What users are saying about
18 Ratings
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Score 9.5 out of 100
47 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

FollowUp CRM

One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
Betsy Young | TrustRadius Reviewer

SAP Business ByDesign

Do you plan on going public at some point? If so, this may not be the best solution for you
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

FollowUp CRM
9.1
SAP Business ByDesign
Customer data management / contact management
FollowUp CRM
10.0
SAP Business ByDesign
Workflow management
FollowUp CRM
10.0
SAP Business ByDesign
Territory management
FollowUp CRM
6.1
SAP Business ByDesign
Opportunity management
FollowUp CRM
10.0
SAP Business ByDesign
Integration with email client (e.g., Outlook or Gmail)
FollowUp CRM
10.0
SAP Business ByDesign
Contract management
FollowUp CRM
10.0
SAP Business ByDesign
Quote & order management
FollowUp CRM
8.9
SAP Business ByDesign
Interaction tracking
FollowUp CRM
10.0
SAP Business ByDesign
Channel / partner relationship management
FollowUp CRM
7.2
SAP Business ByDesign

Customer Service & Support

FollowUp CRM
10.0
SAP Business ByDesign
Case management
FollowUp CRM
10.0
SAP Business ByDesign
Call center management
FollowUp CRM
10.0
SAP Business ByDesign
Help desk management
FollowUp CRM
10.0
SAP Business ByDesign

Marketing Automation

FollowUp CRM
10.0
SAP Business ByDesign
Lead management
FollowUp CRM
10.0
SAP Business ByDesign
Email marketing
FollowUp CRM
10.0
SAP Business ByDesign

CRM Project Management

FollowUp CRM
9.5
SAP Business ByDesign
Task management
FollowUp CRM
10.0
SAP Business ByDesign
Billing and invoicing management
FollowUp CRM
8.4
SAP Business ByDesign
Reporting
FollowUp CRM
10.0
SAP Business ByDesign

CRM Reporting & Analytics

FollowUp CRM
9.7
SAP Business ByDesign
Forecasting
FollowUp CRM
9.0
SAP Business ByDesign
Pipeline visualization
FollowUp CRM
10.0
SAP Business ByDesign
Customizable reports
FollowUp CRM
10.0
SAP Business ByDesign

Customization

FollowUp CRM
9.8
SAP Business ByDesign
9.2
Custom fields
FollowUp CRM
10.0
SAP Business ByDesign
Custom objects
FollowUp CRM
9.0
SAP Business ByDesign
Scripting environment
FollowUp CRM
10.0
SAP Business ByDesign
API for custom integration
FollowUp CRM
10.0
SAP Business ByDesign
9.2
Plug-ins
FollowUp CRM
SAP Business ByDesign
9.2

Security

FollowUp CRM
10.0
SAP Business ByDesign
9.3
Single sign-on capability
FollowUp CRM
10.0
SAP Business ByDesign
9.0
Role-based user permissions
FollowUp CRM
10.0
SAP Business ByDesign
9.6

Social CRM

FollowUp CRM
10.0
SAP Business ByDesign
Social data
FollowUp CRM
10.0
SAP Business ByDesign
Social engagement
FollowUp CRM
10.0
SAP Business ByDesign

Integrations with 3rd-party Software

FollowUp CRM
7.7
SAP Business ByDesign
Marketing automation
FollowUp CRM
10.0
SAP Business ByDesign
Compensation management
FollowUp CRM
5.5
SAP Business ByDesign

Platform

FollowUp CRM
10.0
SAP Business ByDesign
Mobile access
FollowUp CRM
10.0
SAP Business ByDesign

Payroll Management

FollowUp CRM
SAP Business ByDesign
8.4
Benefit plan administration
FollowUp CRM
SAP Business ByDesign
4.5
Direct deposit files
FollowUp CRM
SAP Business ByDesign
9.1
Salary revision and increment management
FollowUp CRM
SAP Business ByDesign
10.0
Reimbursement management
FollowUp CRM
SAP Business ByDesign
10.0

Reporting & Analytics

FollowUp CRM
SAP Business ByDesign
9.2
Dashboards
FollowUp CRM
SAP Business ByDesign
8.8
Standard reports
FollowUp CRM
SAP Business ByDesign
9.2
Custom reports
FollowUp CRM
SAP Business ByDesign
9.6

