Experian Employer Services vs. ServiceNow HR Service Delivery

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Experian Employer Services
Score 1.0 out of 10
N/A
Experian Employer Services (including services from the former CIC Plus, acquired by Experian in 2022) is presented as a comprehensive suite of employer services designed to streamline workforce management and improve the employee lifecycle within the organization.N/A
ServiceNow HR Service Delivery
Score 7.5 out of 10
N/A
ServiceNow HR Service Delivery contains a full HRSD suite of applications, supporting HR case management, HR document retention, enterprise onboarding and transition support, and also employee self-service with intelligence agent.N/A
Pricing
Experian Employer ServicesServiceNow HR Service Delivery
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Experian Employer ServicesServiceNow HR Service Delivery
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Experian Employer ServicesServiceNow HR Service Delivery
Top Pros
Top Cons
Best Alternatives
Experian Employer ServicesServiceNow HR Service Delivery
Small Businesses

No answers on this topic

No answers on this topic

Medium-sized Companies
greytHR
greytHR
Score 8.2 out of 10
greytHR
greytHR
Score 8.2 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
Infor Human Resources
Infor Human Resources
Score 7.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Experian Employer ServicesServiceNow HR Service Delivery
Likelihood to Recommend
1.0
(1 ratings)
9.2
(3 ratings)
Likelihood to Renew
1.0
(1 ratings)
-
(0 ratings)
Support Rating
1.0
(1 ratings)
-
(0 ratings)
Implementation Rating
1.0
(1 ratings)
-
(0 ratings)
User Testimonials
Experian Employer ServicesServiceNow HR Service Delivery
Likelihood to Recommend
Experian
CIC Plus was designed to set up local and state taxes for employees in the payroll system. Taxes were not being set up for work locations and there was a lot of manual entry as well as audits that had to be done to set up employees properly.
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ServiceNow
The service request management function is excellent, but the system misses a bit in the UI (user interface) issue, which ends up being somewhat complex. So I believe there could be a tab on the platform with video tutorials to help with the experience, I don't know if it has, and if it does, it could have easier access so that all users know what it has and how to see it.
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Pros
Experian
  • CIC Plus sets up state and local taxes for employees' home addresses.
  • CIC Plus is easy to use.
  • CIC Plus offers an I-9 service.
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ServiceNow
  • Open IT tickets in a practical way.
  • Customer service with fast support.
  • Low cost.
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Cons
Experian
  • CIC Plus needs to set up the local taxes for employees' home and work location.
  • CIC Plus does not automatically set up taxes for a new hire unless the new hire goes to CIC Plus website and fills out the paperwork.
  • CIC Plus needs to have an automatic feed for every new hire that automatically sets up ALL the home and work location taxes for the employee.
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ServiceNow
  • The tool is sometimes slow.
  • I believe that the issue of inactivity can be improved, we need to re-log in if we don't use the tool for a long time.
  • Add more languages ​​to the tool.
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Support Rating
Experian
CIC Plus does not set up all the taxes that are necessary to pay employees properly and this left the employer wide open for tax penalties and interest for taxes that were not paid properly and timely.
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ServiceNow
No answers on this topic
Implementation Rating
Experian
CIC Plus promised us a product that would set up taxes for employees home and work location and it did not do this as promised
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ServiceNow
No answers on this topic
Alternatives Considered
Experian
BSI Tax Profile works to set up taxes for employees Home and Work location. It works as designed and requires a lot less auditing of employees' tax set up.
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ServiceNow
No answers on this topic
Return on Investment
Experian
  • I wasn't involved in the cost aspect. I was the administrator of the CIC Plus system.
  • CIC Plus caused us to owe back taxes on local taxes that were not automatically set up for employees.
  • The taxes that were not paid timely had interest and penalties associated with them.
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ServiceNow
  • It frees your time and makes you more productive every day
  • It enables you to rapidly find and eliminate all the unnecessary things
  • It permits you to analyze more robust collections of info
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