Central vs. Microsoft Intune

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Central
Score 8.6 out of 10
N/A
Central is a cloud-based remote monitoring and endpoint management solution enabling IT professionals to monitor, manage, and secure their endpoint infrastructure. Whether it is used for remote employees or endpoints scattered across the globe, the vendor promises that Central provides IT organizations with the speed, flexibility, and insight needed to increase productivity, reduce IT costs, and mitigate risk.
$80
per month
Microsoft Intune
Score 8.3 out of 10
N/A
Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM solution that allows the user to securely manage iOS, Android, Windows, and macOS devices with a single endpoint management solution. The component Endpoint Configuration Manager (the…
$5
per user/per month
Pricing
CentralMicrosoft Intune
Editions & Modules
LogMeIn Central
$80
per month (minimum 25 computers)
Microsoft 365 Business Basic
$5
per user/per month
Microsoft 365 For Individuals
$6.99
per month
Microsoft 365 Apps
$8.25
per user/per month
Microsoft 365 For Families
$9.99
per month
Microsoft 365 Business Standard
$12.50
per user/per month
Microsoft 365 Business Premium
$15
per user/per month
Offerings
Pricing Offerings
CentralMicrosoft Intune
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CentralMicrosoft Intune
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Central
8.6
89 Ratings
Microsoft Intune
-
Ratings
Screen sharing9.581 Ratings00 Ratings
File transfer9.086 Ratings00 Ratings
Instant message8.159 Ratings00 Ratings
Secure remote access with Smart Card authentication7.915 Ratings00 Ratings
Access to sleeping/powered-off computers8.164 Ratings00 Ratings
Over-the-Internet remote session9.587 Ratings00 Ratings
Initiate remote control from mobile8.572 Ratings00 Ratings
Remote management of servers & workstations8.779 Ratings00 Ratings
Remote Active Directory® management8.333 Ratings00 Ratings
Centralized management dashboard8.776 Ratings00 Ratings
Session record9.344 Ratings00 Ratings
Annotations7.832 Ratings00 Ratings
Monitoring and Alerts7.853 Ratings00 Ratings
Multi-platform remote control8.656 Ratings00 Ratings
User Ratings
CentralMicrosoft Intune
Likelihood to Recommend
8.7
(89 ratings)
8.6
(46 ratings)
Likelihood to Renew
9.1
(2 ratings)
9.9
(2 ratings)
Usability
9.3
(77 ratings)
7.2
(6 ratings)
Availability
9.5
(124 ratings)
-
(0 ratings)
Performance
-
(0 ratings)
6.9
(28 ratings)
Support Rating
9.0
(3 ratings)
9.9
(18 ratings)
Implementation Rating
8.2
(2 ratings)
8.9
(4 ratings)
Ease of integration
-
(0 ratings)
7.6
(28 ratings)
User Testimonials
CentralMicrosoft Intune
Likelihood to Recommend
GoTo (formerly LogMeIn)
We have a mix of onsite and remote workers. LogMeIn is very extremely helpful for connecting IT to our users when they have issues or need training. Love that we can install LogMeIn on our machines and connect without having to send links or support codes to our users. It simplifies the process of helping an already frustrated user. We use LogMeIn for shadowing our RDS sessions and prefer it over Microsoft's as LogMeIn handles multi-monitors much better. We have several Engineers that need to connect to various production machines, and we use LogMeIn for this. The Engineers can connect to work with the equipment users to either troubleshoot issues or work on R&D. I Would really like to see some better logging/auditing functions that could be used as part of a defense-in-depth strategy that can be automated to send alerts to the IT department when anomalies are spotted (i..e. unusual logins, too many repeated failed authentications, accounts logging were not supposed to, etc.). Would also like to see some better reporting that could be used as part of incident responses for cyber events that could help with diagnosis and remediation.
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Microsoft
Windows Autopilot makes provisioning user Windows PC laptops a breeze. A user only needs to turn on the laptop, join it to their local WiFi, login with their O365 account then sit back and let Windows Autopilot handle the app installations required for work, configure the laptop settings to meet my organization requirements. I have seen this all completed in less than 30 minutes depending on how fast the internet connection is. Where Microsoft Intune needs to improve I think is the part where it can push out software updates to 3rd party apps. Right now I have to use Automox to fill in this gap.
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Pros
GoTo (formerly LogMeIn)
  • Fast remote access, no delay and no problem with computers with two or more screens
  • You can draw on the user's screen, lock the keyboard and mouse, and all of it is software that has logs for auditing
  • Central, also provides silent installation and helps with scripting for GPO enforcement which is a plus when working with multiple users
  • Lists all the computers in your domain that have the tool installed, just click on the desired computer to connect
  • Can remotely access the computer without the user noticing (hidden)
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Microsoft
  • [Microsoft Endpoint Manager (Microsoft Intune + SCCM)] helps to speed up the deployment of patches/software throughout our environment. I can easily build a package and then deploy across all endpoints.
  • The ability to supercede software is also quite handy. This automates the removal of old versions and replacing them with newer versions.
  • The Intune Autopilot option is very useful if you want to deploy software to devices straight out of the box. You can configure them to download software when a user opens a new PC and turns it on for the first time.
