What users are saying about
15 Ratings
Top Rated
96 Ratings
15 Ratings
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Score 8.2 out of 100
Top Rated
96 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

DeepCrawl

DeepCrawl is organized very well for a full technical audit of a site. The menu on the left side is very easy to navigate, and you don't have to surf around too much to get an idea of what is plaguing a site. For a larger audit, DeepCrawl rules. Smaller audits can be tricky if you just want to know one quick thing because the crawl time can be unpredictable and difficult to project.
Anonymous | TrustRadius Reviewer

Pendo.io

Pendo.io is well suited for companies that want detailed usage information. Page and feature tagging is simple, yet offers incredible information on behaviors (funnels, paths, etc). The Product team finds this detail invaluable in supporting data-driven decisions for design and development.Pendo.io is well suited for companies that need usage information to guide implementation and customer communication. Customized dashboards allow different teams to view at-a-glance information that is important to their work. The in-app guides make it simple and easy for users to access resources without having to navigate away from their work.Pendo.io may not be well suited for companies that need to track text/content entered into text boxes within their application, although we have not found that to be a problem.
Jennifer Gray | TrustRadius Reviewer

Feature Rating Comparison

SEO

DeepCrawl
6.6
Pendo.io
Keyword analysis
DeepCrawl
3.7
Pendo.io
Backlink management
DeepCrawl
8.8
Pendo.io
SERP ranking tracking
DeepCrawl
3.9
Pendo.io
Page grader
DeepCrawl
5.1
Pendo.io
Competitive analysis
DeepCrawl
8.5
Pendo.io
Site audit / diagnostics
DeepCrawl
8.0
Pendo.io
Site recommendations
DeepCrawl
7.4
Pendo.io
Task management
DeepCrawl
7.6
Pendo.io

SEO Channels

DeepCrawl
6.9
Pendo.io
Local SEO
DeepCrawl
5.0
Pendo.io
Social SEO
DeepCrawl
6.0
Pendo.io
Mobile SEO
DeepCrawl
7.1
Pendo.io
Global SEO
DeepCrawl
9.6
Pendo.io

SEO Platform & Account Management

DeepCrawl
7.8
Pendo.io
Multi-domain support
DeepCrawl
7.4
Pendo.io
Integration with web analytics tools
DeepCrawl
8.1
Pendo.io

Pros

DeepCrawl

  • GUI, when you run a crawl, the response is epic. It isn't just results, the results are very easy to understand.
  • Again, as pertaining to the explanation above. If you use other crawl software, it can be difficult to get insights, whereas DeepCrawl makes it easy. You can get proper insights.
  • It is so easy to put your stamp on things. DeepCrawl gives you an option as a consultant that you might not have had before, it is your backup.
James Egan | TrustRadius Reviewer

Pendo.io

  • High-quality analytics.
  • Pointed delivery that meets the user's needs of information, without destroying the Customer Experience.
  • Dedication to customer success. Anytime I have gone to the Pendo.io team for clarity beyond what shows in their app and docs, they are quick and informative, while updating what they have publicly available.
  • Usability-driven - Pendo.io realizes not everyone uses the same platforms, and makes the best possible availability of integrations and ability to custom-code an integration through their robust API.
Jeremy Robinson | TrustRadius Reviewer

Cons

DeepCrawl

  • Sitemap generating time often takes a few hours depending on how large your site is
  • I would like to have more suggestions to guide optimization efforts
  • Some of the initial setup for crawlers does take time
Anonymous | TrustRadius Reviewer

Pendo.io

  • I would love it if Pendo.io would add a dedicated space where you can work on segments. Having to access them through drop-downs in random places throughout the app isn't the best.
  • I'd love for them to expand their integrations with other programs that support product managers.
Emily Hardin | TrustRadius Reviewer

