Jira Service Management vs. CXMEngine by OvationCXM
Jira Service Management vs. CXMEngine by OvationCXM
Product | Rating | Most Used By | Product Summary | Starting Price |
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Jira Service Management | N/A | Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users… | $0 per month | |
CXMEngine | Mid-Size Companies (51-1,000 employees) | OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver customer experiences with complete visibility and precise control. | $99 per user |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ||||||||||||||
More Pricing Information |
Jira Service Management | CXMEngine by OvationCXM | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Jira Service Management | CXMEngine by OvationCXM | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Sogolytics Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.4 out of 10 | Quadient Inspire Score 9.3 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Jira Service Management | CXMEngine by OvationCXM | |
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Likelihood to Recommend | 5.7 (76 ratings) | - (0 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 9.6 (2 ratings) | - (0 ratings) |
Support Rating | 9.1 (25 ratings) | - (0 ratings) |
Jira Service Management | CXMEngine by OvationCXM | |
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Likelihood to Recommend | Atlassian | OvationCXM No answers on this topic |
Pros | Atlassian | OvationCXM No answers on this topic |
Cons | Atlassian | OvationCXM No answers on this topic |
Usability | Atlassian | OvationCXM No answers on this topic |
Support Rating | Atlassian | OvationCXM No answers on this topic |
Alternatives Considered | Atlassian | OvationCXM No answers on this topic |
Return on Investment | Atlassian | OvationCXM No answers on this topic |
ScreenShots | Jira Service Management Screenshots |