Likelihood to Recommend In customer prospecting through cold contact, "cold mailing" is a very cost-effective practice and is widely used in the U.S. market, particularly for selling saas software and high-cost business services. (In my case it is used for selling insurance policies). We generally find several saas (i.e., monthly paid) email contact generation software on the market, generally found on linkedin and freely accessible. But this is not enough, you need software for sending emails (additional cost) and it must be specific to cold mailing otherwise you end up in spam. And you need a CRM, not all cold mailing software has that! Additional cost is for paid email verification and you have to waste time uploading and downloading the excel files to be verified and derived from the verification... then adapt them to the cold mailing software... A yes, not all cold mailing software has email warmers and many do not warm all types of emails (instead Sales.Rocks warmed because of my emails from an unknown hosting that no system warmed...). But if you had one software that does everything in one platform without driving you crazy switching between them, especially if you have large volumes of emailing and with the ability to track everything, create email sequences based on funnel-like behaviors, schedule phone calls or maybe an initial linkedin message from your Sales.Rocks linked account ... well, Sales.Rocks is all of that, and with support that lets you know how serious the company is. It's an expensive product for a freelancer like me, but it's unique, and for a structured company it's simply beneficial and has a huge return.
Read full review Gong is well-suite to hiding in the background of your zoom calls to record all information. It simultaneously announces its presence and is never called out by clients as intrusive. This has saved our revenue team hours of taking notes each week, and also polishing these notes after the calls. Especially when you have calls back-to-back and aren't able to polish your notes immediately, it's easy to forget the context of your notes. Gong allows us to have the full reference to maintain all call points accurately.
Read full review Pros International contact search Scheduling multiple conttato sequences based on the prospect's actions Monitoring of campaigns and the technical side of cold mailing (deliverability and spam folder avoidance) Customization of messages, campaigns, images, timing and modes Great online support and documentation on the tool and sales strategies Dashboard selectable in multiple languages, I for example am Italian and there is my language Read full review Recommendations to improve (silence time, speaking ratio, etc.) Source of absolute truth! So easy to see what meetings have been done, and how it was done. No more he says she says Transcription - it has been accurate, and helps when trying to learn how to handle rejections Read full review Cons Monthly prospect limits versus annual cost Read full review Would like to have Gong use AI to alert me when a customer is at risk for attrition Would like to make it easier to search on Accounts. When I type into the search field, sometimes multiple accounts appear, and when I click on one, there's an error. Read full review Likelihood to Renew We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.
Read full review Usability Whoever designed Gong knew what this tool needed to be and needs to provide their clients with. I haven't been in a full-time sales team in a while, and for me it was love at first sight, since I really enjoy training sessions, especially when the team is not afraid of making mistakes or being corrected by other team members. The synergy this tool fosters is something I would always use in these areas of work: Sales, Product, Customer Success, Customer Support
Read full review Support Rating I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt
Siphesihle Jade McEtywa Continuous Improvement Audiologist: Team Support, Training, Content Development & Quality Control
Read full review Implementation Rating This is nothing something I'm able to answer
Read full review Alternatives Considered Saleshandy , Hexospark, Getmails, Postaga. Mature product like
Saleshandy , constantly updated for further improvements like
Saleshandy and Hexospark. Sales.Rocks is the opposite of Getmails: the former has a myriad of features and a dashboard that gives you control like a NASA technician! But that is not why it is difficult to use. Getmails is super simple, wants to do everything automatically saving time for nerds like me who get curious and waste time trying every menu.
Read full review I think Gong's really helpful feature was being able to share a link to customer recordings which felt more secure and more easily accessible. Sharing setting was very customizable and allowed Smartling to ensure we were following best practices for security and privacy - this is something i've heard large companies like Accenture have issue with in regards to Zoom
Read full review Contract Terms and Pricing Model I was not involved with the process
Read full review Professional Services I was not involved with the process
Read full review Return on Investment return on investment within a few months High initial time investment for those who have never dealt with cold mailing professionally Read full review Greater collaboration across internal teams Improved presentation and conversation skills, based on manager feedback and individual assessment Improved patience (must fewer instances of interrupting customers thanks to Gong) Customers are more confident in their decisions (when they can rewatch demos) Better alignment with customers, since we can be truly present on the call then listen to the recording later instead of taking notes in real-time Read full review ScreenShots