Desk.com (discontinued) vs. CXMEngine by OvationCXM
Desk.com (discontinued) vs. CXMEngine by OvationCXM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Desk.com (discontinued) | N/A | Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement. | N/A | |
CXMEngine | Mid-Size Companies (51-1,000 employees) | OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver customer experiences with complete visibility and precise control. | $99 per user |
Desk.com (discontinued) | CXMEngine by OvationCXM | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
Desk.com (discontinued) | CXMEngine by OvationCXM | |
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Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Desk.com (discontinued) | CXMEngine by OvationCXM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Desk.com (discontinued) | CXMEngine by OvationCXM | |
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Likelihood to Recommend | 8.2 (38 ratings) | - (0 ratings) |
Likelihood to Renew | 8.4 (14 ratings) | - (0 ratings) |
Usability | 8.3 (19 ratings) | - (0 ratings) |
Availability | 1.0 (2 ratings) | - (0 ratings) |
Performance | 10.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.2 (21 ratings) | - (0 ratings) |
Implementation Rating | 10.0 (1 ratings) | - (0 ratings) |
Desk.com (discontinued) | CXMEngine by OvationCXM | |
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Likelihood to Recommend | Discontinued Products | OvationCXM No answers on this topic |
Pros | Discontinued Products | OvationCXM No answers on this topic |
Cons | Discontinued Products | OvationCXM No answers on this topic |
Likelihood to Renew | Discontinued Products | OvationCXM No answers on this topic |
Usability | Discontinued Products | OvationCXM No answers on this topic |
Reliability and Availability | Discontinued Products | OvationCXM No answers on this topic |
Performance | Discontinued Products | OvationCXM No answers on this topic |
Support Rating | Discontinued Products | OvationCXM No answers on this topic |
Implementation Rating | Discontinued Products | OvationCXM No answers on this topic |
Alternatives Considered | Discontinued Products | OvationCXM No answers on this topic |
Return on Investment | Discontinued Products | OvationCXM No answers on this topic |
ScreenShots | Desk.com (discontinued) Screenshots |