Ridder iQ vs. Unit4 Enterprise Resource Planning

Ridder iQ is very good to use for normal processes in the making industry. You can easily customize it with calculated and custom fields and widgets. But more extensive customizing is more difficult. You need to be able to programm and the integration of other software/webapps is difficult. Therefore the no/low code functionality and api endpoints of Ridder iQ should be extended. Ridder iQ is unfortunately not to use on a smartphone of something like that.

Incentivized

Unit4 is good for small and mid-level companies where they need a single platform to manage their functionality.

• You can easily make yourself calculated columns
• You can easily make yourself new tables and fields
• You can easily make yourself adapted screens, widgets, etc.
• You can easily make yourself email templates
• You can easily make yourself scheduled tasks
• Tables and fields have clear names what is very handy to work with

Incentivized

• Since the software is built with your needs in mind, it can be tailored to your specific needs.
• System security is also created with your specific needs in mind and can be extremely detailed for various roles within the organization.
• The various modules integrate well, if thought through system processes when building.

Incentivized

• Trouble shooting/call center is worthless. In the past we had a question and this will be solved. Now we have a question and we are called back a couple of days later and very often they can solve it but are not allowed to solve it and you need to pay for a consultant
• Pricing is very high, for every stupid things we need to pay the top price
• Information is not always good. We bought a new system and wanted to install this (Kronos). Asked several times to have some information about the installation. I received nothing and the asnwer was that we needed a consultant (read we need to pay). At the end I solved it by myself and that was rather easy.

Incentivized

• Their layout and limited web capabilities are a turn-off
• They lack basic functionality in their web [version]
• The implementation phase is bumpy since their guides and process documents are not step by step and are usually confusing

Incentivized

Do not understand the question

Incentivized

Overall Ridder iQ is good to use. You can easily do small customizations to fields, screens, widgets, etc. There is also room for improvements to be able to easily adapt rights in roles, more no/low code functionality, webbased iQ, api endpoints, etc.

Incentivized

Unit4 is very easy to use. One can use it without much technical knowledge.

Their consultant and support service is also very responsive.

Ridder iQ is specialized for our business and has people who bring a lot of knowledge to the table, so Ridder iQ is far more suited than a ERP solution which is not specilized in the make-industry. Furthermore, the customizability of Ridder stands out compared to solutions like ISAH. Therefore, the choice was an easy one, because knowledge and customizability are important criteria.

Incentivized

I have used Fund EZ and QuickBooks. Unit4 is for larger organizations and was needed for our scaling.

Incentivized

• Some employees continue to find it a difficult program and I think this is partly because the options seem endless and it is sometimes difficult to find the right layout. This also applies to me as an administrator, many options, which is of course also positive. with the downside that it is sometimes difficult to search within Ridder IQ

Incentivized

• Our business processes were in flux when the initial build of our system was taking place - this made lives very difficult. Make sure processes are set!
• Time - beyond what could have been imagined - this is a huge project, that needs proper resources assigned to it within a company when planning to install.

Incentivized