General Ledger and Configurable Accounting

FollowUp CRM
SAP Business ByDesign
8.7
Accounts payable
FollowUp CRM
SAP Business ByDesign
9.2
Accounts receivable
FollowUp CRM
SAP Business ByDesign
9.2
Global Financial Support
FollowUp CRM
SAP Business ByDesign
9.2
Primary and Secondary Ledgers
FollowUp CRM
SAP Business ByDesign
9.2
Intercompany Accounting
FollowUp CRM
SAP Business ByDesign
8.8
Localizations
FollowUp CRM
SAP Business ByDesign
8.4
Journals and Reconciliations
FollowUp CRM
SAP Business ByDesign
8.8
Enterprise Accounting
FollowUp CRM
SAP Business ByDesign
9.2
Configurable Accounting
FollowUp CRM
SAP Business ByDesign
9.2
Centralized Rules Framework
FollowUp CRM
SAP Business ByDesign
8.0
Standardized Processes
FollowUp CRM
SAP Business ByDesign
8.0

Inventory Management

FollowUp CRM
SAP Business ByDesign
9.1
Inventory tracking
FollowUp CRM
SAP Business ByDesign
9.2
Automatic reordering
FollowUp CRM
SAP Business ByDesign
10.0
Location management
FollowUp CRM
SAP Business ByDesign
8.0
Manufacturing module
FollowUp CRM
SAP Business ByDesign
9.0

Order Management

FollowUp CRM
SAP Business ByDesign
8.5
Pricing
FollowUp CRM
SAP Business ByDesign
9.2
Order entry
FollowUp CRM
SAP Business ByDesign
9.2
Credit card processing
FollowUp CRM
SAP Business ByDesign
4.5
Cost of goods sold
FollowUp CRM
SAP Business ByDesign
9.2
Order Orchestration
FollowUp CRM
SAP Business ByDesign
9.2
End-to-end order visibility
FollowUp CRM
SAP Business ByDesign
10.0
Order exception Resolution
FollowUp CRM
SAP Business ByDesign
8.0

Subledger and Financial Process

FollowUp CRM
SAP Business ByDesign
9.2
Automated Invoice Processing
FollowUp CRM
SAP Business ByDesign
9.2
Shared Services Payments
FollowUp CRM
SAP Business ByDesign
9.2
Billings Management
FollowUp CRM
SAP Business ByDesign
8.8
Customer Receipt Applications
FollowUp CRM
SAP Business ByDesign
9.2
Customer Collections
FollowUp CRM
SAP Business ByDesign
9.2
Revenue Recognition
FollowUp CRM
SAP Business ByDesign
9.2
Cash Management
FollowUp CRM
SAP Business ByDesign
9.2
Asset Management
FollowUp CRM
SAP Business ByDesign
9.2
Travel & Expense Management
FollowUp CRM
SAP Business ByDesign
10.0
Budgetary Control & Encumbrance Accounting
FollowUp CRM
SAP Business ByDesign
10.0
Period Close
FollowUp CRM
SAP Business ByDesign
9.2
Transactions Tax
FollowUp CRM
SAP Business ByDesign
8.0
Subledger Reconciliations
FollowUp CRM
SAP Business ByDesign
9.2

Project Financial Management

FollowUp CRM
SAP Business ByDesign
9.2
Budgeting and Forecasting
FollowUp CRM
SAP Business ByDesign
10.0
Project Costing
FollowUp CRM
SAP Business ByDesign
9.2
Cost Capture
FollowUp CRM
SAP Business ByDesign
9.2
Capital Project Management
FollowUp CRM
SAP Business ByDesign
9.2
Customer Invoicing
FollowUp CRM
SAP Business ByDesign
9.2
Customer Contract Compliance
FollowUp CRM
SAP Business ByDesign
8.0
Project Revenue Recognition
FollowUp CRM
SAP Business ByDesign
9.2
Project Financial Performance Analysis
FollowUp CRM
SAP Business ByDesign
9.2
Project Financials Dashboard
FollowUp CRM
SAP Business ByDesign
9.2
Real-time Financial Reporting
FollowUp CRM
SAP Business ByDesign
9.2
Embedded Business Intelligence
FollowUp CRM
SAP Business ByDesign
9.2
Project Planning Collaboration
FollowUp CRM
SAP Business ByDesign
9.2

Project Execution Management

FollowUp CRM
SAP Business ByDesign
8.3
Project Planning and Scheduling
FollowUp CRM
SAP Business ByDesign
9.2
Project Manager Dashboard
FollowUp CRM
SAP Business ByDesign
9.2
Resource Manager Dashboard
FollowUp CRM
SAP Business ByDesign
8.0
Task Insight for Project Managers
FollowUp CRM
SAP Business ByDesign
8.0
Project Manager Mobile Functionality
FollowUp CRM
SAP Business ByDesign
8.0
Team Member Task Collaboration
FollowUp CRM
SAP Business ByDesign
8.0
Real-Time Project Reporting
FollowUp CRM
SAP Business ByDesign
8.0

