eFax Corporate vs. LRS VPSX

For the daily faxing needs, eFax gets the job done. We get notified when the fax has been received or sent successfully, but it takes so long at times. I'm not sure if it's eFax's encryption system that is delaying the Rx/Tx time, but it needs to be improved immediately.

Incentivized

LRS can be expensive. It supports all kinds of printers and models. One location for drivers for the printer. You do not install a printer driver at each workstation. It uses a central driver stored on a server. Easy management of printers. Can be deployed through SCCM or other products. It can be expensive for small businesses. It has been designed for large enterprises.

Incentivized

• The fax always goes through, there are no issues with reliability.
• It offers a variety of features such as taking photos and saving files.
• It can receive faxes too.
• It can save faxes for a long time and allows you to save contacts.

Incentivized

• VPSX is license based on the number of printers. You can have multiple VPSX servers. They do not charge extra for software licenses. As long as the total number of printers does not exceed a certain amount.
• It has secure printing features that are really great. There is an additional cost for secure printing. We have about 150 secure printing licenses out of over 2800 printers.
• You can manage multiple VPSX printers from any VPSX web login. As long as the configuration is corrected you should have no issue.
• It can be integrated with AD. All groups and members are defined in AD, then at the application level, you can grant access to manage the product.
• It can give you granular access for managing printers based on your company policy and requirements.
• Upgrades are simple and quick.
• Support has been outstanding.

Incentivized

• The user interface could use some work, as it's a little dated looking, and it's not so simple to receive faxes, at times.
• Administrator functions. If the user's account is locked for any reason, the administrator cannot unlock their account. It causes a lot of inconveniences.
• Unable to see the bill. For whatever reason, eFax does not allow viewing the bill from the online portal.

Incentivized

• Centralize reports. It lacks reporting tools.

Incentivized

For our logistics side of the business, we use eFax to receive orders. We are using it to transmit a variety of documents as well. It comes in handy if you really need to accept faxes.

Incentivized

eFax support is great. They are quick to assist you with any issue regarding eFax. I haven't had to wait long on support services or answers. During an outage seems to be when the queue times get long but on a normal day, they are quick to answer and fast on a solution.

Incentivized

Support is great. They can hold your hand if you do not know. The support staff is well trained. If the support is unsure, they will bring another SME to help out right away. After hour support is quick to respond to the call.

Incentivized

eFax is for serious business professionals and it comes with so many tools, including a free App and a desktop app, which makes it extremely easy for you and your employees to send and receive faxes. You can take a photo of a document and fax it over to someone in another state in a few minutes!

Incentivized

We were using HP printing and Novell iPrint. VPSX was really easy to manage and it was more efficient for Einstein.

Incentivized

• We were able to reduce costs by using eFax and make our faxing company-wide simpler!
• We were able to remove a landline for faxing.

Incentivized

• Less FTE to manage products. It requires a minimum day to day maintenance if the setup is done properly.
• We can review from the dashboard to see how many printers are having an issue. Number count.
• It requires some time to learn the product.

Incentivized