eGain vs. UserReplay
eGain vs. UserReplay
Product | Rating | Most Used By | Product Summary | Starting Price |
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eGain | N/A | eGain is a cloud-based customer engagement hub (CEH) used by contact centers to facilitate omnichannel sales and customer service. It includes call tracking, click to call, live chat and cobrowsing, social media customer service, email support ticket management, social offers, and a knowledgebase for agent enablement and/or customer self-service. It can be integrated with Cisco Unified Contact Center Enterprise to extend Cisco's voice capabilities with web self-service, chat, knowledgebase, and… | N/A | |
UserReplay | Enterprise companies (1,001+ employees) | UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications. | N/A |
eGain | UserReplay | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
eGain | UserReplay | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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eGain | UserReplay | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Smartlook Score 8.5 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Siteimprove Score 8.8 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Contentsquare Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eGain | UserReplay | |
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Likelihood to Recommend | 7.0 (1 ratings) | 9.0 (1 ratings) |
eGain | UserReplay | |
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Likelihood to Recommend | eGain Corporation | UserReplay |
Pros | eGain Corporation | UserReplay |
Cons | eGain Corporation | UserReplay |
Alternatives Considered | eGain Corporation | UserReplay |
Return on Investment | eGain Corporation | UserReplay |
ScreenShots | UserReplay Screenshots |