What users are saying about
23 Ratings
54 Ratings
23 Ratings
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Score 9.4 out of 100
54 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Sales Force Automation

    9.3

    FollowUp CRM

    93%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 9/9 features

    Customer data management / contact management

    9.8
    98%
    17 Ratings
    N/A
    0 Ratings

    Workflow management

    9.4
    94%
    15 Ratings
    N/A
    0 Ratings

    Territory management

    9.3
    93%
    12 Ratings
    N/A
    0 Ratings

    Opportunity management

    9.5
    95%
    14 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Contract management

    9.6
    96%
    15 Ratings
    N/A
    0 Ratings

    Quote & order management

    9.0
    90%
    11 Ratings
    N/A
    0 Ratings

    Interaction tracking

    9.0
    90%
    14 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    9.0
    90%
    12 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    9.3

    FollowUp CRM

    93%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Case management

    9.4
    94%
    13 Ratings
    N/A
    0 Ratings

    Call center management

    8.6
    86%
    10 Ratings
    N/A
    0 Ratings

    Help desk management

    9.8
    98%
    11 Ratings
    N/A
    0 Ratings

    Marketing Automation

    9.2

    FollowUp CRM

    92%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Lead management

    9.0
    90%
    13 Ratings
    N/A
    0 Ratings

    Email marketing

    9.4
    94%
    10 Ratings
    N/A
    0 Ratings

    CRM Project Management

    9.0

    FollowUp CRM

    90%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Task management

    9.4
    94%
    15 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.3
    83%
    7 Ratings
    N/A
    0 Ratings

    Reporting

    9.4
    94%
    14 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    9.4

    FollowUp CRM

    94%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 3/3 features

    Forecasting

    9.5
    95%
    10 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    9.2
    92%
    14 Ratings
    N/A
    0 Ratings

    Customizable reports

    9.4
    94%
    14 Ratings
    N/A
    0 Ratings

    Customization

    8.9

    FollowUp CRM

    89%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 4/4 features

    Custom fields

    9.3
    93%
    11 Ratings
    N/A
    0 Ratings

    Custom objects

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Scripting environment

    9.0
    90%
    9 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.8
    88%
    8 Ratings
    N/A
    0 Ratings

    Security

    9.3

    FollowUp CRM

    93%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Single sign-on capability

    9.4
    94%
    13 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    9.2
    92%
    12 Ratings
    N/A
    0 Ratings

    Social CRM

    8.6

    FollowUp CRM

    86%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Social data

    9.0
    90%
    7 Ratings
    N/A
    0 Ratings

    Social engagement

    8.3
    83%
    6 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.1

    FollowUp CRM

    81%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 2/2 features

    Marketing automation

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Compensation management

    7.8
    78%
    7 Ratings
    N/A
    0 Ratings

    Platform

    6.8

    FollowUp CRM

    68%

    Kustomer

    Feature Set Not Supported
    N/A
    Followup CRM ranks higher in 1/1 features

    Mobile access

    6.8
    68%
    8 Ratings
    N/A
    0 Ratings

    Incident and problem management

    FollowUp CRM

    Feature Set Not Supported
    N/A
    8.7

    Kustomer

    87%
    Kustomer ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.6
    86%
    15 Ratings

    Expert directory

    N/A
    0 Ratings
    8.3
    83%
    14 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.5
    85%
    13 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    8.0
    80%
    13 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.4
    94%
    16 Ratings

    Ticket response

    N/A
    0 Ratings
    9.5
    95%
    16 Ratings

    Self Help Community

    FollowUp CRM

    Feature Set Not Supported
    N/A
    7.7

    Kustomer

    77%
    Kustomer ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    7.5
    75%
    12 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    7.8
    78%
    12 Ratings

    Multi-Channel Help

    FollowUp CRM

    Feature Set Not Supported
    N/A
    9.0

    Kustomer

    90%
    Kustomer ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    8.6
    86%
    11 Ratings

