Heartland Payroll+ vs. Sentrifugo

We changed payroll companies from Paycom to Heartland this year at the recommendation of our insurance agent who insisted they would integrate with the EASE system, which tracks employee benefits and deductions. However, 8 weeks into it, I regret my decision, since the setup hasn't been completed yet. The lack of responsiveness in some cases is astounding and often we have to ask 3, 4, and 5 times for something to be done. I hate to think what will happen after we are "handed off" from the payroll implementation team to the regular schmucks. We still are not able to track PTO and time off and we have been begging for the self-service feature to be turned on for employees so they can change addresses, bank account info, etc. Their training is NONEXISTENT and their manual is abysmal. DO NOT USE THIS COMPANY!!!!! I wish I could go back to Paycom!

Sentrifugo is well suited in the following ways: 1. Fully equipped performance appraisal module which helps in designing appraisal cycle as per department 2. Scheduling meetings and reviews based on the availability of the team members 3. Generate custom reports based on department and team targets 4. Background verification and tracking progress.

• White-glove customer support. All employees are in the United States and they must pay them well, because they don't seem to have turnover there.
• Technology is awesome. We have Payroll, HR, T&A, ATS, and onboarding with them.
• Their Tax Credit tech is amazing. I received more money in tax credits last year than payroll cost me. That's a net positive!
• Compliance with their HR team is great, and they don't hit you over the head on the price for it.
• Pricing is fantastic with a 3-year price lock. No BS discounting that jumps back up a year later.

• This software can be used for designing vertical wise appraisal system.
• This software is efficient in employee background verification.
• Helps in defining Leave management process for a department.

• Sometimes the system (geocode) will not allow me to process address changes by asking for help from our specialist.
• Response for assistance is usually a lot slower when our dedicated specialist is not available.

Incentivized

• It could have an option for candidates to submit video introduction.
• It could have an option to fix virtual interviews from the calendar itself.
• Paperwork should completely be a digital process.

I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)

Incentivized

The Heartland team could care less about how difficult your experience is. In fact, I think they delight in seeing you struggle!

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.

Incentivized

As an organization, we have evaluated many Human Resource Management [systems]. We selected this software because it was a few features [that is] not found in 1 consolidated software. It has the following unique qualities: 1. It acts as time management software 2. It [acts] as an expense management software 3. It acts as a leave management software 4. It acts as a background verification software Moreover it has simple and easy-to-understand tax computation scenarios which are illustrated by easy-to-understand examples.

• We have a net positive using Heartland. We actually bring more money in from their tax credits than the payroll service actually costs.
• I used to have a part-time person handing our payroll/HR needs. Now this is done by me because it's so easy.

• Sentrifugo helps in keeping a lean team with self service tool.
• Sentrifugo helps with Time management.
• Sentrifugo helps as a Expense management tool.