Likelihood to Recommend Good for distribution organizations with warehousing. Can also support both Accounts Receivable and Accounts Payable, although a more thorough Accounting package is recommended. Is strong when it comes to integrating bar codes and scanners, particularly for warehouse maintenance. Prophet 21 does include a basic CRM offering. However, it is very basic, and for any real Customer Resource management, a third-party tool is best (even recommended by Epicor.)
Read full review Jobboss2 helps with creating routings, tracking hours towards those, and tracking inventory for discrete orders. It does not work well for blanket orders, consignment, or long-term agreements-type contracts with customers. Raw material tracking is completely ineffective with Jobboss2. Costing is quite ineffective with Joboss2. Production/lot planning & scheduling is ineffective and is a huge limiting factor. All of these items require manual tracking in spreadsheets. Jobboss2 has helped us get away from tracking routings with pen and paper and timesheets with pen and paper... but we're still having to use Excel to track consignment, blanket orders, job planning/when to launch new travelers, and costing/quoting. Going from pen and paper routings to digital has been a huge help overall, but the other limitations are incredibly concerning, which has led us to research & possibly switch
ERP platforms.
Read full review Pros The system allows us to pretty much design it to work the way want it to work. It is a very flexible system for the most part. The system doesn't let you make too many shortcuts with getting something processed. It forces you to go through the proper steps. The system keeps track of everything and can be easily retrieved through history searches. Detailed reports, graphs, .... Read full review Estimating is great once you learn how to use it, and it makes repeat estimates easier than ever. Time tracking is amazing for us. It has taken some time to figure out exactly how we want to use the tracking parts, but it's only because it has multiple ways to do the same thing and finding out what works best for us took some time. Billing and Purchasing are a breeze. The full package is worth the money to fully integrate the entire business into JobBOSS² since it can handle it all. Read full review Cons Prophet 21 could use better management tools for its own data. The database has a tendency to bloat and over time can grow exceedingly large without administrative intervention. The UI can be cluttered at times and the windows tend to jump into focus or drop from focus when it isn't expected causing user confusion and data entry errors. Branding on forms and the UI is almost nonexistent. Customizations of screen aesthetics and form layout options should be easier and not require custom programming. Read full review Ability to "click-through" from module to module is somewhat quirky and not always do-able Implementation process and initial learning is very independent, more assistance and direction from ECI would be appreciated. Ability to set Product Code at Order level instead of Estimate level would be quite helpful Ability to add WorkCode at Line Item Specification screen would be very useful Ability to enter material quantities at decimal amounts instead of whole numbers. This is a huge disadvantage of JobBOSS² Read full review Likelihood to Renew I've used Epicor Prophet 21 for about 12 years (in various iterations). It started out as CommerceCenter by Prophet 21 then became Prophet 21 by Activant and then Prophet 21 by Epicor. So frequently, when a software company is acquired, it stops being great. That has not been the case with Epicor Prophet 21. Over the years they've been under Epicor, the product has just gotten better and better, with major extensibility enhancements and new mobile components coming online.
Read full review The staff enjoy the use of JobBOSS2. We don't have many complaints or issues with the software that are not solved. Support for the product has been improving and that is important for long term success. The cloud application is continually being developed and updated. New abilities are being added to assist with the customers that have strict requirements things like governance items
Read full review Usability Overall, I love using Prophet 21. With a few rare exceptions, functions within the application have been streamlined so they can be used with as few clicks and key presses as possible. That's not to say they've given up any functionality. The platform is incredibly powerful; just easy to use.
Read full review It is extremely easy to learn and use E2 Shop System. It provides everything a manufacturing company might be looking for, starting from entering a new PO to shipping parts. Routers that get created from E2 Shop System also help track parts on the shop floor and is accessible from every where. E2 Shop System also now has an app, which is great when it comes to scanning router steps directly from your phone.
Read full review Reliability and Availability When hosted locally, you don't have to worry about outages unless the power goes out and the battery backups fail. It can also be hosted in the cloud which is as reliable as your internet connection. There's really no concern for outages in the software by itself. Outages are controlled by external factors.
Read full review Have had no issues with availability
Read full review Performance I do feel like there are some screens and reports that could be streamlined. Prophet 21 likes to load features all at once when going into a program but a quicker load time into order entry, for example, is worth having a little latency while a non-essential tab that doesn't get used very often is opened.
Read full review Have only had minimal issues with slow processing
Read full review Support Rating The support is some of the worst I've seen across all the 122 software vendors we work with. Everything is offshore and it is always vague answers, links to wiki's that don't apply, and when we pay for project support they charge $200 an hour for someone who works remote from Mexico to call you on a poor quality VoIP connection that isn't all that well trained and often doesn't have basic IT skills
Read full review The initial training leaves a little to be desired because it's done by people who know the generalities of the system. However, once you get into one-on-one trainings and tech support calls, they do a tremendous job in these aspects. They go above and beyond to make sure you get what you need.
Read full review In-Person Training The on-site training was great. I give it a 9 because the trainer was a chain smoker who had to excuse herself a lot to smoke. Kind of unprofessional. She was a very good trainer though.
Read full review Our trainer was very knowledgeable and helpful.
Read full review Online Training I had a great time with the online training. Most of the online trainings were live which meant you had opportunity to interact with instructors. I liked trying to derail them by posting funny comments to the chat window. The only complaint I had about these is they weren't recorded for later use. Well, another complaint is that they were sometimes too short.
Read full review The videos and live seminars were helpful but not all were as in-depth as needed.
Read full review Implementation Rating The overall implementation is smooth. Prophet 21 sends someone on-site for as many days as you need them to step through the initial implementation. Data conversion is the biggest trick. Make sure you get help with that portion of implementation. Also, be sure to offer plenty of training incentives to keep people coming back for more training. A little money spent up front will save you tons of headaches later.
Read full review I assumed there would be more assistance from JobBoss for implementation of the software. I felt it was very independent on my part and I felt unsure a lot of the time
Read full review Alternatives Considered I have not looked at them in detail, but have received a lot of positive comments through out the industry, we're on the fence in regards to viability of cloud based solutions, but from the information we have received it seems like
NetSuite has developed a good solution for the industry.
Read full review JobBoss was chosen over the competitors for the ease of use, the support that is available, and the price point. The flow of JobBoss's sofftware is easily followed. The support that is available when needed- we took full advantage of the one-on-one consulting time that was available. The Software is very economical for the value that is provides.
Read full review Contract Terms and Pricing Model Ability to add individual data collection seats instead of purchasing in bundles
Read full review Scalability Prophet 21 is very reliable. The database is robust and well designed. The application is also hard to break. If there's one feature I don't like, it's that they haven't accounted for the dreaded single quote. That's kind of the bane of Microsoft SQL's existence. They need to escape that character in every field that will accept it in the system. Otherwise, the system throws all kinds of errors and many times will crash.
Read full review Return on Investment P21 has been very good with how we handle cash collections and had a positive impact for us. P21 user interface saves time and thus makes people more efficient by allowing customizations. With ordering, inventory, customer information, and CRM all in one location it makes the need for other programs like goldmine become obsolete. Read full review We have seen improved visibility of our jobs and on how we quote our products to our customers. It is nice to be able to see what is running on each station, who is running it and what part of the process the job is currently at. I also like the Data Collection module as I can see in real time what all the employees are currently doing. Read full review ScreenShots