What users are saying about
18 Ratings
Top Rated
46 Ratings
18 Ratings
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Score 9.5 out of 100
Top Rated
46 Ratings
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Score 8 out of 100

Likelihood to Recommend

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

Kustomer

Kustomer is great for small and large teams. It has the flexibility to create routing and queues for additional segmentation of workflow, which is great for splitting the workload among reps. If you have a lot of systems that your reps need to use, this is a great option since it pulls them all together in one place.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FollowUp CRM
9.1
Kustomer
Customer data management / contact management
FollowUp CRM
10.0
Kustomer
Workflow management
FollowUp CRM
10.0
Kustomer
Territory management
FollowUp CRM
6.1
Kustomer
Opportunity management
FollowUp CRM
10.0
Kustomer
Integration with email client (e.g., Outlook or Gmail)
FollowUp CRM
10.0
Kustomer
Contract management
FollowUp CRM
10.0
Kustomer
Quote & order management
FollowUp CRM
8.9
Kustomer
Interaction tracking
FollowUp CRM
10.0
Kustomer
Channel / partner relationship management
FollowUp CRM
7.2
Kustomer

Customer Service & Support

FollowUp CRM
10.0
Kustomer
Case management
FollowUp CRM
10.0
Kustomer
Call center management
FollowUp CRM
10.0
Kustomer
Help desk management
FollowUp CRM
10.0
Kustomer

Marketing Automation

FollowUp CRM
10.0
Kustomer
Lead management
FollowUp CRM
10.0
Kustomer
Email marketing
FollowUp CRM
10.0
Kustomer

CRM Project Management

FollowUp CRM
9.5
Kustomer
Task management
FollowUp CRM
10.0
Kustomer
Billing and invoicing management
FollowUp CRM
8.4
Kustomer
Reporting
FollowUp CRM
10.0
Kustomer

CRM Reporting & Analytics

FollowUp CRM
9.7
Kustomer
Forecasting
FollowUp CRM
9.0
Kustomer
Pipeline visualization
FollowUp CRM
10.0
Kustomer
Customizable reports
FollowUp CRM
10.0
Kustomer

Customization

FollowUp CRM
9.8
Kustomer
Custom fields
FollowUp CRM
10.0
Kustomer
Custom objects
FollowUp CRM
9.0
Kustomer
Scripting environment
FollowUp CRM
10.0
Kustomer
API for custom integration
FollowUp CRM
10.0
Kustomer

Security

FollowUp CRM
10.0
Kustomer
Single sign-on capability
FollowUp CRM
10.0
Kustomer
Role-based user permissions
FollowUp CRM
10.0
Kustomer

Social CRM

FollowUp CRM
10.0
Kustomer
Social data
FollowUp CRM
10.0
Kustomer
Social engagement
FollowUp CRM
10.0
Kustomer

Integrations with 3rd-party Software

FollowUp CRM
7.7
Kustomer
Marketing automation
FollowUp CRM
10.0
Kustomer
Compensation management
FollowUp CRM
5.5
Kustomer

Platform

FollowUp CRM
10.0
Kustomer
Mobile access
FollowUp CRM
10.0
Kustomer

Incident and problem management

FollowUp CRM
Kustomer
8.5
Organize and prioritize service tickets
FollowUp CRM
Kustomer
8.6
Expert directory
FollowUp CRM
Kustomer
8.3
Subscription-based notifications
FollowUp CRM
Kustomer
8.5
ITSM collaboration and documentation
FollowUp CRM
Kustomer
8.0
Ticket creation and submission
FollowUp CRM
Kustomer
8.7
Ticket response
FollowUp CRM
Kustomer
8.9

Self Help Community

FollowUp CRM
Kustomer
7.7
External knowledge base
FollowUp CRM
Kustomer
7.5
Internal knowledge base
FollowUp CRM
Kustomer
7.8

Multi-Channel Help

FollowUp CRM
Kustomer
8.4
Customer portal
FollowUp CRM
Kustomer
8.6
IVR
FollowUp CRM
Kustomer
8.3
Social integration
FollowUp CRM
Kustomer
7.8
Email support
FollowUp CRM
Kustomer
8.8
Help Desk CRM integration
FollowUp CRM
Kustomer
8.7

