Help Scout vs. Help Sumo
Help Scout vs. Help Sumo
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
Help Sumo | N/A | Help Sumo is help desk software from AJ Squared, Inc, available for a one-time license purchase. | N/A |
Help Scout | Help Sumo | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Help Scout | Help Sumo | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | Help Sumo | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | Help Sumo | |
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Likelihood to Recommend | 10.0 (18 ratings) | - (0 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | - (0 ratings) |
Usability | 9.0 (1 ratings) | - (0 ratings) |
Help Scout | Help Sumo | |
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Likelihood to Recommend | Help Scout | AJ Square No answers on this topic |
Pros | Help Scout | AJ Square No answers on this topic |
Cons | Help Scout | AJ Square No answers on this topic |
Likelihood to Renew | Help Scout | AJ Square No answers on this topic |
Usability | Help Scout | AJ Square No answers on this topic |
Alternatives Considered | Help Scout | AJ Square No answers on this topic |
Return on Investment | Help Scout | AJ Square No answers on this topic |
ScreenShots | Help Scout Screenshots |