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Top Rated
248 Ratings
38 Ratings
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Score 8 out of 100

Salesforce Commerce Cloud

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Top Rated
248 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Episerver Digital Commerce

Episerver Digital Commerce may be a good fit for you if you do not have your own development team, do not need any custom development, and the out-of-the-box experience takes care of all your business needs.If you need significant custom development and value testable, discoverable software, then Episerver Digital Commerce will not be a good fit for your organization.
Tim Hardy | TrustRadius Reviewer

Salesforce Commerce Cloud

I would recommend Salesforce Commerce Cloud to anyone who wants to provide more personalized shopping experiences to their customers while intertwining other capabilities the ecosystem offers like with Marketing Cloud, Service Cloud, Sales Cloud, etc. There are so many options. You can't dismiss one or use only one! Salesforce's elaborate product offerings exist for many reasons.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

Episerver Digital Commerce
5.5
Salesforce Commerce Cloud
8.0
Product catalog & listings
Episerver Digital Commerce
5.6
Salesforce Commerce Cloud
8.3
Product management
Episerver Digital Commerce
4.9
Salesforce Commerce Cloud
8.0
Bulk product upload
Episerver Digital Commerce
4.2
Salesforce Commerce Cloud
7.9
Branding
Episerver Digital Commerce
6.1
Salesforce Commerce Cloud
8.4
Mobile storefront
Episerver Digital Commerce
6.2
Salesforce Commerce Cloud
7.6
Product variations
Episerver Digital Commerce
6.4
Salesforce Commerce Cloud
8.0
Website integration
Episerver Digital Commerce
4.9
Salesforce Commerce Cloud
8.4
Visual customization
Episerver Digital Commerce
5.6
Salesforce Commerce Cloud
8.2
CMS
Episerver Digital Commerce
5.5
Salesforce Commerce Cloud
7.6

Online Shopping Cart

Episerver Digital Commerce
6.6
Salesforce Commerce Cloud
7.7
Abandoned cart recovery
Episerver Digital Commerce
6.8
Salesforce Commerce Cloud
7.5
Checkout user experience
Episerver Digital Commerce
6.4
Salesforce Commerce Cloud
7.9

Online Payment System

Episerver Digital Commerce
6.7
Salesforce Commerce Cloud
8.2
eCommerce security
Episerver Digital Commerce
6.7
Salesforce Commerce Cloud
8.2

eCommerce Marketing

Episerver Digital Commerce
6.4
Salesforce Commerce Cloud
8.0
Promotions & discounts
Episerver Digital Commerce
7.5
Salesforce Commerce Cloud
8.2
Personalized recommendations
Episerver Digital Commerce
5.6
Salesforce Commerce Cloud
7.9
SEO
Episerver Digital Commerce
6.2
Salesforce Commerce Cloud
7.9

eCommerce Business Management

Episerver Digital Commerce
5.1
Salesforce Commerce Cloud
7.9
Multi-site management
Episerver Digital Commerce
6.8
Salesforce Commerce Cloud
7.8
Order processing
Episerver Digital Commerce
5.1
Salesforce Commerce Cloud
8.2
Inventory management
Episerver Digital Commerce
5.3
Salesforce Commerce Cloud
8.1
Shipping
Episerver Digital Commerce
3.9
Salesforce Commerce Cloud
7.6
Custom functionality
Episerver Digital Commerce
4.5
Salesforce Commerce Cloud
7.8

Pros

Episerver Digital Commerce

  • Web content management -- the interface is drag and drop and makes it very easy for business users to create product pages.
  • In site search with Episerver Find -- it is easy to promote attributes and make quick tweaks to fine-tune results.
  • Integrate with other systems -- we have integrated with our ERP, our product information management system, our digital asset management system and our marketing automation system to take advantage of investments we have already made in content and customer data.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • Being a global brand, having a solution that works globally was key. SFCC is particularly good for allowing easily implementations and deployments of global solutions
  • SFCC is a scalable solution which supported our need to roll out global sites quickly
  • The vendor marketplace is used to find vendors and solutions who have pre-existing implementations and code templates, meaning it’s more cost effective to deliver
  • With speed being such a crucial factor these days, SFCC is excellent at optimising performance. Whether it be server capacity around crucial events or a CDN that can deliver pages and content in a balanced and optimal way
  • The SFCC roadmap is impressive. They have been good at understanding client requirements and including solutions to the core platform - i.e Apple Pay or GDPR
Gareth Beer | TrustRadius Reviewer

Cons

Episerver Digital Commerce

  • Support. Episerver used to have direct support and access to the tech team to discuss and resolve issues. The new support portal is not enough for developer needs.
  • Quality Assurance. We find issues in the Episerver code that should have been resolved in QA before release.
  • Sales. Episervers sells the framework as a solution while showing Alloy. While it helps Episerver sell more, it puts the implementation partner into trouble as the client thinks they bought the solution. Episerver does not provide a solution. It provides a framework that you can build a solution on.
Anonymous | TrustRadius Reviewer

