What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
23 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Method:CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Dimelo

We use Dimelo for managing across multiple channels for single clients, which it is really good at. We have not had as much success in identifying posts that may be more suited for escalations--so, for interrogating the content of posts for intent, sarcasm or content inspection, and to automatically assign to different departments or colleagues depending upon the rules.
Anonymous | TrustRadius Reviewer

Method:CRM

Method[:CRM] is well suited when you have a large company that needs to keep track of customers. It also connects with Quickbooks and that has really been nice for our organization. Our company is small so this really helps us stay on track and build our data base of customers.
Lauren Hamby | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Dimelo
8.9
Method:CRM
7.2
Customer data management / contact management
Dimelo
9.0
Method:CRM
8.8
Workflow management
Dimelo
9.0
Method:CRM
7.3
Territory management
Dimelo
9.0
Method:CRM
1.8
Opportunity management
Dimelo
9.0
Method:CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Dimelo
9.0
Method:CRM
6.4
Contract management
Dimelo
9.0
Method:CRM
8.7
Quote & order management
Dimelo
9.0
Method:CRM
8.1
Interaction tracking
Dimelo
9.0
Method:CRM
7.4
Channel / partner relationship management
Dimelo
8.0
Method:CRM
7.8

Customer Service & Support

Dimelo
8.0
Method:CRM
10.0
Case management
Dimelo
8.0
Method:CRM
10.0
Call center management
Dimelo
8.0
Method:CRM
9.9
Help desk management
Dimelo
8.0
Method:CRM
10.0

Marketing Automation

Dimelo
8.0
Method:CRM
7.6
Lead management
Dimelo
7.0
Method:CRM
8.7
Email marketing
Dimelo
9.0
Method:CRM
6.5

CRM Project Management

Dimelo
8.0
Method:CRM
8.1
Task management
Dimelo
7.0
Method:CRM
8.1
Billing and invoicing management
Dimelo
8.0
Method:CRM
9.0
Reporting
Dimelo
9.0
Method:CRM
7.1

CRM Reporting & Analytics

Dimelo
7.3
Method:CRM
6.3
Forecasting
Dimelo
6.0
Method:CRM
5.4
Pipeline visualization
Dimelo
8.0
Method:CRM
7.5
Customizable reports
Dimelo
8.0
Method:CRM
6.1

Customization

Dimelo
8.5
Method:CRM
7.5
Custom fields
Dimelo
7.0
Method:CRM
8.2
Custom objects
Dimelo
9.0
Method:CRM
9.0
Scripting environment
Dimelo
9.0
Method:CRM
6.8
API for custom integration
Dimelo
9.0
Method:CRM
6.1

Security

Dimelo
8.0
Method:CRM
9.0
Single sign-on capability
Dimelo
8.0
Method:CRM
9.0
Role-based user permissions
Dimelo
8.0
Method:CRM
9.0

Social CRM

Dimelo
9.0
Method:CRM
Social data
Dimelo
9.0
Method:CRM
Social engagement
Dimelo
9.0
Method:CRM

Integrations with 3rd-party Software

Dimelo
8.5
Method:CRM
10.0
Marketing automation
Dimelo
8.0
Method:CRM
10.0
Compensation management
Dimelo
9.0
Method:CRM
10.0

Platform

Dimelo
8.0
Method:CRM
8.5
Mobile access
Dimelo
8.0
Method:CRM
8.5

Pros

Dimelo

  • Being able to unify all the messages we receive daily is easier.
  • It helps reduce time when giving answers and solutions to problems that arise.
  • Its interface is very simple and easy to understand.
  • You can add all customer interactions in digital channels and synchronize ticket information and customer profiles with your existing CRM
luar lamas | TrustRadius Reviewer

Method:CRM

  • The customization team is brilliant!
  • The various integrations, QBO & Gmail, help me keep track of all customer interactions.
  • The more organized I am, the more time I have to take care of my clients!
  • I have nothing but praise for the support team and the rest of the crew at Method.
Dorothy Sela | TrustRadius Reviewer

Cons

Dimelo

  • Social media listening over and above management
  • Simpler schedule for content managing posts where the content editors may not have/need/want direct access to Dimelo--such as marketing directors, etc.
Anonymous | TrustRadius Reviewer

Method:CRM

  • Allowing attachments to move with an estimate throughout the system when it becomes a sales order, etc
  • Allowing attachments on individual customers/contacts without it being associated to a specific customer
  • Allowing notes on individual customers that populate when creating a new estimate or sales order
Katie Martine | TrustRadius Reviewer

Likelihood to Renew

Dimelo

No score
No answers yet
No answers on this topic

Method:CRM

Method:CRM 8.0
Based on 2 answers
The things Method does well - QuickBooks data integration and extreme customization - it does very, very well. If you are looking for a CRM product or any business process automation software that integrates with QuickBooks, you have to look at Method CRM
Anonymous | TrustRadius Reviewer

Usability

Dimelo

No score
No answers yet
No answers on this topic

Method:CRM

Method:CRM 8.6
Based on 11 answers
I believe there is room for improvements:
  1. Sync payments with the calendar so that reminders are automatically sent out
  2. Make the lead creation and entry a bit more user friendly and drag-and-drop
  3. Combine both activity and lead creation so it's less time consuming.
Anonymous | TrustRadius Reviewer

Support Rating

Dimelo

No score
No answers yet
No answers on this topic

Method:CRM

Method:CRM 9.1
Based on 12 answers
Every single person I have dealt with at Method has been outstanding. Phuong helped with my initial introduction and orientation. She asked about our company and what I was hoping to accomplish, then focussed our time on meeting those goals. Khamil was able to work miracles in an hour of customization and the two webinars I've attended have been a wealth of information. Highly recommend.
Dorothy Sela | TrustRadius Reviewer

Implementation Rating

Dimelo

No score
No answers yet
No answers on this topic

Method:CRM

Method:CRM 9.0
Based on 1 answer
Be available to learn! There is a huge learning curve to this program. You have to be willing to take it all in. Be available to the Method expert and be patient.
Denice Castillo | TrustRadius Reviewer

Alternatives Considered

Dimelo

This application meets all the needs that the company faces today, and it is cheaper than other systems. This unified management solution allows you to provide quality customer service with a fast response speed, which has allowed me to win more customers to the company.
luar lamas | TrustRadius Reviewer

Method:CRM

Method is by far the easiest of all platforms. It brings a lot of great features that Salesforce has as well as email campaign features like constant contact, all in one. The only thing I would add would be more reporting and custom report capability.
Anonymous | TrustRadius Reviewer

Return on Investment

Dimelo

  • Provided the service we required based upon an assumed initial level of customer engagement
  • Increased social media engagement for the client - positive impact
Anonymous | TrustRadius Reviewer

Method:CRM

  • Method:CRM has probably saved me about 6-10 hours per week over the past few years.
  • It has likely saved our company several hundred hours in the last 10 years.
  • It has specifically saved us countless hours with better data management vs. having separate spreadsheets for keeping track of things.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Dimelo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Dimelo Editions & Modules

Additional Pricing Details

Method:CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Method:CRM Editions & Modules

Edition
Contact Management$251
CRM Pro$441
  1. per user per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Dimelo
8.0
Method:CRM
9.9

Likelihood to Renew

Dimelo
Method:CRM
8.0

Usability

Dimelo
Method:CRM
8.6

Support Rating

Dimelo
Method:CRM
9.1

Implementation Rating

Dimelo
Method:CRM
9.0

Add comparison