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Cons
GoTo (formerly LogMeIn)
  • Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
  • More integrations with software such as Antivirus vendors would be nice
  • No Chromebook client at all, and isn't as good with Mac's either
  • You can only have 1 technician on a PC at a time
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Microsoft
  • The program itself can be challenging to use, especially if there hasn't been any formal training on the use of the product. Either training/reviewing documentation is recommended prior to using SCCM.
  • At times, it can be difficult to try and find out why a certain machine that's listed in SCCM says that the endpoint has the SCCM client and shows as Active, but in fact, it's not. It's also difficult at times to try and figure out why the client can't be pushed down to the endpoint.
  • Even though the remote assistance features in SCCM are really good, it can be challenging at times when the remote options don't work for a particular endpoint, even though the machine is active, online, etc.
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Likelihood to Renew
GoTo (formerly LogMeIn)
What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better
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Microsoft
Mascom Wireless is a Microsoft shop and SCCM has proved to be helpful in keeping our Microsoft products up to date every month without fail. We also have a Microsoft Enterprise Agreement which we renewed for three years ending 2022. The remote access utility works wonders for the organisation and have saved travel bills including subsistance allowance. We have been able to fulfill security audits both internal and external. We have been able to keep a robust inventory of our computer assets and nothing falls of the cracks
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Usability
GoTo (formerly LogMeIn)
It outperforms other remote support options like Remote Connect. CMD instructions can be executed in the background without bothering the current user. I've used a lot of remote desktop programs, but this one is superior to TeamViewer and AnyDesk. more trustworthy and takes less time. Installing it in administrator mode is possible. It aids in cost reduction since waste is decreased by making sure to choose more suitable software solutions in accordance with a firm's requirements.
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Microsoft
The console is not intuitive and does not work well often. Due to the complexity of the product, documentation can be confusing. When properly configured, routine tasks like OS deployment, remote control, and software deployment are easy to do. Troubleshooting of System Center Configuration Manager issues is hard, as there are various logs, and their content can be hard to understand.
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Reliability and Availability
GoTo (formerly LogMeIn)
During our 6 years of use, we [have] never seen any downtime from their side. The application simply works. We have had incidents when we were not able to connect to remote servers by any means, but LogMeIn Central always worked. It has saved us trips to other offices. We have few users are who live in rural areas where internet speeds are not great. Supporting these users is a big challenge, but LogMeIn Central was always a lifesaver.
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Microsoft
No answers on this topic
Performance
GoTo (formerly LogMeIn)
No answers on this topic
Microsoft
It's a 'heavy' system, which demands a lot of resources form the datacenter perspective. So, make sure you followed the requirements to avoid frustration in the future. From the 'client' perspective, it's fine. I've never had any issue with that.
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Support Rating
GoTo (formerly LogMeIn)
Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.
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Microsoft
Being a Microsoft product, support was good. Out interaction was limited to our in-house IT team which was installing the Intune app in our mobile device. The installation was smooth and we haven't faced any difficulties with the app while using it. Provides a smooth and secure access to all Office 365 apps in mobile while separating the personal and professional data.
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Implementation Rating
GoTo (formerly LogMeIn)
its quick and easy
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Microsoft
Work with a "test group" of users who you have a good relationship with so that when things don't work properly they understand! Work with your partner nicely without forcing things especially timelines as you are bound to make mistakes and create oversights in the project Management can also interfere with the implementation (which can cause delays) if you make too many mistakes which takes me back to having a "test group" where you have good relations
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Alternatives Considered
GoTo (formerly LogMeIn)
The most valuable or powerful or reliable feature I'd say it's simplicity and easy to access and complete tasks on time. Its single pane where we have all the control systems, tools and features. I also like how the remote connection is stable and fast. The support is very reliable and top-notch.
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Microsoft
We did not evaluate or use other products like Microsoft Endpoint Manager (Microsoft Intune + SCCM). The main reason we did not evaluate or use other products is because Microsoft Endpoint Manager (Microsoft Intune + SCCM) integrates seamlessly with Microsoft 365 and Windows PCs. Expenses would have increased as well if we had purchased another similar product.
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Return on Investment
GoTo (formerly LogMeIn)
  • It has allowed us to saved on travel expenses by being able to fix issues remotely versus having to send some out
  • Tech turn around time has been greatly improved being that most issues they are able to fix remotely
  • Also able to save on training expenses because we do not have to acquire spaces and things to ensure that we get everyone trained in time for season
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Microsoft
  • In our current environment, this System Center Configuration Manager had replaced several standalone solutions for patching, imaging, remote assistance, reporting, etc. That saved a lot of time and resulted in money to manage the IT infrastructure.
  • Once SCCM is deployed and fully configured, all agents are deployed and it is easy to automate a lot of processes and just control them from time to time to make sure that everything is working as supposed to be.
  • SCCM + Windows 10: great built-in endpoint protection solution. As a result, there is no need to buy additional software for that purpose.
  • The imaging process is better compared to WDS because you can modify deployment packages and apply patches to a newly imaged machine. This saves tons of time for new employees deployment.
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