Likelihood to Recommend It is well suited bc it fits my workflow great. Pages are extremely useful bc I have a section from early explorations to the final handoff. Developers sometimes still find it difficult to work in. Or perhaps they just aren't familiar with it yet. Sometimes, they find
Miro easier to use if they are building things and doing exercises.
Read full review The solution is suitable for complex journeys with many touchpoints. The tool has the advantage of being easy to use. On the other hand, I have not found any data import solutions avoiding re-entering all the data from Excel for example. It could save a lot of time. Indeed, for me, the tool is a tool for formalizing discoveries but other solutions can be used before
Read full review Pros As a visual designer, I spend 90% of my working time in Figma. So, as a design tool, Figma is mature and feature-rich. It covers all the basic needs and provides extras, such as simple prototyping and the ability to use external plugins. Collaboration: It’s very easy to work together on the same file in Figma. You can easily brainstorm together or use Figma as a shared screen. Smartness of components: Figma provides many adaptability options for components that allow building very flexible and scalable layouts. Read full review User journey map Personas templates Stakeholder maps Free online courses Read full review Cons Overrides are a pain especially as they tie to a component library. Some updates clear overrides to text fields creating extra work. Integration with Jira and Storybook could be better. It's key to a well rounded interconnected workflow. When new features are released, it's increasingly harder to update files and large libraries as the process is time consuming. One reason we haven't fully invested in working with variables. Read full review Global look and feel Export format Text formating in sticky notes Read full review Likelihood to Renew It's by far the best tool and I feel delighted using it every day.
Read full review Usability It's so simple to use! I have no background in UI design but basic designing and I was able to learn this software Figma within 3-5 days. There are tons of tutorials available on Youtube from so many popular YouTubers in the space, you can just go through them and start designing.
Read full review Support Rating I haven't used their support lately but in the past, they had a chat that I used often. They often responded in a few hours and were able to give a satisfactory solution. I would imagine it's less personal now but the community has expanded drastically so there are more resources out there to self serve with a bit of Google magic.
Read full review Alternatives Considered At the time of evaluating between using Figma and Axure, circa 2019, Figma felt much more lightweight and fluid as compared to Axure. This quality allowed for quicker iteration. Another reason I chose Figma was the community. Figma was widely adopted by professionals in my role which to me meant that the application had a brighter future and was best catered to my uses.
Read full review It’s [easier] to deal with user journey and persons thanks to Smaply. Templates and already created and there is a lot of functionalities to make a complete journey map. It’s very intuitive and we can send it easily to our team. Stakeholder map is a feature that [not many software] have and that is very useful so I’m happy to have it in Smaply
Read full review Return on Investment Negative -- the Figma mirror app is quite poorly connected with Figma itself, hence when we were conducting user testing, we got some incorrect data. Positive -- time spent for discussion because we have something visual to base on discussion on Negative -- it's difficult to find files and comments, which is a lost of time Read full review Time saving Clarity for stakeholders Sharing best practices Read full review ScreenShots