What users are saying about
2 Ratings
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Score 9 out of 100
10 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Dixa

Any contact center. When you do not want to invest in a CRM system Dixa will allow you to capture contacts and the history bar gives you a view of all interactions with that contact. When you want to enable your website to help customers 24/7. When you want to support all channels your customers want to use.
Kevin Tucker | TrustRadius Reviewer

Evolve IP - IP Phone Systems

I would leave it at the "?" rating because what can you rate them? 1 is too high. The only way they'd be "ok" is if:1. Your company isn't growing and your users never leave the company.2. You don't have to call support or make edits to the admin portal.3. Don't need reporting.4. Only use a physical phone to make/receive calls.5. Do not plan to use a softphone or call center system.6. Enjoy systems or people that frustrate you.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Dixa
8.8
Evolve IP - IP Phone Systems
5.0
Multi-level Interactive Voice Response (IVR)
Dixa
10.0
Evolve IP - IP Phone Systems
6.0
User templates
Dixa
7.0
Evolve IP - IP Phone Systems
5.0
Call reports
Dixa
8.0
Evolve IP - IP Phone Systems
1.0
Directory of employee names
Dixa
10.0
Evolve IP - IP Phone Systems
6.0
Hosted PBX
Dixa
Evolve IP - IP Phone Systems
7.0

Call Management

Dixa
9.6
Evolve IP - IP Phone Systems
4.0
Answering rules
Dixa
10.0
Evolve IP - IP Phone Systems
5.0
Call recording
Dixa
10.0
Evolve IP - IP Phone Systems
2.0
Call park
Dixa
9.0
Evolve IP - IP Phone Systems
5.0
Call screening
Dixa
9.0
Evolve IP - IP Phone Systems
4.0
Message alerts
Dixa
10.0
Evolve IP - IP Phone Systems
4.0

VoIP system collaboration

Dixa
Evolve IP - IP Phone Systems
5.0
Audio conferencing
Dixa
Evolve IP - IP Phone Systems
4.0
Video screen sharing
Dixa
Evolve IP - IP Phone Systems
5.0
Instant messaging
Dixa
Evolve IP - IP Phone Systems
6.0

Mobile apps

Dixa
Evolve IP - IP Phone Systems
7.0
Mobile app for iOS
Dixa
Evolve IP - IP Phone Systems
7.0
Mobile app for Android
Dixa
Evolve IP - IP Phone Systems
7.0

Pros

Dixa

  • Programming the system is like doing a visio flow chart
  • Everything we want to implement is supported by the system
  • Only 2 short outages in the last year.
Kevin Tucker | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration
Robert Ross | TrustRadius Reviewer

Cons

Dixa

  • Analytics leaves a bit to be desired but you can export metrics and manipulate in [Microsoft] Excel
  • Everything else is working great
Kevin Tucker | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • I'd like to see them build out API functionality for reporting off of call data within the organization. They have a Call Center product that seems to include a fairly robust reporting module, but it would be nice to be able to do some more of this within the standard Phone System product as well.
Christopher Goering, CPBI | TrustRadius Reviewer

Support Rating

Dixa

No score
No answers yet
No answers on this topic

Evolve IP - IP Phone Systems

Evolve IP - IP Phone Systems 1.0
Based on 1 answer
Support? If I could do everything myself with the time I don't have, I would do it better than their support. I don't like saying it that way, but it is the truth. We hired someone from another company that also used Evolve IP and when they found out that is what we used here, he expressed all of the same complaints and stories that we had.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Dixa

Value proposition was by far and away the best. Any other system that had the features was much more expensive. The ease of programming made start up cost almost non existent. You have the ability to modify programming easily and do any special projects that invariable need to be accomplished by customer care.
Kevin Tucker | TrustRadius Reviewer

Evolve IP - IP Phone Systems

We switched from 8x8 due to voice quality issues.
Alex Fuchs | TrustRadius Reviewer

Return on Investment

Dixa

  • Improved consumer experience
  • Improved channel partner experience
  • Agent productivity and lower stress
Kevin Tucker | TrustRadius Reviewer

Evolve IP - IP Phone Systems

  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.
Robert Ross | TrustRadius Reviewer

Pricing Details

Dixa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Evolve IP - IP Phone Systems

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Dixa
9.0
Evolve IP - IP Phone Systems
1.0

Support Rating

Dixa
Evolve IP - IP Phone Systems
1.0

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