Likelihood to Recommend The production module systems that is offered by DEAR Systems is very good but a criticism is that it is tailored to non-variable production e.g., assembling a bike. If the output is variable e.g., dehydrating then the system is a bit challenging to use and can lead to inaccurate stock levels.
Read full review OMS is created for wholesale businesses and is used by many of the companies in our industry. It is apparent that their features have been carefully developed over time to address the business needs for B2B companies. Our company has thousands of SKUs and a unique pricing structure, and OMS was able to handle our unique needs. We would have liked the software to be more modern and to have a better user flow. Importing and exporting data requires a person with experience to handle.
Read full review Pros Xero Online Accounting Integration - 100% reliable Drop Shipment combined with Own Warehouse Shipment Processing is a dream Support - Really efficient dealing with technical issues and more generic issues equally well Financial control of delivery notes and purchase invoices provides excellent data integrity Easily add new cost variables such as shipping costs, managed easily Read full review Ih helps in inventory management, thus providing detailed updates on how much stock in availabe and at any moment can retrieve the detailed reports. It helps to schedule daily meeting and appointments with clients Save and retrieve real time orders information. Read full review Cons Support Bugs Website Functionality Down-time Glitchiness Read full review OMS software been around for a long time and they have thoughtfully added features for wholesale businesses. However, the software is in need of an update that makes the software easier to use and more modern. The user flow could be improved and the layout could be more intuitive. It is inconvenient to change between modules. It takes time for team members to become familiar with the software. We appreciate the ability to import/export data, however we wish that this feature was easier to use for the team. Currently only a few members with technology experience are able to use the feature. Read full review Likelihood to Renew It does what it says on the tin.
Read full review Support Rating Terrible support, absolutely useless for anything more major than a simple navigational problem. They always provide meaningless responses that don't really address the issue such as, "our engineering department is working on the issue" or "we're working on some optimisation". These responses would be fine if anything actually resulted from them, but the same errors and problems have existed for 4 years so I don't believe they really amount to anything. In addition, they're quite pushy for me to "close your ticket" so it can be marked as resolved, but my issue hasn't been resolved. I don't exactly want to leave my ticket open for several months, but they send me consistent reminders to close the ticket which is obnoxious especially since their resolution was "our engineering department will work on it".
Read full review We highly recommend OMS because of their customer support. When evaluating their software, we had a sales associate and a programmer walk us through the software and answer questions. They allowed us to demo the software at our offices. During onboarding, we received live training form a knowledgeable team member. We were happy that phone calls were always answered quickly. In fact, they reached out to us multiple times to make sure that we were set up and happy.
Read full review Alternatives Considered DEAR Systems is much better software compared to
Xero . The inventory tracking within
Xero doesn't record batch dates and isn't really capable of production modules. Additionally,
Xero doesn't have pricing tiers within invoicing, which is a very helpful feature offered by DEAR Systems. If a business has any level of complexity than DEAR Systems is a significantly more capable software.
Read full review OMS system stacks up due to feature of using automation, data collaboration, data security,ease of sceduling meetings.
Read full review Return on Investment Improved reporting for production Reduced invoicing admin Better cogs reporting Read full review There are lot of postive impacts and quite less effect on business, still including some of them- Positive impacts are efficiency, data security,organizing in systematic manner etc. Negative impact was empolyees were resisting to adopt the new system but later it worked using the training facility from OMS team and user manuals. Read full review ScreenShots