    IVR

    N/A
    0 Ratings
    8.3
    83%
    10 Ratings

    Social integration

    N/A
    0 Ratings
    9.1
    91%
    13 Ratings

    Email support

    N/A
    0 Ratings
    9.5
    95%
    16 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    9.5
    95%
    11 Ratings

    Attribute Ratings

    • Followup CRM is rated higher in 1 area: Likelihood to Recommend
    • Kustomer is rated higher in 2 areas: Usability, Support Rating

    Likelihood to Recommend

    9.4

    FollowUp CRM

    94%
    17 Ratings
    9.0

    Kustomer

    90%
    37 Ratings

    Likelihood to Renew

    FollowUp CRM

    N/A
    0 Ratings
    7.9

    Kustomer

    79%
    2 Ratings

    Usability

    9.4

    FollowUp CRM

    94%
    5 Ratings
    9.8

    Kustomer

    98%
    3 Ratings

    Availability

    FollowUp CRM

    N/A
    0 Ratings
    9.1

    Kustomer

    91%
    2 Ratings

    Performance

    FollowUp CRM

    N/A
    0 Ratings
    6.4

    Kustomer

    64%
    2 Ratings

    Support Rating

    7.4

    FollowUp CRM

    74%
    5 Ratings
    10.0

    Kustomer

    100%
    11 Ratings

    In-Person Training

    FollowUp CRM

    N/A
    0 Ratings
    7.5

    Kustomer

    75%
    2 Ratings

    Online Training

    FollowUp CRM

    N/A
    0 Ratings
    8.3

    Kustomer

    83%
    2 Ratings

    Implementation Rating

    FollowUp CRM

    N/A
    0 Ratings
    7.9

    Kustomer

    79%
    2 Ratings

    Configurability

    FollowUp CRM

    N/A
    0 Ratings
    7.9

    Kustomer

    79%
    4 Ratings

    Ease of integration

    FollowUp CRM

    N/A
    0 Ratings
    7.2

    Kustomer

    72%
    4 Ratings

    Product Scalability

    FollowUp CRM

    N/A
    0 Ratings
    9.1

    Kustomer

    91%
    1 Rating

    Vendor post-sale

    FollowUp CRM

    N/A
    0 Ratings
    8.7

    Kustomer

    87%
    4 Ratings

    Vendor pre-sale

    FollowUp CRM

    N/A
    0 Ratings
    9.1

    Kustomer

    91%
    4 Ratings

    Likelihood to Recommend

    FollowUp Power

    Being from healthcare sector we have been using Followup CRM. It automatically sends all the notification and reminders. Also, helps with the follow-ups so that no prospect or leads can be missed. This is incredible tool one should definitely use. This tool allows us to track our progress and identify areas for improvement.
    Read full review

    Meta Platforms Inc

    It works really well for you to ask a teammate to review a case/email/message and provide some input since you can all review the same conversations and client accounts. They can also cover your inbox using your email handle in case you are out of the office suing some well deserved PTO.
    Read full review

    Pros

    FollowUp Power

    • It allows us to put notes/comments in as they occur so that there is a complete "log" of information for each project.
    • It reminds us of who we should be contacting each day.
    • It gives us a daily overall picture of how many leads we are currently managing.
    Read full review

    Meta Platforms Inc

    • All customer data (past orders, communication with customer service, rewards account data) is in one place. This helps agents avoid confusion and reduces the number of tabs they need to open.
    • The Knowledge Base (or K Base) is very helpful. Any time we roll out a new policy or have a limited-time promotion, we can add all the relevant information and worksheets there for the convenience of the agents. That way they can stay in a chat while looking up the answer to a question.
    • We can seamlessly move from chat into email if the customer leaves or the queue times are too long. All the interactions will stay on the customer profile page, so they are kept up to date.
    Read full review

    Cons

    FollowUp Power

    • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
    • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
    • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
    Read full review

    Meta Platforms Inc

    • Small chat window--maybe the ability to chat in real-time with the person who received your ticket would help.
    • Different teams could have differently colored notes.
    • The notification bell could be a bit bigger. It's hard to keep track sometimes, when a lot of notes pile on.
    Read full review

    Pricing Details

    FollowUp CRM

    Starting Price

    Editions & Modules

    FollowUp CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Kustomer

      Starting Price

      $89 per month per user

      Editions & Modules

      Kustomer editions and modules pricing
      EditionModules
      Enterprise$891
      Ultimate$1392

      Footnotes

      1. per month, per user
      2. per month, per user

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      All plans require an annual subscription and 8 users minimum.

