EagleSoft vs. Solutionreach

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
EagleSoft
Score 6.9 out of 10
N/A
EagleSoft is a dental practice management software from the established Patterson Dental, featuring front desk administrative features (e.g. scheduling), billing, document management, and imaging, among other features.N/A
Solutionreach
Score 6.3 out of 10
N/A
Solutionreach is patient relationship management and appointment system dentists office, with reputation management, marketing features, and a patient portal. Solutionreach is headquartered in Lehi, Utah.N/A
Pricing
EagleSoftSolutionreach
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
EagleSoftSolutionreach
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
User Ratings
EagleSoftSolutionreach
Likelihood to Recommend
8.0
(4 ratings)
1.0
(19 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(2 ratings)
User Testimonials
EagleSoftSolutionreach
Likelihood to Recommend
Patterson Dental
Eaglesoft is well-suited for a general dental practice. It
allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic
images are taken and imported into the software, so there is no need to use
additional software for patient images. I can't say whether this software would be well-suited for a specialty office.
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Solutionreach
I would stay away from this company. Not sure why the change, but over the past 2 years literally every level of the organization from tech support through to the CEO has shown complete lack of responsiveness, concern or interest in solving their most loyal client's most basic problems. Their incompetence finally drove us to cancel our accounts after over 10 years with them.
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Pros
Patterson Dental
  • Customizable KPI Reporting
  • Progress Note
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Solutionreach
  • SR will email, text or call your appointments as many times or as few as you want to remind them of their appointments with you. * Ours are set to 2 days before and 2 hours before the appointment.
  • You can set up SR to recall patients and remind them they need to schedule an appointment if they have not been seen in your office. * When we first turned this on we had to set the recurrence WAY out because we received so many appointments we became booked 4 months out. It is now set to every 12 months.
  • This one saves you money on the cost of postcards and stamps not to mention the time it takes your staff to put them all together.
  • Group Messages are the BEST! This enables your office staff to notify patients for a whole day or week about a closing, delay or any changes in your schedule with one quick email instead of someone having to take home a print-out and make these calls from home.
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Cons
Patterson Dental
  • The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
  • Patterson support has a long hold time, and doesn't deliver the best support around
  • The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
  • If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup
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Solutionreach
  • Landline versus mobile and email. If a patient has a landline and an email or a landline and a mobile number it automatically eliminates the landline confirmation. Some of our eldery patients don't like or know how to text but they have a cellphone. I have a multitude of patients I still have to make a confirmation phone call to because SR won't send a landline call because they have a mobile number.
  • Newsletter editing. Wish it was a little easier to edit. That being said I do love the overall selection and use of Newsletters.
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Likelihood to Renew
Patterson Dental
No answers on this topic
Solutionreach
We save too much time with Solution Reach to turn back now.
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Support Rating
Patterson Dental
No answers on this topic
Solutionreach
Because I am all about customer service and they are right on it!
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Alternatives Considered
Patterson Dental
EagleSoft has more functions and is more user friendly than other dental software. The helpline either online or over the phone is always helpful.
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Solutionreach
Solutionreach, in my opinion, is more user-friendly. They are also very quick to offer a helping hand in areas that might stump us. I also love that unlike Demandforce when we were using it Solutionreach is always on top of things. If for some reason our server has an issue and they don't receive the upload they need with our information someone is on the phone calling me to let me know. This is not the case with all software systems most don't inform you, you have to call for help when you notice that it hasn't uploaded with the data. This could put you weeks behind on your correspondence.
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Return on Investment
Patterson Dental
  • Eaglesoft has allowed the practices to track patient billing and insurances
  • Eaglesoft allows for bills to be mailed out to the patient
  • Electronic prescription writing saves time
  • Patient scheduling is easy to accomplish through the software
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Solutionreach
  • Increased revenue from appointments that may have been missed had they not received a confirmation or reminder call about an appointment. Able to fill that spot with someone else...
  • Keeps our physicians in the forefront of the patients minds when thinking about healthcare for their child.
  • We take pride in being a part of a family in assisting them with the care of their children. So birthday reminders and fun flyers or newsletters allow us to stay connected.
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