ERA-IGNITE vs. VinSolutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ERA-IGNITE
Score 7.0 out of 10
N/A
Reynolds and Reynolds, headquartered in Dayton, offers the Windows-based ERA-IGNITE dealer management system (DMS).N/A
VinSolutions
Score 7.6 out of 10
N/A
VinSolutions, a Cox Automotive company, offers a suite of CRM and operational support applications for auto dealerships.N/A
Pricing
ERA-IGNITEVinSolutions
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ERA-IGNITEVinSolutions
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
User Ratings
ERA-IGNITEVinSolutions
Likelihood to Recommend
7.0
(1 ratings)
7.5
(3 ratings)
Support Rating
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
ERA-IGNITEVinSolutions
Likelihood to Recommend
The Reynolds and Reynolds Company
ERA-IGNITE works well for day to day operations at Car Dealerships. It will maintain your customer records. It is lacking a little in mainlining employee records, as you have to switch back and forth between ERA "blue screen" (older version) and IGNITE "point and click" (newer version). Overall, though it will get the job done.
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Cox Enterprises
It is well suited to customer communication - emails/calls/texts. It helps with all those. You are able to get personal by adding notes to remember in the future, or tasks to complete down the road. It keeps history, so no salesperson can argue who did want and who gets the credit. Essentially, it is the final word - if the employee doesn't record it in Vin - then it didn't happen and anyone can help a customer. Seems to be less appropriate for actual marketing-related activities (as mentioned with their campaign manager).
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Pros
The Reynolds and Reynolds Company
  • I like when you are punching journal entries, checks, etc. you get the schedule balance at the bottom. That is very beneficial.
  • Payable checks are well done. You can pay by invoice or vendor.
  • There are numerous reports that you can create in RMI to help with any specific reporting that is needed.
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Cox Enterprises
  • Tracks sold logs, desk logs, offers, etc. so there is no confusion over what was offered or by whom.
  • Gives a clear, concise list of sold vehicles, who sold them, and front and back end gross for easy reference.
  • Trade appraisals are clearly visible, along with who appraised them, so there is no potential for misunderstanding between the sales managers, GSM and GM.
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Cons
The Reynolds and Reynolds Company
  • The Financial Statements can only be printed on legal and instead of scrolling through it to look at it you have to navigate it at the top with the arrows.
  • Their time clock is not user-friendly. You cannot just pull up one person and look at their time and make changes. You have to go through like you want to print, look at the time for the employee to find errors, then back out and go into a different screen to correct.
  • Giving employees access to different functions is a nightmare. It is not at all laid out the way Ignite is used, and there are numerous hidden check boxes.
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Cox Enterprises
  • Because VinSolutions is able to pull customers lists, they also made a campaigns manager that allows you to create marketing emails and send them out. However, after the initial launch they never updated it, it seems. It would be the best thing...if it was 2005.
  • This customer lists that I like to export to upload into my own email software, I can't get the actual list myself - I have to contact my Vin rep for them to give me. These lists are not the same, nor have the same filters, as the report lists that Vin does provide dealers. So, I prefer the other.
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Support Rating
The Reynolds and Reynolds Company
No answers on this topic
Cox Enterprises
Technical support, general customer support, implementation support are all top notch. All representatives from the company check in every couple weeks to make sure all is going well; if there is a problem, I generally have a solution given within hours if not soon; and they are friendly, easy to understand, and do a great job. Well done!
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Alternatives Considered
The Reynolds and Reynolds Company
No answers on this topic
Cox Enterprises
I have never used a full-suite CRM with this depth prior to this experience
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Return on Investment
The Reynolds and Reynolds Company
  • Creating numerous reports on ERA-IGNITE is beneficial in seeing where you are getting the best ROI and where you are lagging.
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Cox Enterprises
  • Not sure about our financial investment in VinSolutions, but we have been with them for over 10 years, so our management keeps choosing it over other options (we have reviewed others in the past recommended by our dealer group).
  • Positive impact on keeping our customers...ours. This avoids sales consultants recording their customers in some random ledger of their own...and then taking that list with them when they leave - especially to another dealership. This ensures that each person is the dealership's customer, and not the salesperson's customer.
  • History is recorded, and we never know what we need until we run into an issue. VinSolutions is our go-to for many past communications and transactions. It provides a 'road to the sale' story that managers can pull up to help them navigate concerns.
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