DeskTime vs. TMetric

When we made the decision to go cloud based and send our employees home to work remotely we needed something that would help us and them manage their time and keep everyone on track. Desktime makes the team more aware of how they are spending their time both individually and as a team. It allows them to see and track what makes them most productive and what times of the day they are most engaged. Keeps projects on track.

Incentivized

We started using TMetric in 2016, then re-evaluated our choice in 2018 in a beauty contest with its primary competitors. Our conclusion at that time was TMetric was the only solution that would meet all of our needs.

• Personal time management
• Customer Service
• Easy to use UI

Incentivized

• Time tracking
• Project management
• Detailed reports

Incentivized

• App resources usage - it's lagging sometimes

Incentivized

• The inability to add time into the future, such as planned PTO days and holidays.
• At times, the settings can be difficult to find and navigate, but that just takes some time.
• It would be nice if the web app and the desktop weren't two separate apps. If the web app had the ability to capture what you were working on, that would be fantastic, and there wouldn't be a need for a second app!

Incentivized

I think usability is where this product really shines. It just plain works. It's snappy, intuitive, and gets the job done. It is incredibly easy to use with a color-coded tagging system. It very clearly details out your breaks VS billable time, and gives you detailed reports that are useful when talking with clients and/or meeting with stakeholders.

Incentivized

During 4 years, we have not needed much support, but when we did, the responses were fast and effective (although not always written in the most comprehensible English).

Desktime is the first time management software I have used.

Incentivized

Many of the team members think that the UX of TMetric is better and easy.

Incentivized

• Increased awareness of own time management
• Better understanding of ticket time predictions vs reality
• Easier observation of team's out of office status

Incentivized

• Estimate project time more easily without the need to postpone dates.
• Reports clearly show how was our spending on tasks.
• Brought individual aware about improving tasks time.

Incentivized