Freddy AI for CX vs. Khoros Care
Freddy AI for CX vs. Khoros Care
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freddy AI for CX | N/A | Freddy AI for CX (based on technology acquired by Freshworks with AnswerIQ in February 2020) is an AI solution designed to help customer support teams reduce inbound ticket volume, streamline first contact response, and even make zero touch resolution a reality. From front-end deflection tools to back-end agent assist solutions. With Freddy AI for CX, the vendor says users can: Help customers help themselves with "deflection" tools… | $15 per month per agent | |
Khoros Care | Enterprise companies (1,001+ employees) | Khoros Care enables brands to serve their customers on their preferred digital channels, reducing costs and increasing customer satisfaction and revenue. It Offers: Web chat & messaging gives customers convenient, efficient channels to engage brands, while giving brands a single consolidated platform to manage customer engagements at scale. Supporting the widest range of digital messaging channels, including; web chat, in-app, email, Facebook, Twitter, Instagram,… | N/A |
Freddy AI for CX | Khoros Care | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | Pricing is variable based on the needs of the customer. | ||||||||||||||
More Pricing Information |
Freddy AI for CX | Khoros Care | |
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Top Pros |
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Top Cons |
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Freddy AI for CX | Khoros Care | |
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Small Businesses | Smith.ai Live Website Chat Score 9.0 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Emplifi Social Marketing Cloud Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freddy AI for CX | Khoros Care | |
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Likelihood to Recommend | - (0 ratings) | 7.7 (110 ratings) |
Likelihood to Renew | - (0 ratings) | 7.6 (77 ratings) |
Usability | - (0 ratings) | 6.5 (8 ratings) |
Availability | - (0 ratings) | 9.0 (2 ratings) |
Performance | - (0 ratings) | 9.0 (2 ratings) |
Support Rating | - (0 ratings) | 8.2 (10 ratings) |
In-Person Training | - (0 ratings) | 9.0 (2 ratings) |
Online Training | - (0 ratings) | 7.3 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.3 (69 ratings) |
Ease of integration | - (0 ratings) | 6.4 (1 ratings) |
Product Scalability | - (0 ratings) | 8.0 (75 ratings) |
Freddy AI for CX | Khoros Care | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Pros | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Cons | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Likelihood to Renew | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Usability | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Reliability and Availability | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Performance | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Support Rating | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
In-Person Training | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Implementation Rating | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Alternatives Considered | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Scalability | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
Return on Investment | Freshworks Inc No answers on this topic | Khoros (Formerly Spredfast + Lithium) |
ScreenShots | Khoros Care Screenshots |