Chose Freshservice
While more expensive, Freshservice provides a more coherent set of features that work well together and are easy to manage and set up.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshservice | N/A | Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide. | $19 Per Month Per User | |
Genuity - GoGenuity.com | Mid-Size Companies (51-1,000 employees) | For managing assets, vendor spend, usage and contracts to strategic sourcing and spend analysis, Genuity is a Technology Business Management platform designed to enable teams to spend smarter and maximize the value of every dollar a business spends. Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. The vendor states that their goal is to level the playing field by shining a… | $29.99 per Company |
Freshservice | Genuity - GoGenuity.com | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | $29.99 One flat rate. Per company, per month. | ||||||||||||||
More Pricing Information |
Freshservice | Genuity - GoGenuity.com | |
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Considered Both Products | Freshservice | Genuity - GoGenuity.com No answer on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Freshservice | Genuity - GoGenuity.com | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | No answers on this topic |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | No answers on this topic |
All Alternatives | View all alternatives | View all alternatives |
Freshservice | Genuity - GoGenuity.com | |
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Likelihood to Recommend | 9.0 (113 ratings) | 8.6 (5 ratings) |
Likelihood to Renew | 9.1 (2 ratings) | - (0 ratings) |
Usability | 9.1 (6 ratings) | - (0 ratings) |
Support Rating | 8.4 (77 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (2 ratings) | - (0 ratings) |
Ease of integration | 7.3 (1 ratings) | - (0 ratings) |
Freshservice | Genuity - GoGenuity.com | |
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Likelihood to Recommend | Freshworks Inc | Genuity - GoGenuity.com |
Pros | Freshworks Inc | Genuity - GoGenuity.com |
Cons | Freshworks Inc | Genuity - GoGenuity.com |
Likelihood to Renew | Freshworks Inc | Genuity - GoGenuity.com No answers on this topic |
Usability | Freshworks Inc | Genuity - GoGenuity.com No answers on this topic |
Support Rating | Freshworks Inc | Genuity - GoGenuity.com No answers on this topic |
Implementation Rating | Freshworks Inc | Genuity - GoGenuity.com No answers on this topic |
Alternatives Considered | Freshworks Inc | Genuity - GoGenuity.com |
Return on Investment | Freshworks Inc | Genuity - GoGenuity.com |
ScreenShots | Freshservice Screenshots | Genuity - GoGenuity.com Screenshots |