Salesforce Commerce Cloud

  • The UX within the Business Manager portion of Demandware, the primary interface for marketers, is generally a confusing, inconsistent mess. Particularly infuriating are the lack of consistency for search and sort behavior within the tool.
  • A number of useful features, such as the ability to set schedules or tie features to unique customer segments, have seemingly arbitrary limitations imposed.
  • Demandware's idea of leveraging the community to be a learning resource and a sounding board for new ideas and features is a nice theory, but in practice it doesn't work for businesses with a lot of customization. I'm left with the impression that individual support is not a priority.
William Van Fleet | TrustRadius Reviewer

Likelihood to Renew

Episerver Digital Commerce

Episerver Digital Commerce 4.6
Based on 2 answers
Really want to be able to spend more time and resources on rolling out new things with Episerver but at the moment we seem to be fixing alot of issues and pain points with the way our system was setup.
Nadia Lotter | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 7.8
Based on 10 answers
A huge factor influencing our decision to remain on the Demandware platform is that our new parent company is standardizing all its luxury brands in the US on it. We are fortunate. However, even if we had remained an independent company, I believe we would continue on the Demandware platform for all the reasons outlined in this review. I appreciate the stability the platform has provided to our eCommerce site in the last three years as well as the continuous improvements and technological advances being rolled out that will allow us to keep the site fresh, engaging, modern and stable. I've heard many horror stories from colleagues on other platforms who struggle with the expense and complexity involved with making what should be minor and simple changes and updates to their sites.
John Perasco | TrustRadius Reviewer

Usability

Episerver Digital Commerce

Episerver Digital Commerce 4.5
Based on 1 answer
The CMS has clearly had time to evolve as a tool but the digital commerce aspect is outdated and needs to be reviewed as it is not intuitive to the admins using it.
Nadia Lotter | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Overall it's going great. Hoping it can reach very good heights soon.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
We have only had one instance where the platform went down in the time we have been using it.
Jeremiah Graham, MBA | TrustRadius Reviewer

Support Rating

Episerver Digital Commerce

Episerver Digital Commerce 8.2
Based on 1 answer
We had an incredible team at Episerver Supporting us with the go live, reviewing our integration, and pushing our integration partner to deliver a quality product
Nadia Lotter | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 9.0
Based on 3 answers
They are very responsive and a support technician will be assigned quickly. Even if there is further clarification needed for the ticket, or a solution is not immediately available, you feel that someone is there and staying on top of the issue. Most common issues are resolved quickly and satisfactorily.
Peter Kowalczyk | TrustRadius Reviewer

In-Person Training

Episerver Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 1 answer
The in-person training was thorough. Trainer was pretty dry, but covered everything really well.
Jeremiah Graham, MBA | TrustRadius Reviewer

Implementation Rating

Episerver Digital Commerce

Episerver Digital Commerce 2.7
Based on 1 answer
Fully understand what is OOTB feature of the platform before proceeding to develop. Then implement a customization of key features once you can prove they are working as OOTB to make them more user friendly and productive for the business. Eg pre order and e gift card
Nadia Lotter | TrustRadius Reviewer

Salesforce Commerce Cloud

Salesforce Commerce Cloud 8.0
Based on 2 answers
Implementation went fairly smoothly.
Jeremiah Graham, MBA | TrustRadius Reviewer

Alternatives Considered

Episerver Digital Commerce

Just depends on the use case. Some clients are more heavily weighted towards a marketing CMS and don't need a ton of complex technical functions of their eCommerce platform. For these we recommend Episerver.
Jared Wooden | TrustRadius Reviewer

Salesforce Commerce Cloud

SAP is the worst program I have ever used. Salesforce is the modern and better alternative. Scalability, reliability, customer service. We had to have our own outside team to handle SAP issues all the time. Honestly, this is why we made the switch. Customer support for Salesforce is amazing. SAP looks like it came out of 1999
Michael Diaz-Suarez | TrustRadius Reviewer

Return on Investment

Episerver Digital Commerce

  • Our rocky implementation was very costly to our organization
  • The untestable nature of epiCommerce has cost us a lot in development time and fragile integrations
  • The difficult database schema has cost us a great deal of development time for maintenance and new feature development
Tim Hardy | TrustRadius Reviewer

Salesforce Commerce Cloud

  • I believe that with the team that we have in place, that we are able to work within the nuances of what Demandware presents, and it has allowed us to definitely improve our product merchandising plan. It has also given us some tools that allow our sales agents to provide the best customer service.
Kevin Daniele | TrustRadius Reviewer

Screenshots

Pricing Details

Episerver Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce Commerce Cloud

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Episerver Digital Commerce
6.5
Salesforce Commerce Cloud
8.9

Likelihood to Renew

Episerver Digital Commerce
4.6
Salesforce Commerce Cloud
7.8

Usability

Episerver Digital Commerce
4.5
Salesforce Commerce Cloud
8.0

Reliability and Availability

Episerver Digital Commerce
Salesforce Commerce Cloud
8.0

Performance

Episerver Digital Commerce
Salesforce Commerce Cloud
9.0

Support Rating

Episerver Digital Commerce
8.2
Salesforce Commerce Cloud
9.0

In-Person Training

Episerver Digital Commerce
Salesforce Commerce Cloud
8.0

Implementation Rating

Episerver Digital Commerce
2.7
Salesforce Commerce Cloud
8.0

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