people, who only focus on commissions.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Customer Focus
9.4
Xactly CEA
Product catalog & listings
Customer Focus
10.0
Xactly CEA
Product management
Customer Focus
8.0
Xactly CEA
Bulk product upload
Customer Focus
10.0
Xactly CEA
Branding
Customer Focus
9.0
Xactly CEA
Mobile storefront
Customer Focus
10.0
Xactly CEA
Product variations
Customer Focus
10.0
Xactly CEA
Website integration
Customer Focus
10.0
Xactly CEA
Visual customization
Customer Focus
8.0
Xactly CEA
CMS
Customer Focus
10.0
Xactly CEA

Online Shopping Cart

Customer Focus
9.5
Xactly CEA
Abandoned cart recovery
Customer Focus
9.0
Xactly CEA
Checkout user experience
Customer Focus
10.0
Xactly CEA

Online Payment System

Customer Focus
8.0
Xactly CEA
eCommerce security
Customer Focus
8.0
Xactly CEA

eCommerce Marketing

Customer Focus
9.7
Xactly CEA
Promotions & discounts
Customer Focus
10.0
Xactly CEA
Personalized recommendations
Customer Focus
9.0
Xactly CEA
SEO
Customer Focus
10.0
Xactly CEA

eCommerce Business Management

Customer Focus
9.2
Xactly CEA
Multi-site management
Customer Focus
8.0
Xactly CEA
Order processing
Customer Focus
10.0
Xactly CEA
Inventory management
Customer Focus
10.0
Xactly CEA
Shipping
Customer Focus
9.0
Xactly CEA
Custom functionality
Customer Focus
9.0
Xactly CEA

Security

Customer Focus
Xactly CEA
7.3
Single sign-on capability
Customer Focus
Xactly CEA
7.3
Role-based user permissions
Customer Focus
Xactly CEA
7.3

Reporting & Analytics

Customer Focus
Xactly CEA
5.9
Dashboards
Customer Focus
Xactly CEA
1.8
Standard reports
Customer Focus
Xactly CEA
8.0
Custom reports
Customer Focus
Xactly CEA
8.0

General Ledger and Configurable Accounting

Customer Focus
Xactly CEA
4.6
Multi-currency support
Customer Focus
Xactly CEA
6.4
Multi-division support
Customer Focus
Xactly CEA
6.4
Journals and Reconciliations
Customer Focus
Xactly CEA
9.5
Configurable Accounting
Customer Focus
Xactly CEA
1.8
Centralized Rules Framework
Customer Focus
Xactly CEA
1.8
Standardized Processes
Customer Focus
Xactly CEA
1.8

Pros

Customer Focus

  • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
  • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
  • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.
Marlon Seijas | TrustRadius Reviewer

Xactly CEA

  • Amortization waterfalls
  • Locked periods & PPA adjustments
  • Journal entries
Anonymous | TrustRadius Reviewer

Cons

Customer Focus

  • Customer Focus is not able to integrate with our email marketing system, therefore, it is more complicated for us to use the data collected on this platform, to be able to obtain results in our email commerce.
  • The process of setting up automated responses for clients is a bit complex. It is not the typical software that is configured in a couple of weeks, I had complications when configuring the automated responses for the clients' requirements.
Carmen Rodriguez | TrustRadius Reviewer

Xactly CEA

  • Dashboard is on a different page
  • Needing to rerun reports
  • Not being able to download reports and edit them
Anonymous | TrustRadius Reviewer

Implementation Rating

Customer Focus

No score
No answers yet
No answers on this topic

Xactly CEA

Xactly CEA 9.7
Based on 3 answers
Go into implementation knowing how you will handle churn, if there are claw backs, treatment for every type of commission payment (i.e. new business, renewals, etc.) and know your average customer life. You'll also want details by customer for as far back as you can go (within reason).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Customer Focus

Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.
Marlon Seijas | TrustRadius Reviewer

Xactly CEA

We selected Xactly CEA for ASC 606.
Anonymous | TrustRadius Reviewer

Return on Investment

Customer Focus

  • Better interaction with clients, I managed to obtain a perfect communication with each client who agreed to the acquisition of our banking services.
  • Better order and inventory management for my entire company. I managed to manage all customer orders in the same panel, in addition, this made it easier to meet the requirements of each order.
  • Visualization of the interests of the clients. Customer Focus did not provide detailed reports on what kinds of products or services have attracted the most attention from customers.
Carmen Rodriguez | TrustRadius Reviewer

Xactly CEA

  • Efficiency
  • Centralized
  • Accurate
Anonymous | TrustRadius Reviewer

Pricing Details

Customer Focus

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$249*

* Site setup and training

Customer Focus Editions & Modules

Edition
Standard$501
Ultimate$991
  1. # of stores and users
Additional Pricing Details

Xactly CEA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Xactly CEA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Customer Focus
9.0
Xactly CEA
8.5

Implementation Rating

Customer Focus
Xactly CEA
9.7

Add comparison