Google Cloud Contact Center AI vs. Unify Office by RingCentral, from Atos
Google Cloud Contact Center AI vs. Unify Office by RingCentral, from Atos
Product | Rating | Most Used By | Product Summary | Starting Price |
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Google Cloud Contact Center AI | N/A | Google has launched a cloud based contact center software which uses artificial intelligence (AI) to improve the customer experience and provide real-time insights for agents. Announced in July 2018, this product adds three core AI functionalities to the contact center software tool belt with its Dialogflow feature: virtual agents, AI assistance for human agents, and contact center analytics. Google’s product streamlines inbound and outbound communications by… | N/A | |
Unify Office by RingCentral, from Atos | N/A | Unify Office is a cloud team collaboration and communications service delivered by Atos Unify in partnership with RingCentral, a market leader in UCaaS. | $16.99 per user per month |
Google Cloud Contact Center AI | Unify Office by RingCentral, from Atos | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Google Cloud Contact Center AI | Unify Office by RingCentral, from Atos | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Google Cloud Contact Center AI | Unify Office by RingCentral, from Atos | ||||||||||||||||||||||||||||||||||||||||||
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Contact Center Software |
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Workforce Optimization (WFO) |
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Google Cloud Contact Center AI | Unify Office by RingCentral, from Atos | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Nextiva Business Phone Service Score 9.2 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Cisco Unified Communications Manager (Call Manager) Score 8.6 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Google Cloud Contact Center AI | Unify Office by RingCentral, from Atos | |
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Likelihood to Recommend | 8.5 (13 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 9.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Google Cloud Contact Center AI | Unify Office by RingCentral, from Atos | |
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Likelihood to Recommend | Google | Atos |
Pros | Google | Atos |
Cons | Google | Atos |
Likelihood to Renew | Google | Atos No answers on this topic |
Usability | Google | Atos No answers on this topic |
Alternatives Considered | Google | Atos |
Return on Investment | Google | Atos |
ScreenShots | Unify Office by RingCentral, from Atos Screenshots |