Freshworks Customer Service Suite vs. Twilio Segment
Freshworks Customer Service Suite vs. Twilio Segment
Product | Rating | Most Used By | Product Summary | Starting Price |
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Freshworks Customer Service Suite | N/A | Freshworks Customer Service Suite is an AI-powered, comprehensive solution for offering customers seamless experiences today and in the future. | $35 per month per agent | |
Twilio Segment | N/A | Segment is a customer data platform that helps engineering teams at companies like Tradesy, TIME, Inc., Gap, Lending Tree, PayPal, and Fender, etc., achieve time and cost savings on their data infrastructure, which was acquired by Twilio November 2020. The vendor says they also enable Product, BI, and Marketing teams to access 200+ tools (Mixpanel, Salesforce, Marketo, Redshift, etc.) to better understand and optimize customer preferences for growth— all integrations are pre-built and… | $120 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Freshworks Customer Service Suite | Twilio Segment | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Freshworks Customer Service Suite | Twilio Segment | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Klaviyo Score 8.9 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | SALESmanago Score 8.8 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Tealium Customer Data Hub Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Freshworks Customer Service Suite | Twilio Segment | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (18 ratings) |
Support Rating | - (0 ratings) | 7.7 (8 ratings) |
Freshworks Customer Service Suite | Twilio Segment | |
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Likelihood to Recommend | Freshworks Inc No answers on this topic | Twilio |
Pros | Freshworks Inc No answers on this topic | Twilio |
Cons | Freshworks Inc No answers on this topic | Twilio |
Support Rating | Freshworks Inc No answers on this topic | Twilio |
Alternatives Considered | Freshworks Inc No answers on this topic | Twilio |
Return on Investment | Freshworks Inc No answers on this topic | Twilio |
ScreenShots | Freshworks Customer Service Suite Screenshots | Twilio Segment Screenshots |