Likelihood to Renew

DeepCrawl

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 9.1
Based on 2 answers
We have had an excellent experience with Pendo. When we've had questions or concerns, Pendo is very quick to respond and communicate with us. We have experienced top-notch customer support and customer engagement. We have actually modeled some of our implementation and product processes after Pendo's examples.
Jennifer Gray | TrustRadius Reviewer

Usability

DeepCrawl

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 8.2
Based on 3 answers
Overall, Pendo provides a smooth interface, especially with the most recent update, and I couldn't imagine using or learning any other platform so product focused. From the moment I log into Pendo, I know where I'm going and what I'm looking for and I'm able to find that, through the interface, in as little time as possible. This helps keep me focused on doing other tasks at work so I'm not overburdened with hunting things down in the system
Aaron Beaty | TrustRadius Reviewer

Support Rating

DeepCrawl

DeepCrawl 7.0
Based on 1 answer
I liked the platform overall. It is a good crawler. I no longer use because it's duplicate of what I get with seoClarity. I did not give it 10/10 because sometimes I had a hard time isolating site areas that I wanted and didn't get much technical support from Conductor on how to use the tool
Katie Goh | TrustRadius Reviewer

Pendo.io

Pendo.io 3.7
Based on 6 answers
My initial review of Pendo was glowing - as was my experience at the time. Since then Support, which was once a huge Pendo plus, has become a disaster. They've moved away from dedicated CSMs - at least for a segment of accounts - and to a centralized support model.. however, it can take a week for me to get an initial response to a ticket. I've had to escalate darn near every one in recent months, and most never get satisfactorily resolved. Feels like major scaling issues going on at Pendo, and a whole lot of untrained people. And yes, this will make me reconsider renewing at the end of the year.
Tamara Schebel | TrustRadius Reviewer

Online Training

DeepCrawl

No score
No answers yet
No answers on this topic

Pendo.io

Pendo.io 9.1
Based on 1 answer
The training schedule was well thought out and tailored to meet our needs. Chantelle stayed with us through the whole implementation and made sure that we were good to go.
Emily Hardin | TrustRadius Reviewer

Alternatives Considered

DeepCrawl

They have a technical component to their software, but DeepCrawl is more detailed.
Jane Phelps | TrustRadius Reviewer

Pendo.io

Pendo is much simpler than the competition:
  1. WalkMe seems to be very robust for guided walkthroughs, but the UI for both authors and visitors is clunky by comparison to Pendo.
  2. Google Analytics tracks anything and everything... but only if someone else has set it up properly. It's very difficult for someone without direct access to the code to start tracking anything, or to make sense of it once they do. Pendo is lightyears ahead in this regard.
Also Pendo has the very cool capability of allowing you to look backwards in time, and see analytics for the past--even if you hadn't yet set up the specific tags you want to track for that period in the past. (I believe you DO have to have Pendo already installed for that period, but you don't have to have specified everything in advance; you can do that later.)
Ted Boren | TrustRadius Reviewer

Return on Investment

DeepCrawl

  • The price of the tool compared to the amount of time it saves me is a staggering number.
  • With DeepCrawl I can leave no stone unturned, which helps establish Agency credibility with clients.
Anonymous | TrustRadius Reviewer

Pendo.io

  • 95% reduction in required dev resources, freeing them up for more product development
  • Roughly a 400% increase in effective customer messaging from 2017 (31 guides) to 2018 (currently, 141 guides), spurring all kinds of engagement from more feature usage & discovery to education & in-app training.
  • 100% of all new features and feature updates are now substantiated by quantitative and qualitative data, in-part sourced from Pendo.
Jonathan Slavuter | TrustRadius Reviewer

Pricing Details

DeepCrawl

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Pendo.io

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DeepCrawl
7.1
Pendo.io
8.2

Likelihood to Renew

DeepCrawl
Pendo.io
9.1

Usability

DeepCrawl
Pendo.io
8.2

Support Rating

DeepCrawl
7.0
Pendo.io
3.7

Online Training

DeepCrawl
Pendo.io
9.1

Implementation Rating

DeepCrawl
Pendo.io
9.0

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