      Likelihood to Renew

      FollowUp Power

      No answers on this topic

      Meta Platforms Inc

      I believe at this time, Kustomer is doing a good job. I really love its functionality at the moment.
      Read full review

      Usability

      FollowUp Power

      Followup CRM is best in all aspects. Followup CRM is a fantastic software for all types of organisations. It includes best features like project management, dashboards, quota management etc. This software is well integrated with other useful marketing and accounting applications. Followup CRM is a an awesome cloud based product. The dashboard feature of Followup CRM is fantastic.Followup CRM is intuitive , well customized and user familiar product even for the beginners. All these are the basic and primary reasons that i give it such good rating as compare to other similar products available in the market.
      Read full review

      Meta Platforms Inc

      I give this rating based on my experience daily using this CRM, handling multiple communications at my current job, using its features, and learning how Kustomer can make my job easier every day.
      Read full review

      Reliability and Availability

      FollowUp Power

      No answers on this topic

      Meta Platforms Inc

      I gave it a 10 rating because it is very helpful and the availability is there when needed. I have never had issues with application errors or unplanned outages so far.
      Read full review

      Performance

      FollowUp Power

      No answers on this topic

      Meta Platforms Inc

      Kustomer Performances need improvement. The pages do load very slowly but that might be because of the information they carry. If Kustomer integrates with other software or systems it does slow the performance. They need to find a solution to this.
      Read full review

      Support Rating

      FollowUp Power

      I rarely contacted the support for Followup CRM but my employees tried to contact the support and they resolved the issue. So i can not provide enough detail about the support of Followup CRM
      Read full review

      Meta Platforms Inc

      I think that it has been good. I am not the primary one in contact with Kustomer support. I know that we have experienced technical issues at different points, which has been frustrating, but in my experience, each problem has been quickly resolved. Working in a fast-paced environment, even fairly minor outages have a big impact, and this has happened to us a few times since using Kustomer.
      Read full review

      In-Person Training

      FollowUp Power

      No answers on this topic

      Meta Platforms Inc

      Because they are very hands-on in training us and very approachable
      Read full review

      Online Training

      FollowUp Power

      No answers on this topic

      Meta Platforms Inc

      The best training I did was online. Videos teach as well as explain how everything works and what Kustomer's functions are.
      Read full review

      Implementation Rating

      FollowUp Power

      No answers on this topic

      Meta Platforms Inc

      Nothing really because it is easy to use. After an hour of using it, we're already getting the hang of it.
      Read full review

      Alternatives Considered

      FollowUp Power

      My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
      Read full review

      Meta Platforms Inc

      Apps like Intercom, Zendesk, and Gorgios all treat customer inquiries as tickets, just tracking that one issue or interaction with a customer. Kustomer treats each customer as an individual, which allows us to provide top-notch customer service. Customers love that we're able to be more conversational and informal, while still solving their issues quickly. It also helps us build relationships with customers and increases repeat orders.
      Read full review

      Scalability

      FollowUp Power

      No answers on this topic

      Meta Platforms Inc

      Because customer is flexible and scalable
      Read full review

      Return on Investment

      FollowUp Power

      • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
      • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
      • Payments or what the current status of the job is.
      Read full review

      Meta Platforms Inc

      • We’re getting so much positive feedback — which is not something you traditionally associate with a customer care team — because we’re making it effortless for customers to deliver both positive and negative feedback, and we can now resolve the bad feedback really really quickly.
      • Primarily from our increased efficiency with Kustomer, we’ve seen a significant reduction of $3 to $4 for every cost per contact.
      Read full review

      Screenshots

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