Horizons vs. Omnipresent

Horizons is great when you need to utilize voice on the VM. Horizons is also great when you need to utilize peripherals like a physical machine. Overall, Horizons is a pretty good solution when it functions properly. The constant disconnections from the agent get extremely annoying. It seems like the best way to resolve the issue is to restart the VM in vCenter. This wouldn't be an issue for a small team, but if you're running 100+ VMs and this is happening every day to so many machines, it gets irritating that you can't be more productive elsewhere because you have to resolve the agent issue by restarting the VM before you can work on more important tasks or projects.

Incentivized

Omnipresent is a great solution for companies looking to grow globally but that don't have the resources or market understanding to open new legal entities in other countries. We found that they beat their competitors when it comes to customer service and employee experience.

Incentivized

• Ability to utilize voice when remoting into the virtual machine.
• Ability to utilize physical peripherals of a machine.
• Easier options for end users to configure in order for them to utilize.

Incentivized

• The Omniplatform is very user friendly
• Onboarding is quick and easy
• The website is very useful
• The team are very helpful

Incentivized

• Disconnection from Horizons Agent randomly which forces the VM to need to be restarted before Horizons can administer it again and end users can login.
• Speed when being utilized by end users compared to Microsoft RDP. Horizons is noticeably slower compared to Microsoft RDP.
• Failover functionality when VMs disconnect from agent.

Incentivized

• Consistency - There's been a lot of turnover of staff over the past year. It would be ideal to have the same account manager for more than six months.
• In many countries, Omnipresent uses local service providers to employ folks. In those countries, we see really long response times, and the info provided isn't always accurate or easy to understand.

Incentivized

Depending on the country, other EORs are more economical. Some of their third party providers in country can impact employee experience.

Incentivized

The question doesn't really apply to a service like Omnipresent. If we are speaking about their app, it is easy to use and works fairly well

Incentivized

Customer service is approachable but many times they can't offer solutions quickly enough

Incentivized

Question doesn't apply. Omnipresent is not a SaaS

Incentivized

Omnipresent has a good customer support system. We have been in touch before regarding an employee who needed to be onboarded as quickly as possible (outside of the minimum 2-week onboarding time frame). An issue is that there is no number to call, and we can only rely on emails, which is frustrating when you need to get in touch ASAP. Once we got in contact, they were really helpful.

Incentivized

Again, this is not a software system. The question doesn't really apply

Incentivized

Remote, Global Velocity. We choose Omnipresent at the time due to the following reasons: 1) Cheaper. 2) Better customer service (offered a dedicated account manager). 3) Had a presence in all of the countries we wanted to hire an employee. 4) They believed speed was just important as we did when recruiting and hiring someone new. This was an important factor for us making sure we worked with a company who could get an employee signed quickly.

Incentivized

I think the price could be be better for smaller companies with a very Distributed workforce

Incentivized

Question doesn't apply. Omnipresent doesn't offer software as a service

Incentivized

Good as long as there are no issues, but if something arises attention and customer service lack a bit

Incentivized

• Saved quite a bit of money instead of spending it on physical machines.
• Kept productivity going for most associates during Covid.
• Agent issues with the VMs disconnecting have caused an issue with productivity from the IT side.

Incentivized

• We have a greater selection of candidates as we can employ people abroad.
• Efficient billing system - they handle salary payroll.

Incentivized