Freshsuccess vs. Sparked
Freshsuccess vs. Sparked
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Freshsuccess | N/A | Freshsuccess (based on technology acquired by Natero by Freshworks in May 2019) is designed to help Customer Success Managers prevent churn, increase account expansion, and manage more customers with less effort. The vendor says features include: Customer 360 - See customer emails, chats, meetings, support tickets, billing history, and product usage, in one place. Predictive Alerts - Predict which customers are likely to churn, convert, or expand their… | $79 per month | |
Sparked | N/A | Sparked is a customer success management platform for SaaS companies that uses various intention modeling techniques to score customer loyalty and sentiment, and reduce churn. | N/A |
Freshsuccess | Sparked | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshsuccess | Sparked | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons |
| No answers on this topic |
Freshsuccess | Sparked | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Security |
| ||||||||||||||||||||||||
Platform & Infrastructure |
| ||||||||||||||||||||||||
Customer Data Extraction / Integration |
| ||||||||||||||||||||||||
Customer Success Management |
| ||||||||||||||||||||||||
CSM Reporting & Analytics |
|
Freshsuccess | Sparked | |
---|---|---|
Small Businesses | Intercom Score 8.7 out of 10 | Intercom Score 8.7 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | CustomerSuccessBox Score 9.5 out of 10 |
Enterprises | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 | Cisco Webex Experience Management (discontinued) Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshsuccess | Sparked | |
---|---|---|
Likelihood to Recommend | 6.3 (6 ratings) | - (0 ratings) |
Freshsuccess | Sparked | |
---|---|---|
Likelihood to Recommend | Freshworks Inc | Sparked.com No answers on this topic |
Pros | Freshworks Inc | Sparked.com No answers on this topic |
Cons | Freshworks Inc | Sparked.com No answers on this topic |
Alternatives Considered | Freshworks Inc | Sparked.com No answers on this topic |
Return on Investment | Freshworks Inc | Sparked.com No answers on this topic |
ScreenShots | Freshsuccess Screenshots |