81 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100
1 Rating
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)

If you are a smaller organization you are probably ok to use [Freshworks CRM (formerly Freshsales)] vs Salesforce - you will save money and still get some great features. I would not recommend for a very large enterprise. It is also challenging to have the support come from another region although they do try to be very responsive.
Anonymous | TrustRadius Reviewer

Loxo Recruitment Platform

[Loxo Recruitment Platform is well suited for] managing lots of candidates and clients[.] Identifying candidates if you did not have a subscription to LinkedIn [and] identifying candidate and contact information if you did not have Zoom Info[.]
Mark Rodman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Freshworks CRM (formerly Freshsales)
8.3
Loxo Recruitment Platform
Customer data management / contact management
Freshworks CRM (formerly Freshsales)
8.8
Loxo Recruitment Platform
Workflow management
Freshworks CRM (formerly Freshsales)
8.6
Loxo Recruitment Platform
Territory management
Freshworks CRM (formerly Freshsales)
9.1
Loxo Recruitment Platform
Opportunity management
Freshworks CRM (formerly Freshsales)
8.4
Loxo Recruitment Platform
Integration with email client (e.g., Outlook or Gmail)
Freshworks CRM (formerly Freshsales)
8.2
Loxo Recruitment Platform
Interaction tracking
Freshworks CRM (formerly Freshsales)
8.4
Loxo Recruitment Platform
Channel / partner relationship management
Freshworks CRM (formerly Freshsales)
6.9
Loxo Recruitment Platform

Marketing Automation

Freshworks CRM (formerly Freshsales)
8.9
Loxo Recruitment Platform
Lead management
Freshworks CRM (formerly Freshsales)
9.1
Loxo Recruitment Platform
Email marketing
Freshworks CRM (formerly Freshsales)
8.7
Loxo Recruitment Platform

CRM Project Management

Freshworks CRM (formerly Freshsales)
8.6
Loxo Recruitment Platform
Task management
Freshworks CRM (formerly Freshsales)
8.6
Loxo Recruitment Platform
Reporting
Freshworks CRM (formerly Freshsales)
8.6
Loxo Recruitment Platform

CRM Reporting & Analytics

Freshworks CRM (formerly Freshsales)
8.6
Loxo Recruitment Platform
Forecasting
Freshworks CRM (formerly Freshsales)
8.4
Loxo Recruitment Platform
Pipeline visualization
Freshworks CRM (formerly Freshsales)
8.9
Loxo Recruitment Platform
Customizable reports
Freshworks CRM (formerly Freshsales)
8.5
Loxo Recruitment Platform

Customization

Freshworks CRM (formerly Freshsales)
8.5
Loxo Recruitment Platform
Custom fields
Freshworks CRM (formerly Freshsales)
8.6
Loxo Recruitment Platform
Custom objects
Freshworks CRM (formerly Freshsales)
8.7
Loxo Recruitment Platform
API for custom integration
Freshworks CRM (formerly Freshsales)
8.2
Loxo Recruitment Platform

Security

Freshworks CRM (formerly Freshsales)
8.7
Loxo Recruitment Platform
Single sign-on capability
Freshworks CRM (formerly Freshsales)
8.7
Loxo Recruitment Platform
Role-based user permissions
Freshworks CRM (formerly Freshsales)
8.7
Loxo Recruitment Platform

Platform

Freshworks CRM (formerly Freshsales)
9.1
Loxo Recruitment Platform
Mobile access
Freshworks CRM (formerly Freshsales)
9.1
Loxo Recruitment Platform

Talent Intelligence

Freshworks CRM (formerly Freshsales)
Loxo Recruitment Platform
7.0
Existing Skills Mapping/Lanscaping
Freshworks CRM (formerly Freshsales)
Loxo Recruitment Platform
7.0

Pros

Freshworks CRM (formerly Freshsales)

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Loxo Recruitment Platform

  • Candidate and contact information
  • Email campaigns
Mark Rodman | TrustRadius Reviewer

Cons

Freshworks CRM (formerly Freshsales)

  • Persistent and pervasive down time
  • Lack of scalable integrations with data source (e.g., their Segment integration is barely functional and they won't improve it)
  • Slow and unhelpful customer service
  • Account management doesn't understand our business or what we're trying to accomplish
  • Email campaign feature is barely functional and only allows you to have 10 campaigns, even with the most expensive plan
  • Lead and contact records have gone missing and FreshSales is unable to recover data
Anonymous | TrustRadius Reviewer

Loxo Recruitment Platform

  • Saving candidate searches
  • Mobile application
Mark Rodman | TrustRadius Reviewer

Usability

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 8.8
Based on 6 answers
It has all a Tech sales company would need. I did run into some issues with the setup and importing initially but the response time and help from the support team were unbelievable and accurate. I was able to solve most of the issues that made me switch from basic Excel and Zoho CRM.
Immanuel Chiplin Sam S | TrustRadius Reviewer

Loxo Recruitment Platform

Loxo Recruitment Platform 8.0
Based on 1 answer
[Loxo Recruitment Platform is] intuitive to learn and use[.] It would be better if you save searches, had mobile functionality, and had an easier to search the candidates with a NOT feature (not having specific attributes or an empty field)[.]
Mark Rodman | TrustRadius Reviewer

Support Rating

Freshworks CRM (formerly Freshsales)

Freshworks CRM (formerly Freshsales) 7.2
Based on 5 answers
When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
Immanuel Chiplin Sam S | TrustRadius Reviewer

Loxo Recruitment Platform

Loxo Recruitment Platform 10.0
Based on 1 answer
Timely, caring, and knowledgeable
Mark Rodman | TrustRadius Reviewer

Alternatives Considered

Freshworks CRM (formerly Freshsales)

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
Anonymous | TrustRadius Reviewer

Loxo Recruitment Platform

Better ability to identify and communicate with candidates and clients[.]Unique ability to share search status with clients[.]
Mark Rodman | TrustRadius Reviewer

Return on Investment

Freshworks CRM (formerly Freshsales)

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Loxo Recruitment Platform

  • Time savings identifying candidate information
  • Multi touch multi medium communication campaigns, i.e., texting, emails, etc
Mark Rodman | TrustRadius Reviewer

Screenshots

Loxo Recruitment Platform

Pricing Details

Freshworks CRM (formerly Freshsales)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshworks CRM (formerly Freshsales) Editions & Modules

Edition
Customer-for-Life Cloud - Growth$29.001
Customer-for-Life Cloud - Pro$69.001
Customer-for-Life Cloud - Enterprise$125.001
Sales Cloud - Growth$29.001
Sales Cloud - Pro$59.001
Sales Cloud - Enterprise$99.001
Marketing Cloud - Growth$19.001
Marketing Cloud - Pro$59.001
Marketing Cloud - Enterprise$99.001
  1. per user per month, billed annually
Additional Pricing Details

Loxo Recruitment Platform

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Loxo Recruitment Platform Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Freshworks CRM (formerly Freshsales)
8.5
Loxo Recruitment Platform
9.0

Usability

Freshworks CRM (formerly Freshsales)
8.8
Loxo Recruitment Platform
8.0

Support Rating

Freshworks CRM (formerly Freshsales)
7.2
Loxo Recruitment Platform
10.0

Add comparison