What users are saying about
23 Ratings
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Score 7.8 out of 100
2 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Sparkcentral, by Hootsuite

This is a great tool to use to manage social media accounts especially if you have several different pages you manage like we do. It is very user friendly, and easy to train new agents on. I have no complaints. We love this tool! Thank you again Sparkcentral! You rock
Melinda Cox | TrustRadius Reviewer

RedHorse CRM

RedHorse CRM is not well suited for organizations that need full web access. It is not currently a SaaS application but can be used with Amazon and similar hosted servers.
Randy Tucker | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Customer data management / contact management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Workflow management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Territory management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Opportunity management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Contract management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Quote & order management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Interaction tracking
Sparkcentral, by Hootsuite
RedHorse CRM
9.1

Customer Service & Support

Sparkcentral, by Hootsuite
RedHorse CRM
8.2
Case management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Call center management
Sparkcentral, by Hootsuite
RedHorse CRM
6.4
Help desk management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1

Marketing Automation

Sparkcentral, by Hootsuite
RedHorse CRM
8.6
Lead management
Sparkcentral, by Hootsuite
RedHorse CRM
8.2
Email marketing
Sparkcentral, by Hootsuite
RedHorse CRM
9.1

CRM Project Management

Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Task management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Billing and invoicing management
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Reporting
Sparkcentral, by Hootsuite
RedHorse CRM
9.1

CRM Reporting & Analytics

Sparkcentral, by Hootsuite
RedHorse CRM
7.3
Forecasting
Sparkcentral, by Hootsuite
RedHorse CRM
8.2
Pipeline visualization
Sparkcentral, by Hootsuite
RedHorse CRM
4.5
Customizable reports
Sparkcentral, by Hootsuite
RedHorse CRM
9.1

Customization

Sparkcentral, by Hootsuite
RedHorse CRM
8.6
Custom fields
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Custom objects
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Scripting environment
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
API for custom integration
Sparkcentral, by Hootsuite
RedHorse CRM
7.3

Social CRM

Sparkcentral, by Hootsuite
RedHorse CRM
6.4
Social data
Sparkcentral, by Hootsuite
RedHorse CRM
6.4
Social engagement
Sparkcentral, by Hootsuite
RedHorse CRM
6.4

Integrations with 3rd-party Software

Sparkcentral, by Hootsuite
RedHorse CRM
6.8
Marketing automation
Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Compensation management
Sparkcentral, by Hootsuite
RedHorse CRM
4.5

Platform

Sparkcentral, by Hootsuite
RedHorse CRM
7.3
Mobile access
Sparkcentral, by Hootsuite
RedHorse CRM
7.3

Security

Sparkcentral, by Hootsuite
RedHorse CRM
9.1
Role-based user permissions
Sparkcentral, by Hootsuite
RedHorse CRM
9.1

Pros

Sparkcentral, by Hootsuite

  • The biggest advantage of the Sparkcentral platform is its "inbox zero" philosophy. With this, our customer support requests are queued within the app, and agents need to work down the queue to keep it empty.
  • The app is designed from the ground up for customer care - instead of taking a generic social platform, and sprinkling in some customer care tools. Everything about Sparkcental is designed for helping our customers.
  • Sparkcentral allows us to do much better CRM. We can make customer notes, see recent interactions, determine who helped the customer (and when).
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • Customer information management - retain complete information about the client, their company, social media conversations, product ownership and so on.
  • Sales process drive and automation - integrates with Constant Contact to provide marketing support for your sales team.
  • Customer support (Ticketing) - complete time and technology management. Know how many issues are arising and the response time to solutions. Create knowledge base as issues are resolved.
  • Integration to QuickBooks - Connects directly to QuickBooks in a manner that is solid and easy to use while maintaining security. Your sales and support team sees just what they need to see.
Randy Tucker | TrustRadius Reviewer

Cons

Sparkcentral, by Hootsuite

  • In the beginning our team had the option to see what another user was typing as they responded to a post. With the latest update, this was taken away. That feature was key for us to shadow agents remotely who are still in training to provide real time feedback.
  • Our company has a number of different brands that we manage. Having a truly unified queue would be a great addition for us!
  • The bulk resolve should allow the option to select on the posts that you wish to resolve instead of selecting a time frame for bulk resolve. Often we find that marketing posts generate more volume in the evening. However, there are sometimes posts where the customer needs assistance during that time. So, if we were to bulk resolve for a certain number of evening hours we would potentially miss a customer's concern through that option as it is currently. But, if the option was to go through and select on all marketing posts and then bulk resolve you would ensure that you are not missing a post where a customer needs assistance.
Anonymous | TrustRadius Reviewer

