Cvent Passkey vs. FCS Hospitality Operations Management

Cvent Passkey is a great tool for large events using multiple hotels. It allows attendees the ability to see inventory in real-time and place reservations. Since it is accessible 24/7 not only can attendees place reservations at their convenience but planners are also able to check pick-up and or run reports when their schedule allows.

It is appropriate for running a hotel and using it to maintain pertinent information needed across the board for customers, requests, tracking trends and revenue.

Incentivized

• Streamline the rooming list process
• Gives clients 24 hour access to their rooming lists
• Gives time back to vendors from not having to send updated rooming lists

Incentivized

• Tracking pertinent cusomter information.
• Providing a one stop solution to handling multiple needs for the hotel.
• Storing and computing data needed to monitor revenue and trends etc.
• Providing multiple solution for services such as housekeeping, communication among depts, and concierge.

Incentivized

• The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
• The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.

Incentivized

• Room for improvement would be that at times the system runs a little slower than we would like it to. When you are busy you need things to be at its best especially when creating a seamless experience for your guests.
• Keeping up to date with the ever growing software and adding a few more perks or enhancements.
• Shortening the time it takes to fix glitches in the system.

Incentivized

The program is amazing and there wouldn't be a reason not to continue. Go with what works, and this works.

Incentivized

I think it could be improved upon slightly, a little more intuitive and user friendly, but generally speaking, it’s already pretty good

Incentivized

I have not had any issues with Passkey where I needed help from the support team. The Cvent Community has been a great spot to ask questions regarding Passkey and get the answers that I needed. I think that Cvent Community has hundreds of people that have had years of experience using these different products and when I have questions, they have usually been asked in the past.

We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.

The system is really easy to use and to implement into your business. Training for the software is fairly easy which is important for new hires and so forth. When you think about any company which provides services in numerous ways, you really want a program that can be seamless throughout the department's and this software does just that.

Incentivized

• Positive ROI: Credit Card information is easily collected for the hotel.
• Negative ROI: It was harder for us planners to track the changes.

• So far it has been an overall positive experience. It is easy to use, easy to train employees, and easy to implement into your business.
• It is very beneficial for tracking analytics and running much needed data to watch for trends.
• You can literally track everything down: hospitality needs, bedding costs, shipments, etc.

Incentivized