What users are saying about
6 Ratings
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Score 6.3 out of 100
1 Ratings
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Score 8 out of 100

Likelihood to Recommend

Eclipse CMS4

if your organization's work is developing software with JAVA, this is definitely one of the candidates to consider.
Yaron Lavi | TrustRadius Reviewer

Fathom Customer Care

Fathom Customer Care works efficiently for financial analysis. It's easy to understand with great data management facility. Customization available.
Truptesh Patil | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Eclipse CMS4
Fathom Customer Care
6.2
Agent dashboard
Eclipse CMS4
Fathom Customer Care
7.0
Validate callers
Eclipse CMS4
Fathom Customer Care
6.0
Outbound response
Eclipse CMS4
Fathom Customer Care
6.0
Call forwarding
Eclipse CMS4
Fathom Customer Care
6.0
Click-to-call (CTC)
Eclipse CMS4
Fathom Customer Care
7.0
Warm transfer
Eclipse CMS4
Fathom Customer Care
7.0
Predictive dialing
Eclipse CMS4
Fathom Customer Care
6.0
Interactive voice response
Eclipse CMS4
Fathom Customer Care
6.0
REST APIs
Eclipse CMS4
Fathom Customer Care
6.0
Call scripts
Eclipse CMS4
Fathom Customer Care
6.0
Call tracking
Eclipse CMS4
Fathom Customer Care
6.0
Multichannel integration
Eclipse CMS4
Fathom Customer Care
6.0
CRM software integration
Eclipse CMS4
Fathom Customer Care
5.0

Workforce Optimization (WFO)

Eclipse CMS4
Fathom Customer Care
5.2
Inbound call routing
Eclipse CMS4
Fathom Customer Care
4.0
Omnichannel inbound routing
Eclipse CMS4
Fathom Customer Care
6.0
Recording
Eclipse CMS4
Fathom Customer Care
5.0
Quality management
Eclipse CMS4
Fathom Customer Care
5.0
Call analytics
Eclipse CMS4
Fathom Customer Care
5.0
Historical reporting
Eclipse CMS4
Fathom Customer Care
5.0
Live reporting
Eclipse CMS4
Fathom Customer Care
5.0
Customer surveys
Eclipse CMS4
Fathom Customer Care
5.0
Customer interaction analytics
Eclipse CMS4
Fathom Customer Care
7.0

Pros

Eclipse CMS4

  • It is the mainly used IDE for JAVA developers.
  • It has good integration with most source control software products like Perforce, GIT, RTC or even TFS.
  • Relatively nice user interface.
Yaron Lavi | TrustRadius Reviewer

Fathom Customer Care

  • Data interpretation can be easily done.
  • Enables you to analyse financial statements.
  • Variety of tools.
Truptesh Patil | TrustRadius Reviewer

Cons

Eclipse CMS4

  • The IDE is clunky, hard to get around.
  • Quite a steep learning curve.
Yaron Lavi | TrustRadius Reviewer

Fathom Customer Care

  • Somewhat confusing in terms placements.
  • Requires advanced knowledge.
Truptesh Patil | TrustRadius Reviewer

Support Rating

Eclipse CMS4

No score
No answers yet
No answers on this topic

Fathom Customer Care

Fathom Customer Care 8.0
Based on 1 answer
Customer care is cooperative and time efficient.
Truptesh Patil | TrustRadius Reviewer

Alternatives Considered

Eclipse CMS4

Yaron Lavi | TrustRadius Reviewer

Fathom Customer Care

Best part of Fathom is its ability to impeccably analyze financial statements of the organisation. This feature stands out as compared to other options.
Truptesh Patil | TrustRadius Reviewer

Return on Investment

Eclipse CMS4

  • It streamlined the development work.
  • Same training can be applied to all developers.
  • Relatively modern IDE that facilitates faster implementation times.
Yaron Lavi | TrustRadius Reviewer

Fathom Customer Care

  • Good financial analysis.
  • Effective data management.
  • Easy to use and great data interpretation.
Truptesh Patil | TrustRadius Reviewer

Pricing Details

Eclipse CMS4

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Eclipse CMS4 Editions & Modules

Additional Pricing Details

Fathom Customer Care

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Fathom Customer Care Editions & Modules

Edition
Power$1301
  1. per user/month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Eclipse CMS4
7.0
Fathom Customer Care
8.0

Support Rating

Eclipse CMS4
Fathom Customer Care
8.0

Add comparison