Helpjuice vs. SolarWinds Web Help Desk (WHD)
Helpjuice vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Helpjuice | Enterprise companies (1,001+ employees) | Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated… | N/A | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
Helpjuice | SolarWinds Web Help Desk (WHD) | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked. | — | ||||||||||||||
More Pricing Information |
Helpjuice | SolarWinds Web Help Desk (WHD) | |
---|---|---|
Top Pros | ||
Top Cons |
|
|
Helpjuice | SolarWinds Web Help Desk (WHD) | |||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| |||||||||||||||||||||
Self Help Community |
| |||||||||||||||||||||
Multi-Channel Help |
|
Helpjuice | SolarWinds Web Help Desk (WHD) | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Helpjuice | SolarWinds Web Help Desk (WHD) | |
---|---|---|
Likelihood to Recommend | 8.5 (3 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
Helpjuice | SolarWinds Web Help Desk (WHD) | |
---|---|---|
Likelihood to Recommend | Helpjuice | SolarWinds |
Pros | Helpjuice | SolarWinds |
Cons | Helpjuice | SolarWinds |
Likelihood to Renew | Helpjuice No answers on this topic | SolarWinds |
Usability | Helpjuice No answers on this topic | SolarWinds |
Support Rating | Helpjuice No answers on this topic | SolarWinds |
Implementation Rating | Helpjuice No answers on this topic | SolarWinds |
Alternatives Considered | Helpjuice | SolarWinds |
Return on Investment | Helpjuice | SolarWinds |
ScreenShots | Helpjuice Screenshots | SolarWinds Web Help Desk (WHD) Screenshots |