HappyFox Help Desk vs. eDesk
HappyFox Help Desk vs. eDesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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HappyFox Help Desk | N/A | HappyFox is a web based customer support ticketing system hosted in the cloud. It helps track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. It provides integration with other web apps like CRM, live-chats, voice and bug tracking apps. Community forums feature help customers help each other and connect. Mobile versions of Happyfox provide support on the move. | $29 per user/per month | |
eDesk | Small Businesses (1-50 employees) | eDesk is an eCommerce Help Desk purpose built for online sellers. eDesk integrates with marketplaces, channels, webstores and social channels and consolidates them into one shared dashboard. The solution provides tools and order data to help users to speedily turn around issues. eDesk allows users to respond to customer queries and meet their Service Level Agreements (SLAs) with Amazon and eBay. eDesk is designed to provide all the order, product, and delivery data within customer… | $0 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | These are yearly plans paid monthly for using eDesk. Month to month plans are available | ||||||||||||||
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HappyFox Help Desk | eDesk | |
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Multi-Channel Help |
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HappyFox Help Desk | eDesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
HappyFox Help Desk | eDesk | |
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Likelihood to Recommend | 9.4 (6 ratings) | 10.0 (1 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
HappyFox Help Desk | eDesk | |
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Likelihood to Recommend | Tenmiles Corporation | eDesk |
Pros | Tenmiles Corporation | eDesk |
Cons | Tenmiles Corporation | eDesk |
Likelihood to Renew | Tenmiles Corporation | eDesk No answers on this topic |
Alternatives Considered | Tenmiles Corporation | eDesk |
Return on Investment | Tenmiles Corporation | eDesk |
ScreenShots | eDesk Screenshots |