Drift vs. Freddy AI for CX
Drift vs. Freddy AI for CX
Product | Rating | Most Used By | Product Summary | Starting Price |
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Drift | N/A | Drift is presented as a human-centric, AI-powered buyer engagement platform, a platform that automatically listens, understands and learns from buyers to provide individualized and human experiences at every touchpoint of the buying journey. The platform helps businesses translate conversational data and buyer behavior into deeper customer relationships, and also modernizes the B2B website experience. According to the vendor,… | N/A | |
Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Drift | Freddy AI for CX | |
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Chat Analytics and Reports |
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Drift | Freddy AI for CX | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Smith.ai Live Website Chat Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Drift | Freddy AI for CX | |
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Likelihood to Recommend | 8.1 (52 ratings) | - (0 ratings) |
Usability | 7.0 (3 ratings) | - (0 ratings) |
Support Rating | 7.7 (3 ratings) | - (0 ratings) |
Drift | Freddy AI for CX | |
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Likelihood to Recommend | Drift | Freshworks Inc No answers on this topic |
Pros | Drift | Freshworks Inc No answers on this topic |
Cons | Drift | Freshworks Inc No answers on this topic |
Usability | Drift | Freshworks Inc No answers on this topic |
Support Rating | Drift | Freshworks Inc No answers on this topic |
Alternatives Considered | Drift | Freshworks Inc No answers on this topic |
Return on Investment | Drift | Freshworks Inc No answers on this topic |
ScreenShots | Drift Screenshots |