CXMEngine by OvationCXM vs. SolarWinds Web Help Desk (WHD)
CXMEngine by OvationCXM vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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CXMEngine | Mid-Size Companies (51-1,000 employees) | OvationCXM is a Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver customer experiences with complete visibility and precise control. | $99 per user | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
CXMEngine by OvationCXM | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | The above prices are where each packages starts. The Automated and Proactive packages have additional small per-customer fee. | ā | ||||||||||||||
More Pricing Information |
CXMEngine by OvationCXM | SolarWinds Web Help Desk (WHD) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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CXMEngine by OvationCXM | SolarWinds Web Help Desk (WHD) | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CXMEngine by OvationCXM | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Sogolytics ScoreĀ 8.9Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Medium-sized Companies | CustomerSuccessBox ScoreĀ 9.5Ā outĀ ofĀ 10 | Agiloft Flexible Service Desk Suite ScoreĀ 9.0Ā outĀ ofĀ 10 |
Enterprises | Quadient Inspire ScoreĀ 9.3Ā outĀ ofĀ 10 | Salesforce Service Cloud ScoreĀ 8.8Ā outĀ ofĀ 10 |
All Alternatives | View all alternatives | View all alternatives |
CXMEngine by OvationCXM | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
CXMEngine by OvationCXM | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | OvationCXM No answers on this topic | SolarWinds |
Pros | OvationCXM No answers on this topic | SolarWinds |
Cons | OvationCXM No answers on this topic | SolarWinds |
Likelihood to Renew | OvationCXM No answers on this topic | SolarWinds |
Usability | OvationCXM No answers on this topic | SolarWinds |
Support Rating | OvationCXM No answers on this topic | SolarWinds |
Implementation Rating | OvationCXM No answers on this topic | SolarWinds |
Alternatives Considered | OvationCXM No answers on this topic | SolarWinds |
Return on Investment | OvationCXM No answers on this topic | SolarWinds |
ScreenShots | SolarWinds Web Help Desk (WHD) Screenshots |