Grants Management

FollowUp CRM
SAP Business ByDesign
10.0
Award Lifecycle Management
FollowUp CRM
SAP Business ByDesign
10.0
Spending Control
FollowUp CRM
SAP Business ByDesign
10.0
Billing
FollowUp CRM
SAP Business ByDesign
10.0

Procurement

FollowUp CRM
SAP Business ByDesign
8.0
Sourcing Analysis
FollowUp CRM
SAP Business ByDesign
8.0
Bids Analyzed and Compared
FollowUp CRM
SAP Business ByDesign
8.0
Invoice Automated Matching
FollowUp CRM
SAP Business ByDesign
8.0
Requisitions-to-Purchase Orders Integrated
FollowUp CRM
SAP Business ByDesign
8.0
Spend Compliance Management
FollowUp CRM
SAP Business ByDesign
8.0
Supplier Management
FollowUp CRM
SAP Business ByDesign
8.0

Logistics

FollowUp CRM
SAP Business ByDesign
9.2
Inventory Visibility
FollowUp CRM
SAP Business ByDesign
9.2
Warehouse Workforce Management
FollowUp CRM
SAP Business ByDesign
9.2

Manufacturing

FollowUp CRM
SAP Business ByDesign
9.0
Production Process Design
FollowUp CRM
SAP Business ByDesign
9.2
Supply Chain Business Flows
FollowUp CRM
SAP Business ByDesign
9.2
Production Management
FollowUp CRM
SAP Business ByDesign
9.2
Contracted Manufacturing Management
FollowUp CRM
SAP Business ByDesign
10.0
Configuration Management
FollowUp CRM
SAP Business ByDesign
8.0
Work Definition
FollowUp CRM
SAP Business ByDesign
10.0
Work Execution
FollowUp CRM
SAP Business ByDesign
8.0
Advanced Fulfillment
FollowUp CRM
SAP Business ByDesign
8.0
Manufacturing Costs
FollowUp CRM
SAP Business ByDesign
9.2

Supply Chain

FollowUp CRM
SAP Business ByDesign
8.6
Forecasting
FollowUp CRM
SAP Business ByDesign
9.2
Inventory Planning
FollowUp CRM
SAP Business ByDesign
9.2
Multi-tier Supply Chain Planning
FollowUp CRM
SAP Business ByDesign
8.0
Performance Monitoring
FollowUp CRM
SAP Business ByDesign
8.0

Pros

FollowUp CRM

  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
Gregg Wallick | TrustRadius Reviewer

SAP Business ByDesign

  • I like the ease of use and the implementation methodology.
  • With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
  • SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Henry Winchonlong | TrustRadius Reviewer

Cons

FollowUp CRM

  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
Betsy Young | TrustRadius Reviewer

SAP Business ByDesign

  • Time off request could be better. Right now, there is no option for sick time
  • It crashes often
  • Customization could be better
Anonymous | TrustRadius Reviewer

Likelihood to Renew

FollowUp CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Larry Peck, CPA | TrustRadius Reviewer

Usability

FollowUp CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Henry Winchonlong | TrustRadius Reviewer

Support Rating

FollowUp CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 9.0
Based on 1 answer
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Henry Winchonlong | TrustRadius Reviewer

Implementation Rating

FollowUp CRM

No score
No answers yet
No answers on this topic

SAP Business ByDesign

SAP Business ByDesign 8.0
Based on 1 answer
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Henry Winchonlong | TrustRadius Reviewer

Alternatives Considered

FollowUp CRM

My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
Anonymous | TrustRadius Reviewer

SAP Business ByDesign

ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Brandon Knight | TrustRadius Reviewer

Return on Investment

FollowUp CRM

  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
Tom Baker | TrustRadius Reviewer

SAP Business ByDesign

  • Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
  • Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
  • Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Rod Taubman | TrustRadius Reviewer

Screenshots

Pricing Details

FollowUp CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Business ByDesign

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

FollowUp CRM
10.0
SAP Business ByDesign
9.6

Likelihood to Renew

FollowUp CRM
SAP Business ByDesign
9.0

Usability

FollowUp CRM
SAP Business ByDesign
8.0

Support Rating

FollowUp CRM
SAP Business ByDesign
9.0

Implementation Rating

FollowUp CRM
SAP Business ByDesign
8.0

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