What users are saying about

Customer Focus vs Xactly CEA

Customer Focus
7 Ratings
Xactly CEA
6 Ratings

Customer Focus

7 Ratings
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Score 9.4 out of 100

Based on 7 reviews and ratings

Xactly CEA

6 Ratings
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Score 8.5 out of 100

Based on 6 reviews and ratings

Feature Set Ratings

    Online Storefront

    9.2

    Customer Focus

    92%

    Xactly CEA

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 9/9 features
    Customer Focus ranks higher in 9/9 features

    Product catalog & listings

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Bulk product upload

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Branding

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Mobile storefront

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Product variations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Website integration

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Visual customization

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    CMS

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Online Shopping Cart

    9.0

    Customer Focus

    90%

    Xactly CEA

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 1/1 features
    Customer Focus ranks higher in 1/1 features

    Checkout user experience

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    eCommerce Marketing

    8.0

    Customer Focus

    80%

    Xactly CEA

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features
    Customer Focus ranks higher in 2/2 features

    Personalized recommendations

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    SEO

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    eCommerce Business Management

    9.0

    Customer Focus

    90%

    Xactly CEA

    Feature Set Not Supported
    N/A
    Customer Focus ranks higher in 2/2 features
    Customer Focus ranks higher in 2/2 features

    Shipping

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Custom functionality

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Security

    Customer Focus

    Feature Set Not Supported
    N/A
    7.3

    Xactly CEA

    73%
    Xactly Commission Expense Accounting (CEA) ranks higher in 2/2 features
    Xactly Commission Expense Accounting (CEA) ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Role-based user permissions

    N/A
    0 Ratings
    7.3
    73%
    1 Rating

    Reporting & Analytics

    Customer Focus

    Feature Set Not Supported
    N/A
    6.4

    Xactly CEA

    64%
    Xactly Commission Expense Accounting (CEA) ranks higher in 3/3 features
    Xactly Commission Expense Accounting (CEA) ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    1.8
    18%
    1 Rating

    Standard reports

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    Custom reports

    N/A
    0 Ratings
    8.7
    87%
    2 Ratings

    General Ledger and Configurable Accounting

    Customer Focus

    Feature Set Not Supported
    N/A
    4.7

    Xactly CEA

    47%
    Xactly Commission Expense Accounting (CEA) ranks higher in 6/6 features
    Xactly Commission Expense Accounting (CEA) ranks higher in 6/6 features

    Multi-currency support

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Multi-division support

    N/A
    0 Ratings
    6.4
    64%
    1 Rating

    Journals and Reconciliations

    N/A
    0 Ratings
    9.8
    98%
    2 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    1.8
    18%
    1 Rating

    Centralized Rules Framework

    N/A
    0 Ratings
    1.8
    18%
    1 Rating

    Standardized Processes

    N/A
    0 Ratings
    1.8
    18%
    1 Rating

    Attribute Ratings

    • Customer Focus is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Customer Focus

    90%
    1 Rating
    8.0

    Xactly CEA

    80%
    3 Ratings

    Implementation Rating

    Customer Focus

    N/A
    0 Ratings
    9.8

    Xactly CEA

    98%
    4 Ratings

    Likelihood to Recommend

    Customer Focus

    Today, with a globalized competition and without truce, a company must evaluate and take into account its size, and use this to analyze which of the tools available in the market is more suited to their needs. If it is a small company, you can improve your customer service by incorporating a chat. But a company of national level must evaluate other aspects like: marketing, tastes, preferences, tendencies, etc. To achieve the effective management of relationships with our customers, this technology provides us with effective tools and easy access.

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    Marlon Seijas | TrustRadius Reviewer
    Marlon Seijas
    View all 1 answers on this topic

    Xactly CEA

    CEA is well suited for small and rapidly growing companies where manually calculating commissions expense for ASC606 is not an option due to a lack of internal resources. CEA is less appropriate for larger companies that have the resources and likely a person, or people, who only focus on commissions.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Pros

    Customer Focus

    • Facilitates the interaction between the company and customers, through various communication channels, thanks to the storage of information of interest, such as the needs and preferences for products or services.
    • Access data of interest (about the clients, their histories, products, prices, etc.,) from any place with access to the internet
    • An extensive knowledge about the clients allows the company to present commercial offers adapted to their needs, so the income is also higher, through a lower sales cycle. The CRM allows to enhance sales and marketing functions.

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    Marlon Seijas | TrustRadius Reviewer
    Marlon Seijas
    View all 1 answers on this topic

    Xactly CEA

    • Amortization waterfalls
    • Locked periods & PPA adjustments
    • Journal entries

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Cons

    Customer Focus

    • Cost is always an element to consider when purchasing a computer solution, both for the purchase of the software and for its maintenance, many forget about the ongoing support costs that come with software.
    • Many systems are backed up automatically through the cloud or through some other solution, but not all. So there is a good chance that the data will be lost. it is therefore necessary to take the safe backup forecasts in the event of any unforeseen occurrence and cause us an unpleasant surprise.
    • There is a difference between being served by a real person when making a phone call, to an automated attention system. Sometimes it is good to make the tasks more automatic, but it is also good to have a little personalized help to avoid losing the human value of relationships.

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    Marlon Seijas | TrustRadius Reviewer
    Marlon Seijas
    View all 1 answers on this topic

    Xactly CEA

    • Dashboard is on a different page
    • Needing to rerun reports
    • Not being able to download reports and edit them

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Pricing Details

    Customer Focus

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Required
    $249

    Starting Price

    $50 # of stores and users

    Customer Focus Editions & Modules

    Edition
    Standard$501
    Ultimate$991
    1. # of stores and users
    Additional Pricing Details
    —

    Xactly CEA

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    —

    Xactly CEA Editions & Modules

    —
    Additional Pricing Details
    —

    Implementation Rating

    Customer Focus

    No score
    No answers yet
    No answers on this topic

    Xactly CEA

    Xactly CEA 9.8
    Based on 4 answers
    Go into implementation knowing how you will handle churn, if there are claw backs, treatment for every type of commission payment (i.e. new business, renewals, etc.) and know your average customer life. You'll also want details by customer for as far back as you can go (within reason).

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 4 answers on this topic

    Alternatives Considered

    Customer Focus

    Sales management is based on the management of customer relationships and must be centralized so that its analysis is effective. The data that is collected must be available for the generation of statistics for decision making by the directory. This tool allows us to generate the necessary data to generate results, save time and production cost. The other products did not fit our objectives.

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    Marlon Seijas | TrustRadius Reviewer
    Marlon Seijas
    View all 1 answers on this topic

    Xactly CEA

    We selected Xactly CEA for ASC 606.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

    Return on Investment

    Customer Focus

    • With the information available, about the clients, the company can know and segment the markets and develop effective and successful marketing campaigns.
    • With the information the employee can develop more personalized relationships with the client.
    • This customer service tool facilitated the administrative processes of sales to achieve higher performance and better results in the company.

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    Marlon Seijas | TrustRadius Reviewer
    Marlon Seijas
    View all 1 answers on this topic

    Xactly CEA

    • Efficiency
    • Centralized
    • Accurate

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 3 answers on this topic

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