HelpWire vs. UltraVNC

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HelpWire
Score 10.0 out of 10
N/A
HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits. HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring…
$0
UltraVNC
Score 6.3 out of 10
N/A
N/AN/A
Pricing
HelpWireUltraVNC
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HelpWireUltraVNC
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsThe product is free of charge, no Ads, no extra fees
More Pricing Information
Features
HelpWireUltraVNC
Security
Comparison of Security features of Product A and Product B
HelpWire
10.0
2 Ratings
0% above category average
UltraVNC
-
Ratings
Role-based user permissions10.02 Ratings00 Ratings
Remote Administration
Comparison of Remote Administration features of Product A and Product B
HelpWire
10.0
2 Ratings
12% above category average
UltraVNC
-
Ratings
File transfer10.02 Ratings00 Ratings
Instant message10.02 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
HelpWire
8.9
2 Ratings
0% above category average
UltraVNC
-
Ratings
Attended device access10.02 Ratings00 Ratings
Virtual device access10.02 Ratings00 Ratings
Multiple-display support8.52 Ratings00 Ratings
Multiple concurrent sessions7.01 Ratings00 Ratings
Best Alternatives
HelpWireUltraVNC
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 9.0 out of 10
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 9.0 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HelpWireUltraVNC
Likelihood to Recommend
10.0
(2 ratings)
-
(0 ratings)
Usability
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
HelpWireUltraVNC
Likelihood to Recommend
Electronic Team, Inc.
HelpWire is the best app whenever you need to connect with a remote system.
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Ultra VNC
No answers on this topic
Pros
Electronic Team, Inc.
  • Remote support
  • Quick and easy installation and connection setup
  • No lag in mouse movement
  • Free for all
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Ultra VNC
No answers on this topic
Cons
Electronic Team, Inc.
  • Screen recording feature should be added
  • Some improvement can be done on UI
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Ultra VNC
No answers on this topic
Usability
Electronic Team, Inc.
HelpWire is amazing. It's very easy to install, connect and use.
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Ultra VNC
No answers on this topic
Alternatives Considered
Electronic Team, Inc.
We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.
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Ultra VNC
No answers on this topic
Return on Investment
Electronic Team, Inc.
  • It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money.
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Ultra VNC
No answers on this topic
ScreenShots

HelpWire Screenshots

Screenshot of HelpWire web interface, showing connected user's workstations with multiple displays and a live chat conversationScreenshot of HelpWire Operator application window, with connected workstations and multi-display supportScreenshot of HelpWire Operator application window, with opened chat side-panelScreenshot of HelpWire Client application chat-window