Pros

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

Kustomer

  • All customer data (past orders, communication with customer service, rewards account data) is in one place. This helps agents avoid confusion and reduces the number of tabs they need to open.
  • The Knowledge Base (or K Base) is very helpful. Any time we roll out a new policy or have a limited-time promotion, we can add all the relevant information and worksheets there for the convenience of the agents. That way they can stay in a chat while looking up the answer to a question.
  • We can seamlessly move from chat into email if the customer leaves or the queue times are too long. All the interactions will stay on the customer profile page, so they are kept up to date.
Anonymous | TrustRadius Reviewer

Cons

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

Kustomer

  • Small chat window--maybe the ability to chat in real-time with the person who received your ticket would help.
  • Different teams could have differently colored notes.
  • The notification bell could be a bit bigger. It's hard to keep track sometimes, when a lot of notes pile on.
Hailey Miller | TrustRadius Reviewer

Likelihood to Renew

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 7.8
Based on 2 answers
I believe at this time, Kustomer is doing a good job. I really love its functionality at the moment.
Anonymous | TrustRadius Reviewer

Usability

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 8.2
Based on 2 answers
Because it is easy to use as well as it serves as a very important tool for communication. It merges with different applications and there are no issues like other platforms.
Anonymous | TrustRadius Reviewer

Reliability and Availability

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 9.1
Based on 2 answers
I gave it a 10 rating because it is very helpful and the availability is there when needed. I have never had issues with application errors or unplanned outages so far.
Anonymous | TrustRadius Reviewer

Performance

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 6.0
Based on 2 answers
Kustomer Performances need improvement. The pages do load very slowly but that might be because of the information they carry. If Kustomer integrates with other software or systems it does slow the performance. They need to find a solution to this.
Anonymous | TrustRadius Reviewer

Support Rating

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 9.0
Based on 10 answers
I think that it has been good. I am not the primary one in contact with Kustomer support. I know that we have experienced technical issues at different points, which has been frustrating, but in my experience, each problem has been quickly resolved. Working in a fast-paced environment, even fairly minor outages have a big impact, and this has happened to us a few times since using Kustomer.
Charlotte Reiter | TrustRadius Reviewer

In-Person Training

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 7.3
Based on 2 answers
Because they are very hands-on in training us and very approachable
Anonymous | TrustRadius Reviewer

Online Training

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 8.2
Based on 2 answers
The best training I did was online. Videos teach as well as explain how everything works and what Kustomer's functions are.
Anonymous | TrustRadius Reviewer

Implementation Rating

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 7.8
Based on 2 answers
Nothing really because it is easy to use. After an hour of using it, we're already getting the hang of it.
Anonymous | TrustRadius Reviewer

Alternatives Considered

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

Kustomer

The sales rep did a great job of making us feel heard and instilling trust. We felt that we would be valued as a client instead of just one of thousands, and a small company at that. When we signed they promised and delivered on an additional channel that they hadn't previously supported (toll-free MMS). The product just made sense and was innovative, which definitely gave them an edge.
Meagan McKinnon | TrustRadius Reviewer

Scalability

FollowUp CRM

No score
No answers yet
No answers on this topic

Kustomer

Kustomer 9.1
Based on 1 answer
Because customer is flexible and scalable
Anonymous | TrustRadius Reviewer

Return on Investment

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

Kustomer

  • We’re getting so much positive feedback — which is not something you traditionally associate with a customer care team — because we’re making it effortless for customers to deliver both positive and negative feedback, and we can now resolve the bad feedback really really quickly.
  • Primarily from our increased efficiency with Kustomer, we’ve seen a significant reduction of $3 to $4 for every cost per contact.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FollowUp CRM Editions & Modules

Additional Pricing Details

Kustomer

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kustomer Editions & Modules

Edition
Enterprise$891
Ultimate$1391
  1. per month, per user
Additional Pricing Details
All plans require an annual subscription and 8 users minimum.

Rating Summary

Likelihood to Recommend

FollowUp CRM
10.0
Kustomer
7.7

Likelihood to Renew

FollowUp CRM
Kustomer
7.8

Usability

FollowUp CRM
Kustomer
8.2

Reliability and Availability

FollowUp CRM
Kustomer
9.1

Performance

FollowUp CRM
Kustomer
6.0

Support Rating

FollowUp CRM
Kustomer
9.0

In-Person Training

FollowUp CRM
Kustomer
7.3

Online Training

FollowUp CRM
Kustomer
8.2

Implementation Rating

FollowUp CRM
Kustomer
7.8

Scalability

FollowUp CRM
Kustomer
9.1

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