RedHorse CRM

  • Really RedHorse is so full featured that it has few areas that need improvement. One feature that is not present but will be addressed in the future is true SaaS implementations.
Randy Tucker | TrustRadius Reviewer

Likelihood to Renew

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 8.7
Based on 4 answers
Sparkcentral has never given us a good reason to consider any other option. Aside from all the positive points I mentioned in previous areas of this review, something else that has really impressed us is their customer service (makes sense, they're a customer service company after all!). Any time we have a question or concern, we send them an email and we get a response almost instantly.
Andrew (Drew) Johnston | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Support Rating

Sparkcentral, by Hootsuite

Sparkcentral, by Hootsuite 9.0
Based on 4 answers
Sparkcentral is very concerned about its customer satifsfaction, and will go to great lengths to get issue fixed rapidly
Kim Daenen | TrustRadius Reviewer

RedHorse CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Sparkcentral, by Hootsuite

Sparkcentral does what it has offered to do, where other software made empty promises, Sparkcentral delivers. They also inform us, anytime they are undergoing maintenance or when Twitter or Facebook has an API change, where in previous cases we would have to discover this ourselves.
Tukio Machini | TrustRadius Reviewer

RedHorse CRM

As a CRM systems provider for 25+ years we have worked with a number of CRM products but so far none have the complete feature set like RedHorse. Salesforce.com gets very expensive for clients very quickly even though it is a good product. MS Dynamics CRM is a reasonable system but is very complex and expensive to maintain and/or customize.RedHorse provides the best of both along with the ease of use and non-complex customization.
Randy Tucker | TrustRadius Reviewer

Return on Investment

Sparkcentral, by Hootsuite

  • Positive: Clients really like the reporting features.
  • Positive: Being able to search users for our clients who may have reported a complaint [somewhere] other than on social media. Also being able to see if they've reached out to us but deleted a comment is helpful.
Renn Johnson | TrustRadius Reviewer

RedHorse CRM

  • RedHorse allows our team to focus on producing results for clients in a prompt and accurate manner.
  • Information is always available and the system is quick so our team and our clients appreciate the application.
  • Quoting a client is a breeze and the system is flexible.
Randy Tucker | TrustRadius Reviewer

Screenshots

Pricing Details

Sparkcentral, by Hootsuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Sparkcentral, by Hootsuite Editions & Modules

Edition
Starter Package$1
Omnichannel Package$$2
Enterprise Package$$$3
  1. Unlimited amount of seats, Best for starters in Messaging
  2. Unlimited amount of users, Best for growing Messaging Teams
  3. Unlimited amount of users, Best for advanced organizations
Additional Pricing Details
Starter Package $ Unlimited amount of seats Best for starters in Messaging Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform Access to all platform features Basic chatbot and automation options No API integrations Up to 2000 closed conversations/month Self service onboarding 24/7 support Omnichannel Package $$ Unlimited amount of users Best for growing Messaging Teams Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features AI based chatbot and automation options Standard API integrations Up to 5000 closed conversations/month Guided onboarding 24/7 support Enterprise Package $$$ Unlimited amount of users Best for advanced organizations Channels can include Facebook, Instagram, WhatsApp, Twitter, Web Chat, App Chat, SMS, Webform, WeChat, Telegram, Line, ABC, RCS Access to all platform features Advanced AI based chatbot and automation options Advanced API integrations Custom amount of closed conversations/month Customer Success Manager 24/7 support We calculate our price on monthly conversations. There is no extra fee for extra agents. Price on demand. (Request a Demo only, No Pricing Page available yet)

RedHorse CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$895*

* per 5 users

RedHorse CRM Editions & Modules

Edition
RedHorse CRM Complete Edition$441
RedHorse CRM Essential Edition$291
RedHorse CRM Core Edition$91
RedHorse Mobile$101
  1. Per Seat per Month
Additional Pricing Details
Each edition is available as a perpetual license.

Rating Summary

Likelihood to Recommend

Sparkcentral, by Hootsuite
9.9
RedHorse CRM
9.1

Likelihood to Renew

Sparkcentral, by Hootsuite
8.7
RedHorse CRM

Support Rating

Sparkcentral, by Hootsuite
9.0
RedHorse CRM

Add comparison