Gong vs. GridBuddy Connect

It is also an excellent tool for learning, teaching, feedback, referencing, etc. When used properly, many teams can benefit (marketing, sales, CS, Product, etc). Any team that wants an easy way to reference and get info from calls with customers can benefit from it, and it is a great way to get insights. We find it less useful for forecasting, but that is just the company-specific way of predicting.

Incentivized

1. Making broad changes to data, like moving ownership of records from one user to another for a new Sales Rep or a moved Sales Rep. 2. Making broad changes to data for product changes, product introductions and such (product naming changes, product description changes, etc.). I recently had to make a change to the name of a Product Option. Product Options are a sub-object related to Product. This name change was in 22 places. Okay, 18 [is] not a lot, but to make this change individually 22 times is still very tedious and takes too much of my time. Instead, I set up my Grid with the Object and sub-Object and made all 22 changes at once with a mass change. Piece of cake. And I don't have to go back to several of the records to see if the change was made successfully (something you have to do with Dataloader). I could see the effective change all at once on my Grid screen.

Incentivized

• AI summaries- reviewing everything discussed without going through the whole recording or transcript.
• Next steps summary- helping me tie up my meeting with action items after the fact.
• Call statistics let me know how frequently everyone is speaking and where patience can be practiced in allowing others to speak.

Incentivized

• Reshapes the user Interface into an intuitive, clean, easy and thoughtful way, meaning Salesforce can be practically used for applications that (in my Opinion) salesforce was never designed for.
• Mass updates are a God send, Leaving quick and meaningful notes, setting up meetings with clients or upcoming calls to maintain contact, all from the same screen without information overload... a real achievement.

• It could use a predefined follow-up email template and populate the predefined fields or questions.
• It could ask you when to start recording (on Zoom) instead of doing it at some awkward random moment.
• It sometimes misses the speaker when creating a transcript.

Incentivized

• Does not allow users to create new Campaign Member records; we would like to be able to add multiple Campaign Member records to a Campaign in a Grid.
• Does not allow users to create new Task records; we would like to be able to add multiple Tasks records related to the same user but multiple Opportunities and Contacts.

Incentivized

We love Gong and our customers like it too. We can bring additional value by being to provide a dialogue of all our customer conversations.

Incentivized

- Easy of use - Visual nature of using the product (as compared to Dataloader) - Quickness of making changes/updates/edits to long lists of records, live and real-time

Incentivized

I use it daily to help me with my and the team's deals. Our CEO has used it with very little training, which has been great. It is designed for your state-of-the-art seller in 2025. Unlike software like Salesforce, where it feels like you need a bachelor's just to be able to make a few changes, Gong is idiot-proof.

Incentivized

- Ease of use - Real-time and visible nature of making mass changes - Ease of setting up a Grid - Ease of filtering the Grid to see the records that I need to change

Incentivized

I give them a 10 because, I have been using Gong for over a year now and have never had issues or concerns go un resolved in a day or two. Their communication is impeccable and their tech support is very hands on and prompt

Incentivized

This is nothing something I'm able to answer

Incentivized

GridBuddy was very easy to implement

Incentivized

Zoom has great integrations and summary tools. There is less insight at the company level, whereas Gong is built to give insight across the customer journey. Zoom pushes to Hubspot nicely, but Hubspot doesn't have the capabilities to organize this data at the company level in the way that Gong does. You can piece together the call recording features, but you can't replace the level of insight that Gong offers at the company level by leveraging call data

Incentivized

This is the 1st inline editing product we have tested. The only reason we would ever go with another product is the price.

Incentivized

I was not involved with the process

Incentivized

I was not involved with the process

Incentivized

• Time savings on email recaps and meeting notes; fully automated if you let the team lean into these features!
• It saves me time from having to attend every client call, especially since most of my team is 3 hours ahead of me, so I have limited time to join their calls to begin with.
• Specific feedback about a moment vs. generic feedback.

Incentivized

• Our sales executives save a lot of time reviewing all opportunities in a single editable view.
• Gridbuddy improves the functionality of our CRM by allowing us to edit multiple opportunities in one place.
• It is generally faster and easier to build a report in GridBuddy than it is in SAP C4C.

Incentivized