What users are saying about
84 Ratings
This review does not include a rating.
84 Ratings
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Score 7.9 out of 100
This review does not include a rating.

Likelihood to Recommend

HelloSign

When we first starting using HelloSign, it met our needs perfectly. It is a fairly straightforward, lightweight e-signature platform. The system has expanded since we first subscribed, and now features a much broader range of development tools. Our needs have remained modest, and up until the product completely failed recently, it handled all our contract signatures.Ultimately, the most compelling part of HelloSign for us is the value for money, as unlike its main competitor, you can have 5 users for one base price that is 1/5 the cost of the alternative. For early stage or startup firms, that is a big plus.Here is the heart of my low score: the product recently stopped working and we have now been struggling for a week to fix our contracts. In summary, contracts froze in the browser while being signed, and then we had trouble editing the templates, and then we couldn't delete the templates, and then I sent out a template that had been created 2 years ago, and there were multiple copies attached!You use e-signature software to, no surprise, get signatures on agreements. Most often, these are binding legal agreements, so having robust and 'enterprise-grade' software is absolutely critical in my opinion. When a product like this fails, it creates significant operational issues. When the e-signature process froze the browse, it reflected poorly on our organization. I would have thought that support would have been a bit more attentive, but instead, I have now spent a week trying to get some concrete direction on fixing the problems (multiple serious issues). Support consists of 1 email daily, and has consisted largely of me trying to send video screencaptures, and then a long back and forth to verify my email. In summary, it has been extremely frustrating, and we have been in limbo without our e-signature service available.
Anonymous | TrustRadius Reviewer

SignHero

No answers on this topic

Pros

HelloSign

  • Add custom lines for signature/text fields within an order form
  • Email notifications to signers and senders - with copy of the current document and what steps are left
  • Integration with Salesforce for saving order form/signed contracts
  • Clear and easy identifiers for signature lines
Anonymous | TrustRadius Reviewer

SignHero

No answers on this topic

Cons

HelloSign

  • I wish you could customize the sender address. I always send the HelloSign sender info in advance to prospects to whitelist before I send the contracts. I'm always worried that the emails will get caught in spam filters -- hasn't happened yet. It would be nice if I could set up some sort of email relay.
  • It would be nice to be able to set up folders to organize documents in HelloSign. My workaround is to store and organize the final signed documents elsewhere.
Yvette Montague | TrustRadius Reviewer

SignHero

No answers on this topic

Likelihood to Renew

HelloSign

HelloSign 10.0
Based on 2 answers
It's a great software and we will continue to use it. It's a great time and money saver when it comes to legal contracts and makes the process easy for both sides who need to sign or add information to a document or contract. We definitely need our contracts to be legally binding and HelloSign provides this for us
Anonymous | TrustRadius Reviewer

SignHero

No score
No answers yet
No answers on this topic

Support Rating

HelloSign

HelloSign 7.8
Based on 20 answers
We did not need any support from HelloSign while we were using the platform. There is a full support site on their website and we used a lot of the help articles to set up and use the program. You can also submit a request through the site for additional help, should the need arise.
Kristin Cole | TrustRadius Reviewer

SignHero

No score
No answers yet
No answers on this topic

Alternatives Considered

HelloSign

We are technically still using RightSignature for our older contracts, however, I much prefer HelloSign. The dashboard and interface of HelloSign are much more user-friendly than RightSignature. I also feel that the emails sent to clients are easier to follow and we have had more success capturing signatures through HelloSign than RightSignature. I also feel that because HelloSign is more modern, we are able to benefit from the service more through integrations and automation.
Sarah Nelson | TrustRadius Reviewer

SignHero

No answers on this topic

Return on Investment

HelloSign

  • Speediness and ease of use is the greatest ROI I've received since signing up for HelloSign.
  • By keeping things online from email to email with HelloSign, I haven't had to go buy a printer, ink cartridges, or paper in the past few years.
  • Because I also don't use it often enough to obtain a paid plan, I've saved around $100/year in supplies, maintenance, et al.
Cameron Aubernon | TrustRadius Reviewer

SignHero

No answers on this topic

Pricing Details

HelloSign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HelloSign Editions & Modules

Edition
Free$0
Essentials$20 ($180)2
Business$50 ($480)2
EnterpriseCustom3
  1. per month (per year)
  2. Custom
Additional Pricing Details

SignHero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SignHero Editions & Modules

Additional Pricing Details

Add comparison