GoTo Resolve vs. KronoDesk
GoTo Resolve vs. KronoDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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GoTo Resolve | N/A | GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It helps IT professionals streamline their help desk by bringing together the tools they need to engage, identify problems, and fix issues faster—all in one place. It combines remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. It is presented by the vendor as… | $0 for 3 agents and unlimited endpoints | |
KronoDesk | Mid-Size Companies (51-1,000 employees) | KronoDesk is an integrated customer support system that includes help desk ticketing, support forums and a self-service knowledge base. | $10 Per User per Month |
GoTo Resolve | KronoDesk | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Prices are listed per month and billed annually. Month to month contracts are also available MDM is available as a standalone or as an add-on. Additional endpoints and agents and save up to 20% | — | ||||||||||||||
More Pricing Information |
GoTo Resolve | KronoDesk | |
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Top Cons | No answers on this topic |
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Management Tasks |
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Remote Access |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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GoTo Resolve | KronoDesk | |
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Small Businesses | Panda Systems Management Score 9.4 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | No answers on this topic | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
GoTo Resolve | KronoDesk | |
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Likelihood to Recommend | 8.6 (94 ratings) | 9.1 (1 ratings) |
Likelihood to Renew | 8.7 (15 ratings) | - (0 ratings) |
Usability | 9.2 (75 ratings) | - (0 ratings) |
Availability | 8.9 (2 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 8.3 (6 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (4 ratings) | - (0 ratings) |
GoTo Resolve | KronoDesk | |
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Likelihood to Recommend | GoTo (formerly LogMeIn) | Inflectra Corporation |
Pros | GoTo (formerly LogMeIn) | Inflectra Corporation |
Cons | GoTo (formerly LogMeIn) | Inflectra Corporation |
Likelihood to Renew | GoTo (formerly LogMeIn) | Inflectra Corporation No answers on this topic |
Usability | GoTo (formerly LogMeIn) | Inflectra Corporation No answers on this topic |
Reliability and Availability | GoTo (formerly LogMeIn) | Inflectra Corporation No answers on this topic |
Performance | GoTo (formerly LogMeIn) | Inflectra Corporation No answers on this topic |
Support Rating | GoTo (formerly LogMeIn) | Inflectra Corporation No answers on this topic |
Implementation Rating | GoTo (formerly LogMeIn) | Inflectra Corporation No answers on this topic |
Alternatives Considered | GoTo (formerly LogMeIn) | Inflectra Corporation |
Return on Investment | GoTo (formerly LogMeIn) | Inflectra Corporation |
ScreenShots | GoTo Resolve Screenshots | KronoDesk Screenshots |